Overall great experience at this resort even though they had some construction going on. Pool and beach area very clean and enjoyable!

Exceptional customer service from all staff members!!!

There was construction work going on during my stay, but the property was still clean and the amenities were nice, such as the pool, access to the beach, 24-hour workout facility with a sauna and an option to use the fitness trainer. The only issue I had was there was a weird smell on two of my pillows, but the housekeeping manager came to my room and handled the situation promptly.

The staff were so friendly and polite always opened the doors on entering the property! The property was very clean.i had a beach front balcony room the view was amazing ! Would highly recommended this property great location !

Construction

The staff was professional and nice. Hotel was under construction but they tried to make it convenient

Rooms were very nice. Water pressure is the shower could have been MUCH better. It would have been helpful to know that part of the hotel was unavailable due to construction.

The hotel its self is beautiful! my partner and I had no complaints about the overall experience the slide in the pool was the cherry on top lowkey lol. the room its self was good the drainage in the tub was really our only issue. housekeeping was excellent! the views and the beach were great. the area around was busy no issues about finding something to do or to just relax and enjoy!

Ok

Property was under construction and they need more fun activities like jet ski

Your customer service is impeccable! From The hotel to the pool to the beach to the restaurants. All top notch. Be ready to spend $$& but worth all of it!

Loved everything doing my time in the resort.

Great

Beware undergoing renovations

Friendly

This property was under construction on the main floor, near the pool, near the casino and dinning. There also, was a few elevators closed due to construction. The noise and drilling of the concrete gave me a headache for most of my stay. Guest should have been advised in advance that the construction was taking place in order to decide if they still choose to stay that property.

Very nice hotel. Great Oceanfront view. Food and drinks were great. Waking distance to other food and clothing stores. We enjoyed our entire experience and stay

Stood at Stellaris for my sisters 21st birthday this year (2024) and it was absolutely amazing. The service was immaculate and the facilities breathtaking. A short walk to Walmart, Wendy’s, church’s chicken, Taco Bell or Pizza Hut. And also a short walk to La Placita. A $5 cab to districto t-mobile. Absolutely amazing stay, amazing location, amazing hotel.

The property is under remodeling, a lot of noise and dust in the lobby and pool areas, the staff is very friendly, the room was quite arranged, with some cosmetic details, etc. The beach is not good for bathing, a lot of waves and strong currents, the flag of danger is permanent

I enjoyed everything about it!!!

The atmosphere was fantastic. Had two days with no amenities open because of the storm heading into Puerto Rico but after that we had a great time. One incident with bedbugs in our room has us with annoying bug bites all over our body.

There should have been a notification sent to patrons regarding the construction. One elevator worked and the room smelled mildew ish. The staff were all great and super helpful but the amenities were lacking. The price was not worth it.

Upon arriving to the hotel we were told that the pool view room we booked months in advance had a leak, so we were upgraded to a suite. The suite was not an upgrade. Just a couch with a pull out plastic mattress. No bedding. No pillows. We complained and were moved to a pool view room with one king bed, we booked 2 queens as we had 2 guests. They said they would bring a roll away bed - they never did. The food menus aren’t great, overpriced, and taste of the food is average. Very little options for children. The pool was always over crowded. By 3pm it was disgustingly dirty. Plastic cups, trash, napkins, hair floating in the water. Visible dirt on the bottom. Staff were never on the same page. You could ask the same question to multiple people and get all different answers. There was also construction happening in the lobby and in common areas of the hotel. We were not warned of this and I would have booked somewhere else had I know. Overall, this resort is not worth the money, especially if you plan to bring children.

The hotel was under construction. None of the amenities were available. It was such a nuisance for myself and my kids. The door to my room didnt lock unless i pushed closed. The room itself had a smell of mildew or mold. The moisture from the outside had the floors so moist. The pool area was so slippery we slipped all day. Just not a pleasant stay at all.

Simply amazing!! My husband and I truly enjoyed our stay. Staff were friendly and attentive, the rooms and facilities were clean. Beachfront property with plenty of chairs and umbrellas available. We would definitely stay here again.

Great hotel and service. Hotel staff were very friendly and ready to help. We were there through Hurrcane Ernesto and hotel did everything they could to help. One bad note was the reservations department were very unhelpful went we asked if we could extend the stay due to a flight cancellation because of the storm. Everything else was great, the pool and the beach are great.

We recently stayed at the Marriott Stellaris Resort in San Juan and was quite disappointed with the experience, especially given the high cost. Several areas of the resort were under maintenance, which detracted from the overall ambiance and amenities available. Unfortunately, our room was not up to the expected standard of cleanliness. We found stains on the bathroom walls, a dirty sink and vanity, and the bedding was in poor shape. Shockingly, there was a blood stain on the sheets, right where your face would rest, which is completely unacceptable for a resort of this caliber. Adding to the disappointment, we had two days where everything was closed due to a potential tropical storm. While I understand the safety concerns, there were no vouchers, discounts, or alternative options provided to guests who suddenly had nothing to do. Given the lack of amenities and the issues with the room, this stay was far from worth the price we paid. I would recommend looking elsewhere for a better experience.

Limited dining options on site as new restaurants we're open. However, great dining options in walking distance.

Under construction Under renovation Lots of noise Bathroom ceiling was old/breaking

The swimming areas and beach access were great. The room could have been a little cleaner, and the adjacent area were under construction which was a bit noisy. All in all it was a good location for a family vacation.

Great trip!

Very clean, great location, friendly staff, plenty of amenities.