Location was excellent

Price

Good location lovely king suite

Gorgeous city centre hotel, All excellent

Location is really good, right in the centre .

Nothing , it was great .

Staff were incredibly friendly and welcoming. Location is ideal for exploring Leeds with plenty within walking distance. Room was exceptional, comfortable and very spacious.

Nothing

The room was comfortable and a good size. It had all the basics covered. The only thing that failed was the TV for some odd reason (these things happen)

The breakfast room is a bit in personal, but the staff were friendly.

I had a delightful day stay at this hotel, which has a unique and charming character. Its location in the city centre is unbeatable, making exploring easy. The staff were incredibly friendly and attentive, ensuring a pleasant experience. I would highly recommend this hotel to anyone.

All good

On discovering that I had medical needs, the receptionist very kindly immediately gave us a larger room to help give room to my medical equipment etc. Beautiful art decor, friendly staff but falling apart behind the scenes. However a very clean and very friendly hotel. Trying very hard to be luxury status. Where has the uniformed door person gone?

Old warped windows didn’t close fully so very drafty despite secondary double glazing. I got horrible earache after our first night because of the constant wind blowing through the window next to the bed, despite curtains drawn. Having neck and head cancer, I had to get medical advice on the pain caused which lasted two days. We Had to move rooms because of this. The handy person trying to fix our window but couldn’t , took charge of our room move and upgraded our room! No sign of any help from concierges at this point despite request to help with our bags and a note kept on reception about my medical needs. We repacked and moved ourselves. All Toiletries are fixed using brackets to the walls of the bathroom; like you find in budget hotels - this was a let down. I don’t like toiletries that have been used by other people before me! Not enough supplies - only 2 sachets of everything e.g. tea. Terrible cheap uht milk in small single portions. We had to keep asking for top-ups (but fresh milk was given on request). In both rooms the refrigerators were totally useless and couldn’t be adjusted, so fresh milk had to be used quickly. They couldn’t transfer movie packages bought between rooms when we moved. Just disappointed with the ‘little touches’ expected with a hotel that is obviously improving still. Got fed up of having to keep ‘asking’.

Excellent location; nicely laid out hotel; friendly, efficient staff

Nothing

Great central location.

Room was very scruffy. Walls need a good paint, and shower screen roller wheels were broken. Wasn’t good value for money in my opinion and room/facility pics were nothing like what we experienced

The staff

Lovely hotel in a great location, helpful & pleasant staff. Very comfortable rooms.

The breakfast is basic for a 4 star hotel, perfectly edible but limited choices, the coffee is terrible.

Beautiful building, staff were very friendly and professional. We booked a table at the restaurant and the meal was fantastic, good quality of food and drink, and we was given a little token for our anniversary.

This is the second time we have stayed. Our room was a little smaller than the last room we had. The bedding was clean and fresh, and we had a good night's sleep. We stayed in room 704, their was no large mirror in the room once you were changed, so you couldn't really check yourself out before going out, it had large cobwebs in the corners on the walls, and the shower tray was very dirty and discoloured. It had a noticeable yellow stain on it and just looked like it had never been cleaned. We didn’t complain at the as the chap on the desk was very busy and we didn't have time to hang around.

Spot on - I was attending a function at the hotel

Bedside lamp did not work

location

nothing

The room was advertised as a small double, but to be honest it was plenty big enough for a few nights stay. The only small part of the room was the bathroom. The bedroom was clean and had everything needed for a short city break. Location is excellent, and the staff were all very friendly and professional. Had a very long wait at check in...... but there were computer glitches and the staff remained calm and helpful.

The shower in the en suite was very small and smelled a bit fusty at first. My husband would have never managed in such a small cubicle. Not a deal breaker though. The room was a bit expensive for one person....but I knew that when I booked it! My main disappointment was breakfast, which had the poorest and cheapest selection of choice on the cold buffet that I have seen. I don't eat a fried/English breakfast so I didn't even look at that....it may have been better. I would have had one of the choices "from the kitchen"....but not at approximately £8 extra. Cheeky!! A poor breakfast is, for me, a deal breaker.

Great location, it had still kept the vintage feel with a modern twist.

The towel radiator was way too hot, burnt when touched.

Reception staff were amazing and we were upgraded to a Junior suite which was extremely comfortable.

The bar was very busy and there didn't seem to be enough staff on. Also they didn't seem sure of what they were doing as we were left waiting for drinks.

Reception staff so welcoming and friendly! Lovely hotel!!!

I liked the location and breakfast I liked the staff they were friendly. The room service nachos were seriously delicious

The room upgrade wasn't to a brilliant room with a fully stocked fridge. The room service didn't finish the call when we called and so we had to go down to get the food and drinks.

Location, building, decoration.

Thin walls you really hear next door coming in and out. Door key failed once also

Location accommodation food fantastic

N/a

No complaints.

Clean, decor, staff

N/A

The style of the room, incredibly comfy bed and the cleanliness.

N/a

The location was perfect, right next to the train station and only a 2 minute walk into the trinity centre

Location was central

The price of a bottle Prosecco 😀 to high

Was spectacular went for Christmas

It’s got lovely character and friendly staff. Had a delicious meal in the restaurant too! Lovely comfortable bed and facilities.

I loved the Queens Hotel the staff there are excellent still very professional, however the lifts were dirty which was very disappointing

To ensure cleanliness all through as stated the lifts were very dirty