The front desk checkin experience was great. Thomas was friendly and welcoming The room, fitness center, and general facilities really need improvement. I was surprised how quickly this property has gotten so average. Lots of signs with "broken" on them too (fitness center, water fountains, etc)

First time to Wilmington & location was great. Easy drive to both downtown & Wrightsville beach. Lots of stores around hotel, should you need to grab some groceries or a last minute swimsuit. Quiet area, ample free parking, nice employees. Definitely would stay here if in the area again.

Pool

Convenient location in Mayfair shopping center. Very clean and comfortable. Staff was super friendly and helpful. Would definitely stay again.

Wonderful Stay!

The room smells smoke or cigarettes - the shampoo soap missing - the shower did not have enough pressure

Close to the beach.

Toilets should be upgraded. Dining room staff and food was excellent. It looked like there had been a was minor leak in lobby from the ceiling . Other those things, the overall stay was excellent.

It was nice, breakfast was awesome

Great place

Room was up a standard room as far hotel preference is concerned.. staff was sub par there was only one person that shinned above a sweet girl Tiana I believe her name was she so helpful and kind.. older lady was not nice kind of rude not sure if she was having a bad night but it showed I asked for a pillow and blanket she demanded I come to the desk after abruptly hanging up the phone. but only offered me a blanket not the pillow..the pillows in the room went flat when I laid in them.. young man that worked behind the desk seemed nice but could clearly see that he was stressed when I asked for a plunger and towels the next day because the toilet over flowed and had use my towels to clean the water up. When I asked for maintenance to come check out the faulty toilet they left soaking towels in my bathtub and then my hairbrush went missing - I checked everywhere and could not find it All in all it was great to be with family and we had somewhere to sleep so I was however I am not sure if I would stay here again and if I did it would only be because of the sweet girl that so very kind and breakfast was very good !

Everything was as expected - clean, quiet and courteous. Thank you!

Made an error in booking and instead of Wilmington, Delaware booked NC. Called minutes later to cancel since we couldn’t online. It was late at night trying to book a room during trip north to Massachusetts. We never stayed there and will not refund our room we had to prepay for. We got charged.

Overall, we had a good stay here. The hotel is clean but will need some updates of the old paint and cracked tiles soon. The vent in our bathroom didn‘t work, and housekeeping did not come by during the four nights we stayed. It was no problem getting fresh towels and leaving trash outside the room though. The first night, we had a very loud neighbor but the other nights were quiet. The bed was very comfortable. The only complaint we have is the young man at the front desk who was clearly bothered by us checking in and out. He probably didn‘t speak more than ten words with us. He mostly stayed somewhere in the lobby with his airbuds in and on his phone. Not the customer service we would expect from a Hilton. No hello or goodbye during his shift, which did not make us feel very welcome here.

Very convenient location, staff is very friendly

Lamp was right above end table and the fan doesn't work in bathroom.

My bed was very comfortable and the room smelled so good

Good

Nice place. Would recommend to anyone

2nd time staying here and it's very quiet and comfortable. Staff is friendly and helpful, everything is clean and we will definitely stay again

Check in was a little bumpy. Not the staffs fault. The hotel was clean and comfortable. Staff was friendly

Really great hotel. Expedia screwed up my booking and made it far more complicated than necessary.

The bar went the extra mile by bringing our food up to us after a very long day it was greatly appreciated

Good service!

Very nicely decorated. Bed was very comfortable and the room itself was cozy. Really enjoyed our stay and will definitely be back

Great place to stay

Family trip

The moment we walked through the door a huge roach at the entrance of our room! Bathroom had hair on the toilet. Unfortunately the rooms don't match the rest if the hotel as far as the lobby.

excellent friendly staff great food, clean and safe

Awesome

Great value for the money . On the fringe of needing to be updated. Hallways look worn. But the rooms were clean and the staff very accommodating.

Was great hotel.