Good property

We got the half board reservation. Breakfast was okay just the restaurant was too crowded. But dinners were really disappointing.

First I was given the ugliest small room without a window. After complains and 1 night I got a nicer room. Still not acceptable.

The property needs maintenance, it is not a 5 not even 4. The staff is very friendly and kind

I like to stay in Pera vs Taksim; it’s practically next to Taksim, only 2 minutes walk to Istiqlal street. Lovely hotel. Great breakfast and dinner options. I’ll definitely stay there again. Regards, David

Our stay at the Ramada By Wyndham was amazing. The rooms were so clean and the service was outstanding.

All good I will go again

We had several rooms booked, and reconfirmed a day prior to our travel (having seen other poor reviews), but upon arrival at the hotel and after 10-15 mins the reception at first advised we did not have all rooms booked and then said none of the rooms were available due to "natural disaster" The whole party was moved to another hotel for 1 night out of our 3 night stay. No manager was available until the 3rd night to be able to discuss this. On the second day in the hotel restaurant, whereby we had paid for dinner and was supposed to be open from 7pm to 9pm, ran out of food at 8:30pm and all food was taken away. The food situation was resolved on the 3rd day when management took note of our complaint. We were all vegetarian, had forewarned the hotel at the same time as booking and indeed on the morning of the 2nd night when we had to re-check in from the other hotel, yet the restaurant stated they had no idea about our request. Re:the inconvenience of room changes - the manager offered free access to swimming pool and steam room etc, which were included in the hotel stay anyway. One room's bathroom had mould all over the floor, nothing was done about it for the 2nd night, and on the 3rd night the room had to be changed. There were several other patrons at reception area either complaining or asking for rooms to be changed or even reduced to tears. Overall, the hotel seemed to be overbooked and staff were either stressed or appearing to be disinterested and even swearing.

Clean rooms, fantastic breakfast, great location. Helpful staff. All was perfect.

Everything went wrong. Check in took 2 hours and ended up missing our sight seeing tour. Hotels says, we don’t have reservations. Had to call hotels.com executive several time to get it sorted. Later once the reservation was traced, they provided us standard rooms instead of our booked deluxe jacuzzi rooms and had to struggle another hour to get it sorted. Over all missed a precious day out of my two days stay in Istanbul. Such a waste when you are on a tightly planned holiday.

I have stayed at The Peak numerous times and had an excellent experience although this time the service was not good at all. We had to wait 30 minutes to check in as it was so busy. After we checked in the bellboy took my friend’s luggage to someone else’s room. When she called reception to ask for her luggage the staff hung up on her twice and was so rude. This is the second time I have stayed at the hotel in winter time and unfortunately the hotel turns off the air conditioning which is actually needed and there is only heating. It meant that I was sweating every night. This time my room was next to the lift and I couldn’t get any sleep it was awful. Last time I stayed my friend paid for a room with a hot tub and they gave her a normal room, when she complained to the third party booking company they approached the hotel who lied and told them she did have a hot tub room so she couldn’t even get a refund. I don’t think I will stay again.

It was perfect

Not bad

I like the possition of this hotel, the crew is friendly. The rooftopbar was closed that was disappointing. Housekeeping took my daughters empty parfumbox from her desk. The hotel is okay but not excellent.

Hotel is clearly undergoing renovation - the hallways were a bit scrappy while they were being fixed up - the rooms however were perfectly comfortable. I had a room with a spa bath and a spa bath on the balcony and it was great! Would stay here again - would love to see what the hallways are like post-renovation!

Excellent

It was a bit noisy at night. Disappointed with the service, air conditioners only work on heat or only cold. The hotel's policy is not comfortable at all. We were very hot the first night until they moved the same room only in the middle of the night.

There were peoblem in the room. It took me ONLY 7 requests to get the shower fixed. Not good

Poor service, slow to respond, forgetfulness, great location

Unfortunately, the temperature of the rooms was not good. I had two different rooms there and one was too cold and another too hot, while one of them was on the street side and too much noise was coming into the room during the night.

Too much noise Can’t sleep very well until 3am Bed is hase too much noise People is talking in my next room too high Breakfast and hotel cleaning is very good The doorman has a beautiful security Dog I love this dog

I stayed at the Peak hotel years ago and I must say they've really did a good job with the renovations,the lobby is beautiful and glitzy.On arrival we were warmly welcomed and offered drinks while the check in was being done. Unfortunately the room I booked was not available for the first night but I was offered one of three other rooms which I reluctantly accepted, I was offered a complementary dinner for the inconvenience for my family and I. The location is absolutely perfect, just off Istiklal street and close to Taksim square with loads of shops and restaurants around. The staff were amazing and extremely friendly and helpful especially Mohammed at guest relations. The rooms are modern, clean and comfortable. Overall I was very happy with my choice and as a regular visitor to Istanbul I'll definitely return.

We couldnt fully check in, they would not let my girlfriend in because they didnt like the way she was dressed. I briefly went into the room beforehand, there was dirty underwear on the floor and i was appauled. We didnt want to stay and they refused to give the money back to me. Please be careful.

The staff are amazing! Location is good and good value for money

It is average hotel .Not 5 star as they claimed.We were given very small room not what we booked.After Complain we were given little bigger room next day.Rooms are not sound proof so one can not sleep due to loud music till mid nigh from nearby Bar or Disco.They give paper glasses in room.6 night stay only first day they kept soap in bathroom.

The hotel was okay however the noise both inside and out from very early in the morning till very late at night spoilt it somewhat. All the staff we encountered were exceptional, the food at breakfast was excellent unfortunately our room allocated was above the front entrance so i guess this added to the noise. I would stay here again only if allocated a quieter room

The customer service was outstanding. Abdullah on Consierge & Mohamed guest services were fantastic. There was a mix up with my Driver service from the airport & both staff members & the head of reception compensated me for this inconvenience. My room was upgraded & I was given free return airport transfer & late check out. My friends who got married during our stay were treated to a free room upgrade for their wedding night. Mohamed prepared a beautiful discoubted wedding package for their upgraded room and arranged the surprise for them on my behalf. The staff at the Peak hotel were accommodating, courteous & very supportive. Their dedication to custom service is far superior to the general standards in Istanbul. This was my first visit to Turkey & should I ever return I will only stay at The Peak. I would like to express my gratitude & thanks to all the staff at this hotel & highly recommend this establishment. In terms of improvements- The black out blinds require updating & the reception areas need upgrading. However the premises were very clean & well maintained & the kindness, friendliness & goodwill of the staff more than compensated for any minor shortcomings. Again highly recommended

Staff were friendly but the room that I had was dirty sheets looks old and dirty the billows were so uncomfortable because they have been used a lot! The shower was dirty and there was some huge black spots on the floor and the side of it

The Tour man Abdullah service tour 5 star Take us good places Hotel good area close Restaurant, Taxi, Shopping,

The room was really small and can't move around without bumping into the walls or the furniture. The room would have been good for one person not two.

Very bad rooms , narrow, not clean The water from the bath come to room. Bad odour of toilets present Tough reception

Very bad rooms , narrow, not cleanThe water from the bath come to room.Bad odour of toilets presentTough reception