Hotel needs a significant update. The general layout doesn’t work and the rooms need a significant renovation. Most of the staff are fantastic. The beach is amazing, the pools not so good, with some strange sharp pebble dash slabs around each pool, making it dangerous to get in and out of the pool. Check-in was very slow. Food was good, but spend your money elsewhere, this is the worst Marriott Bonvoy we have stopped at.

The resort has direct access to Chaweng Noi beach which was at the time of my visit in July very empty and quiet. The beach is just paradise, but so is resort as well. Delicious food, perfect service and friendly staff. Only downside is that the neighborhood is not very central, so nothing much to do and see outside of the resort. There are some dining places and a 7-11 located along a busy road which is challenging to cross. But if you want to just relax and stay on the beach for a whole week like I did, it’s great. The resort also offers tours for outdoor activities and rents out scooters or cars as well, if you want to get out.

Most of the plugs in the room were not working. Also my room was overlooking the restaurant and the noise from the extraction fans were annoying . Very nice beach at the front. Small gym but nice tennis court

Outstanding. Fantastic stafd who couldnt have been more helpful. One of the best beaches on Samui with crystal clear water.

We loved our stay food and the property. We questioned at the beginning of our stay that th room didnt have a safe to put our valuables which was a bit of a shock all rooms must have a safe. Anyway we got a sustainable amount of money taken from our room. If we had a safe that wouldnt of happened

The staff and services were very nice. However, the place has been aged so it was noisy with air-conditioning. Also, the transport cost was quite expensive to go out of the hotel to town. Honestly, I will book other hotel in Ko Samui next time with the moneys.

The property was rustic and beautiful, beach was excellent and so pretty, staff fantastic and highly accommodating. We would definitely staff here again without a second thought. 5***** Service with a smile.

Fantastic grounds. Shame there weren't more activities. Staff and food were superb

The hotel is really old and both pools can not really be used by children, because of sharp stones. The water is also more brown inside the pool and looks not inviting. The sunbeds are partly broken. The kids club is dangerous for kids, because of stones and so many broken toys.The whole hotel and rooms are old and not at all stylish or appealing. To me it looks like a 3 stars hotel. Considering other hotels in Thailand, it is really below the standard. I would have not expected that from a Sheraton hotel.

All the staff at this property are very respectful and helpful. Although built on a hillside, transport is immediately available via golf buggy if required. The choice at breakfast is amazing and caters for all nationalities. The areas are clean and well cared for, although our room was in need of a small amount of maintenance which cannot be avoided with continuous use. The issue we had with the room was rectified within 30 minutes of being reported. Well done to everyone at the resort, we will be returning in 2025.

The most outstanding feature was the beautiful, kind staff.

There is not mention that there rooms on the higher floors have no elevator. There's a lot of climbing in this property.

Offbeat path, quiet, great breakfast, nice pool, and clean beach.

The staff are so wonderful, from front desk, restaurants, pool staff. They're so polite, helpful, provide great customer service! This made our stay at the hotel memorable. The surrounding is well kept and very nice. The room/bathroom are very spacious but an upgrade of the furniture to Sheraton Standard would be nice. The food in the restaurant are great. Longtay restaurant has authentic Thai dishes. We love the Blue Monkey Bar. Overall we had a very nice stay at Sheraton

Believe the reviews!! This place is not what it appears to be. The property has so much potential but it has clearly been let go for many years. The positives: - Gardens are nice and well-kept. - Food is nice at the restaurant(s). - Nice beachfront location with plenty of chairs available. The negatives: - The check-in agent immediately advised us that we should have booked through them directly and not through Expedia (I thought this was very inappropriate). - Rooms situated close to the road are super noisy as it's next to the highway and you can hear cars/motorcycles accelerating up the hill all night. - Air-conditioning is noisy and needs to be replaced - Rooms are scuffed and worn, need a complete renovation/repaint. - The 'Mediterranean' style of the external buildings does not suit the area and makes the buildings look dirty/run down from the outside. - The Pools are okay, but there is no 'wow' factor like a swim up bar. The pool close to the ocean needs to be bigger/deeper etc. I booked a 5 star hotel expecting an amazing experience for our honeymoon (as the professional pictures depict). Wee requested to be moved to a quieter room, so they moved us to a much better room in a quieter part of the resort. Still, most of the negative factors remained. So we ended up leaving halfway through, forfeiting half of our already paid room with no refund. We cut our losses and moved to a much better 5 star resort.

