Beautiful hotel, friendly staff. Highly recommend

The service was excellent as well as the accommodations. Excellent breakfast every day, as well as a cocktail reception with entertainment for the whole family in the late afternoon/early evening during the summer months. Thank you for the lovely family stay! We will be back.

Beautiful hotel clean and comfortable. Only complaint was the bathroom was noisy when flushing toilets. There was construction going on nearby and you could here that in the afternoon Great bar for drinks after dinner.

Hotel staff was very friendly and courteous. Special thanks for your staff member Daniela, she went over and above the normal to make our stay comfortabl.

Great property

Beautiful hotel and property. Good food in the restaurant. The staff on site was efficient and friendly. Very happy with our stay.

From the elegant design and modern amenities to the impeccable service, everything contributed to a memorable experience. I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

Our hotel stay was outstanding in every way. The accommodations were comfortable, the common areas were spotless, and most importantly, the staff, especially your manager, Yash, provided first class service. The beautiful gardens, the impeccable decor, and the warm and welcoming service from your staff provided us with a unique and memorable experience.

The hotel was beautiful with lots of nice vegetation, also a very nice breakfast place and good staff.

Excellent location walkable to lots of sites like Buckingham Palace. In site restaurant is good and the staff was excellent. Only negative was the room was a bit small for 4 people with luggage.

Perfect!

We love this hotel! The staff is wonderful, the breakfast is great and they have a fun guest cocktail hour on the front porch of the hotel. The location is so convenient, very walkable!

One of our rooms had a painted window facing a dirty backyard, for $600 per night not exactly what you expect but overall a great hotel , great location , stayed here before and will stay again

The property was very pleasant and inviting. I would stay there again.

Beautiful property and wonderful location

The Hotel was well situated and the staff was friendly and helpful.

Love this hotel and have stayed many times. Room this time was small and bathroom way too small especially as it was termed an Executive Room

St Ermins is a great hotel with a very friendly staff. It is situated so close to the underground and to great parts of the city. Definitely coming back.

Absolutely beautiful Hotel! Family friendly place. Safe area. Clean, smells great! Staff were amazing. Rooms are fantastic. Very close and convenient location to Buckingham Palace, Shopping and all the happening places! Definitely will come back again!

Great everything!

This hotel is a real Gem in every aspect: guest rooms, service, restaurant and bar, spectacular lobby, afternoon tea and open wine bar in the evenings. I highly recommend it to anyone with high expectations of a genuine quality stay in London.

We stayed in a "Family Room" with two double beds and 2 bathrooms. The room was pretty small, but lovely. It was so nice to have two bathrooms. The room was very clean, nice linens, big windows and nice view. The complimentary breakfast buffet was amazing. There is also a complementary happy hour in the courtyard. The common spaces were very nice and cozy. We loved the little gardens in the entrance. The staff was incredible - so friendly. The concierge helped me plan our days so beautifully. The location is unbeatable. Walk to Buckingham Palace, Westminister Abbey, and around the corner from an underground station. Highly recommend this hotel!

With a few exceptions, we were very happy w/ our stay at St. Ermins. The staff was exceptional - the front desk, the restaurant staff, the bellhops, etc. No matter the day, they were helpful and courteous. The hotel does show its age in some respects. Our first room had an annoying noise in the bathroom any time the water ran, whether it was the sink, toilet or shower. The staff was able to move us and were able to upgrade the room when I requested (it was not automatically offered) at an add’l cost (discounted). The 2nd room was spacious and clean. Only complaints, the floor squeaked in certain parts (which likely was annoying to those under us) and there was a constant sound in the room - sounded like water running through pipes. It was low enough to essentially be white noise when sleeping (though I prefer total quiet). The location is very convenient, just a block from the tube station. And close enough to many restaurants, shopping centers, and sites. Our breakfast was included and it was convenient to have that be available everyday. We would happily stay here again.

Loved the location, the hotel is gorgeous and stafff wonderful! Loved breakfast too!

Pros: everything! Nothing to complain about

Absolutely stellar service.

LOVED our stay- I haven’t found this kind of hotel service here in the US unless I am paying $1000 or more per night. The location is excellent and their entrance is grand with its beautiful courtyard and garden. The breakfast buffet had plenty of tasty options and they went out of their way to offer some perks for us making it a treat to get back to our room after a day of sightseeing. The one negative is that the sofa bed mattress isn’t very comfortable. Other than that, we had an amazing 4 nights staying there.

Ideal location for Westminster attractions. Breakfast was delicious!! Beautiful hotel.

Lovely hotel perfect location great rooms some bar staff were not particularly friendly and didn't seem to want to be doing there job!

I would definitely stay at St. Ermin's again.

St. Ermin’s hotel was wonderful from the moment we walked in. The service was impeccable and everyone always spoke kindly and were super helpful. We had a small issue with the air conditioning and they did everything they could to make it right. We booked the family room and the extra space made it so nice!! We will 100% stay here again if we are lucky enough to visit London!

Great location, wonderful service.