Quite simply superb. The staff were extremely attentive and polite

Beautiful heritage building. Very good service. Large simply decorated rooms but not terribly soundproof.

This was a luxurious property with fantastic amenities and excellent food selections.

Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.

We weren't please with the way we been treated by the staff and the conditions of the rooms given because first room we were given (Room 258) had a blocked toilet and we were given that room by the staff member knowingly that room had issues by the reception staff member because he told me that when I went for the checkout next day morning! In the middle of the night they moved us to Room 353 and it had NO COLD water therefore my husband had several burnt spots on his back which wasn't at all good. They weren't even apologized for what happened!!! After we left we we received email from Chinthana Bandara, Hotel Operations Manager, The Grand Hotel with incorrect information therefore I wrote to him BUT had no response from him yet... Not recommend this hotel unless they repair the hotel rooms up to the required standards

Amazing hotel with vast array of amenities including 5 restaurants. Breakfast and the buffet were brilliant. Service to match, nothing was too much trouble. Would definitely return.

Amazing hotel with vast array of amenities including 5 restaurants. Breakfast and the buffet were brilliant. Service to match, nothing was too much trouble. Would definitely return.

The only thing wrong with this hotel is its dark and gloomy interior with heavy dated furniture. This is meant to reflect its old colonial history - and it does - to my mind it’s overdone. An exception is the glorious light and beautiful indoor swimming pool. The staff are lovely and the food good, especially in the Thai Grand restaurant where it is outstanding. However, the ritual high tea which is famous is rather disappointing.

Apart from the rooms this hotel has excellent facilities, great staff & beautiful gardens

Fantastic service ane setting. Lots to offer and enjoy.

It’s a beautiful old world hotel with character.The rooms are dated and the insulation between rooms is poor , you here sound and bathroom water sounds from the room next door and above. Service in the restaurants can be more attentive.

It’s a beautiful old world hotel with character. The rooms are dated and the insulation between rooms is poor , you here sound and bathroom water sounds from the room next door and above. Service in the restaurants can be more attentive.

Fantastic hotel, well maintained, extremely clean, very friendly and polite staff.

Very good and friendly service .Everything from our check in greeting to checking out ran very smoothly.I am glad to see that they are now spending some money updating eg the pool and spa area.The rooms ,although comfortable,do need updating.

Very good and friendly service .Everything from our check in greeting to checking out ran very smoothly. I am glad to see that they are now spending some money updating eg the pool and spa area.The rooms ,although comfortable,do need updating.

A beautiful old colonial style hotel set in stunning grounds.

If you want the full colonial experience, this is the place. It is better than Singapore's Raffles as Raffles has been clinically updated while keeping the false facade of period features. The Grand Hotel has the full works, from staff, room, facilities and a large selection of scrumptious food. Our stay here was thoroughly enjoyable. Every aspect was faultless.

If you want the full colonial experience, this is the place. It is better than Singapores Raffles as Raffles has been clinically updated while keeping the false facade of period features. The Grand Hotel has the full works, from staff, room, facilities and a large selection of scrumptious food. Our stay here was thoroughly enjoyable. Every aspect was faultless.

Well organized and very friendly staff in a beautiful property

nice location in Nuwara Eliya and lovely old hotel building. Gym has air con and good equipment, also pool and spa. lovely fruit and chocolates on arrival, indian restaurant great and afternoon tea an experience. I was slightly surprise not to have shower gel refilled when i had used a lot having 3 showers on my first day.

nice location in Nuwara Eliya and lovely old hotel building. Gym has air con and good equipment, also pool and spa. lovely fruit and chocolates on arrival, indian restaurant great and afternoon tea an experience.I was slightly surprise not to have shower gel refilled when i had used a lot having 3 showers on my first day.

Fabulous hotel with great food and a lovely indoor swimming pool area which we chilled out in while reading and swimming. Really enjoyed our stay and would happily return

Fabulous hotel with great food and a lovely indoor swimming pool area which we chilled out in while reading and swimming. Really enjoyed our stay and would happily return

It was supposed to be the highlight of our 2-week trip around Sri Lanka, 2 nights at The Grand Hotel. It certainly wasn't. Rude, indifferent staff, poor service and so-so rooms. Yes, the grounds are beautiful and the restaurants are best in class, but there is nothing warm, welcoming or special about this place.A miscommunication with Expedia meant that my booking wasn't received by the hotel but instead of trying to resolve the issue, the front desk told me to "solve my own problem". When I brought this up to the manager, he didn't apologise but said it happened so often that the staff couldn't handle it. There was no apology and no attempt to make amends for the lapse in customer service. The attitude here is "take it or leave it", and my advice is to avoid this hotel like the plague.

It was supposed to be the highlight of our 2-week trip around Sri Lanka, 2 nights at The Grand Hotel. It certainly wasn't. Rude, indifferent staff, poor service and so-so rooms. Yes, the grounds are beautiful and the restaurants are best in class, but there is nothing warm, welcoming or special about this place. A miscommunication with Expedia meant that my booking wasn't received by the hotel but instead of trying to resolve the issue, the front desk told me to "solve my own problem". When I brought this up to the manager, he didn't apologise but said it happened so often that the staff couldn't handle it. There was no apology and no attempt to make amends for the lapse in customer service. The attitude here is "take it or leave it", and my advice is to avoid this hotel like the plague.

Our room was not available until well after an hour of the stated check in time. The room we were allocated did not match what we had booked. The hotel was very busy due to the holiday season and the staff were inadequacy trained to cope. The discount offered through the Expedia booking was disputed at check out. The hotel is a magnificent property however has serious staffing issues that need to be addressed. There was no security at the hotel and with many tourists walking through the property that are not house guests this is unacceptable in the current climate. A frustrating stay indeed.

Great and impeccable service! We were surprised with bed folding before sleeping, and fruits and chocolates as welcome gifts. Beautiful property as well.

Grand by Name, and a grand experience. We thoroughly enjoyed our 2 night stay. Staff are both friendly and very professional. All meals, which included 2 breakfasts, 1 lunch and 2 dinners were of a very high standard. The buffet dinner was great. The gardens are like what you see at a botanical gardens anywhere in the world.

Grand by Name, and a grand experience. We thoroughly enjoyed our 2 night stay. Staff are both friendly and very professional. All meals, which included 2 breakfasts, 1 lunch and 2 dinners were of a very high standard. The buffet dinner was great. The gardens are like what you see at a botanical gardens anywhere in the world.

Had an amazing stay at The Grand. The service was great! All the restaurants we ate at which included the Grand Indian and the Grand Thai were brilliant. Would definitely stay again.

Had an amazing stay at The Grand. The service was great! All the restaurants we ate at which included the Grand Indian and the Grand Thai were brilliant. Would definitely stay again.

Charming old hotel, great customer focus, wonderful staff, many restaurants, good sized room, comfortable bed and clean. Lovely indoor pool. Loved the outdoor area with chairs sitting on the grass to sit and enjoy the sunshine and a drink and bite to eat. Highly recommend this wonderful hotel