We had an absolutely beautiful stay in the Sheraton Samui Resort, it is just 20 minutes from the Airport and lots of Restaurants , Shops and Massage Parlours. The resort is build on multilevel with two very nice pools, the second pool is by the beach. The breakfast comes in a buffet and let no questions open, you find all kind of food. Amazing. Our room was spacious with a nice balcony to the sea.

The property is old and outdated for a five star resort. The staff are friendly and the food is good though

Amazing staff, very clean property and incredible food.

Excellent service - very polite and helpful staff. Good and convenient location. Overall a very pleasant experience

Really lovely overall. I went with my 5 and 10 year old children and they loved it. The staff were incredible. I always notice the smallest of details and rated their cleanliness as 4 stars but overall still a great place.

Our stay was amazing! The level of service was top notch. Our suite was spacious and beautiful; it was very comfortable for a family of 6. The pool right along the beach was perfect, and the staff was so helpful and made sure we had everything we needed promptly, helped set up transportation when needed, and made us feel welcome. They seemed to always know what we needed, even without us asking. I would definitely stay here again!! Well done!

Service was exceptional

excelent service, great food, everybody nice!

Luxurious, quiet, excellent.

I had a wonderful time. The beauty of the sea hasn't changed since I came 30 years ago, and the service has improved and I was healed. Also we come to wonderful Koh Samui. Also stay at the sheraton hotel. thank you

My spouse and I recently stayed at the Sheraton Koh Samui Resort and we were left feeling disappointed with our experience. While the hotel had some positive aspects, such as its location and facilities, there were several issues that detracted from our stay. Firstly, we had booked and paid for a larger guest room with a king-size bed and a larger balcony with sea view, but upon check-in, we were offered a lower category room with a double bed. The staff member who assisted us with check-in was not particularly helpful and did not seem interested in addressing the issue or finding a solution that would better suit our needs. Although our room was eventually changed next day, it still did not meet the standards we had expected. The view from the room was not as advertised and the amenities were not up to par for the price we had paid. Furthermore, we were disappointed with the customer service we received during our stay. Staff members were often unresponsive and unhelpful, particularly during late check-in. It was clear that the hotel could do better in terms of training their staff to provide a higher level of customer service. Overall, while the Sheraton Koh Samui Resort has some positive features, our experience was marred by several issues that made it difficult for us to fully enjoy our stay. We would not recommend this hotel to other travelers looking for a relaxing and enjoyable experience in Koh Samui.

Hotel staff were amazing and our stay was really relaxing which is what we wanted!

Excellent staff, personalised service

This is our second time back to this resort within two months. We love it here. The staff are super friendly and helpful, like Nonay or May at the front desk or Nit at the breakfast area. The location is very central, the beach and pool are lovely, breakfast is the best and rooms with a view are amazing.

Enjoyed our stay. Decent property but can do better. The property is a bit rundown and needs an upgrade. The breakfast restaurant is located in a block near the reception while the other restaurants are located near the beach and one needs a buggy to go from one end to another which can be a pain at times. There are no elevators and one needs to take number of steps to get to the rooms. This can be an issue for some senior folks or with people having knee issues. We booked a sea facing large room that was in the block near the restaurant - overall satisfied with the room and stay but given Sheraton our expectations were much higher. Breakfast is good. Pools are average but it’s connected to the beach so that’s a plus.

The staff at this hotel made everything east they were very attentive and proactive about our needs. Made the whole stay relaxing.

Amazing staff and good location. Rooms need some updating and pool area was disappointing. Great food and spa, overall good!