The only thing that we didn't like is that we had to pay for parking when we are staying there and that the room keys that we got didn't work so we had to go back there 2 times to get new keys

The hotel is starting to show its age, at least in the summer where it seems they arent putting in much effort, and instead are waiting for their big money Christmas sesson. There was very little entertainment, and most restaurants and bars were closed. Only the sports bar and Italian restaurant are open for dinner. We came here to enjoy a nice air conditioned weekend where we never had to leave the hotel. But, instead, we had to leave just to find dinners.

Great getaway spot. Very peaceful and great amenities.

For the amount of money charged to stay, i would think the showers would be nicer and the shower head would work a little better

The staff knows how to treat their guests, and it's an obvious feeling that makes me want to stay here as oftern as possible. Thanks Gaylord folks!! I'm a huge fan!!

I booked for 2 queen bed room and was given a king size bed. Totally unhappy about that. Room was hot. Air conditioner was not working properly. Too hot in the room in the night.

Stay was perfect for my grandchildren. Very child friendly.

Check in line took almost an hour. Thought there would be more to the outdoor pool area. A couple of places were temporarily closed, but still an overall great place to stay. We enjoyed the relaxing environment and how chill and laid back the atmosphere is.

Amazing stay at the Gaylord with our family!! We will be back!!

This is an amazing place with a wonderful water park. My only suggestion is that it would be nice to have some cheaper food options, maybe add a couple of fast food restaurants

Great property, good food. Light was blown in room, room table was not cleaned, and linen was too thin but overall it was good bug could’ve been better for price.

Loved it all no bad comments

Best part of our stay were the dinning options, we didn’t have to leave the property at all.

Pool

At the check in the employee was wearing a mask and talked really low could not understand him, he seemed rushed and I had many questions since this was our first time. Also the room balcony was clean but the edges between rooms there was trash like used a tips. How come housekeeping hasn’t seen it. River walk was not open on Sunday for lunch really?? At the water park they need more staff walking around specially on the lazy river. We had fun and I know this is a resort but they charge you for breathing. Room service food was very poor and expensive.

It was a beautiful place. The staff was very nice. It was comfy, quiet, and the rooms were very clean. We were provided extra towels and blankets very promptly. Lots of amenities and things to do with the family.

Every

Great lazy river and no complaints about hotel. Could use more restaurants for the size.

Being awoke from construction sounds at 7:00 AM was not great. I understand that work needs to be done but 7:00 AM seems a little early. I took my wife here for a spa day and break from the kids. 7:00 AM wake up was not what we had planned.

Excellent

The hotel is unique and the staff seems happy and friendly. This is rare with hotels and it helps make the stay much more enjoyable.

A

We did tell the the lady when we checked out how our room was dirty . The sink was broke and did not work. 2 family members got so sick from eating at the Italian restaurant zepolle that we had to cut our stay short . My youngest woke up with bites all over her body . We now have 2 doctor visits we were not expecting to do. The morning staff at the water park who take your orders were 1 start. We had the girl tell us she was to busy to take our order because she had 10 tickets to put in, then when her shift was going to end she asked us if we wanted to keep our check open or close it out we said open because we planned to stay longer she came up to us and said hey I was suppose to go home 40 mins ago can you pay for your ticket . This is at 2:30-3:00pm. We felt like we were being told we couldn’t order anymore or that we’re Inconveniencing her by wanting to have our ticket open . The hotel needs updates we were on the 9th floor . It is so out dated . We never get out or vacation and for such a special time to be ruined . A lot at the Marriott over the years, we stay every year in Flagstaff at a Marriott hotel, and so for Gaylord to be a part of the Marriott we just expected so much more Extremely disappointing the way the room was and how dirty it was and just how you felt like you needed to go home and shower because it just felt disgusting and didn’t smell clean. It smelled like nobody had stayed in that room for years like it had been locked up.

SATISFACTORY

Stayed in two rooms for my daughter’s birthday. Loved the waterpark, plenty of things to do for the kids to keep everyone occupied all day and night. Loved our stay!

Lovely stay! Everything was perfect for us!

I love having the opportunity to come to the Gaylord with friends. I was very fortunate to be able to check-in early due to my conference. However when I got to my room, the bathroom was not clean🙄. It was worse to have an elevator not working during my stay. I think the sad part we didn’t get to enjoy the water park due to the rain. Other than that, I really enjoyed the spa and plan to return.

I was very disappointed that the restaurants were few and not open. There was no place to eat breakfast only a place to buy coffee and pastries , which is fine if you are not gluten free.

First time to stay and won’t be the last time!! Beautiful!!

The Gaylord is absolutely beautiful!!!!

The bathroom’s toilet was messed up, it took way too long to flush. Checking out was extremely long. Overall I rate my experience a 9/10 due to those two things.

Great for families