Nice view with a balcony. Location may require some walking if you are not driving or going around with a taxi, but thats the trade off with the view in the edge of the Kobe Port. Great breakfast choice. Friendly staff.

Great views on Kobe port tower and the mountains. Beautiful hotel but do not expect to check-in earlier than 3pm. They are very strict and will not let you go to your room before the official check-in time even though there were some rooms ready. Also you need to store the luggage yourself without any help from the staff in their baggage room. Location and surroundings of the hotel are beautiful and breakfast buffet is extensive

Upgrade option and club access are both good. Harbour views with nearby restaurants.

I had a good time. The reception staff helpful though quite strict. I thought the buffet staff was guarding like I was in prison. The rooms are nice and comfy though tv’s would do better with an upgrade. Otherwise it was quite well located and easy to get a cab from. I feel like the staff should help you load and unload luggage especially when they see you are a family and are struggling. It’s a shame but I wouldn’t go back there though the location and views are amazing. Also, buffet is amazing if you are vegetarian or don’t care about kosher or halal meat. Otherwise you are left with very few options. I thought this could improve and they may see a wider variety of customers, from the middle if they they halal wagyuu/ Kobe beef. The ball is your camp 😜

Where do I start ??? The staff saw my wife and our daughter arrive and no staff welcomed us and our luggage. So my pregnant wife went in and picked up a trolley for us and I put it all on it. The check was fine. My real issue is the restaurant. First of all when I walked in i felt like some of the male staff were more like Prison guards or shop security (only with me) staring at me where ever I was going. I tried to have my dinner in the terrace before i was stopped by one who told me no no no it’s only for people who are ordering from a bar menu or whatever when the terrace was literally empty! He couldn’t speak English and just kept telling come, come so I did take my stuff and went back in. I explained to his manager there should be a sign on the door or something to which he agreed. The floor manager is really good. The rules needs more flexibility. We are not Japanese and do not want to be treated like robots. Your hotel and this whole country needs to loosen up and be more flexible to accommodate people who come to relax and not feel under pressure. In regard to the food I noticed that a lot of the food, although really good, have meat in it even when it does not say it and you don’t expect it(potato croquettes). So that made it difficult for me to enjoy lots of things. I understand the culture eat lots of pork etc but you should be accommodating to kosher and Muslims and offer lots of halal options. Trust me it will be noticed and the wealthy Arab will come to Japan.Tx

Very unique property, nice facilities but far from downtown. The only breakfast option is the hotel and that buffet will cost you $25-30 / person. The only other option is the Starbucks that is a 5 minutes walk from the hotel. Nothing else available.

The hotel got the best location surrounded by popular scenes. Apart from that the hotel itself is in old stylist and poor condition insides. All sofa are dirty with stains and make people feel disgusting. Maybe it’s time to have renovation immediately.

Nice view from the room.