Your staff and the service were first class

Staff is a very helpful. Room is clean and very comfortable

What a special and beautiful resort. From the moment the staff met us at the lobby to the moment we left, we were blown away with this hotel. The room 2 bed duplex was stunning and suited us perfectly. The pool area was perfect and staffed all day offering drinks and food on demand. Beach front massages were brilliant and a very special experience and the dinner at the restaurant on the beach at night was fantastic as well. There was free ice cream every day, as well as free water sports. Breakfast in the morning was very good, with a great selection of food and freshly cooked eggs, crepes, juices and more. Combine that with great service from the team (especially Lek) made a great start to every day we were there. Wish we could have stayed longer and for us, this is the only place to stay when visiting Koh Samui.

Perfect place for a calm and luxurious beach holiday. Friendly and helpful staff, extraordinary breakfast buffet, huge pool (for the ones who don't like to lay on the comfy sunbeds at the beach for any reason) - superb place. The only thing we did not find just perfect was the surrounding area; it's not too fancy at this part of Samui's main road and you will rather take a 10min car/taxi ride to reach the neat areas. We will come back!

A very nice 5 star hotel. It sells itself as full of activities, we felt this could be improved. For example when we went to go to advertised ‘beach fishing’ the man explained “There are no fish here. No one has ever caught a fish” Maybe the hotel should rethink the activity? When we went to borrow the bikes to cycle around the amazing grounds the man explained “The bikes are only for paid tours”. Lovely food, great rooms.

Beautiful

We are repeaters and love the whole resort and especially the team. It is really „Home far away from Home“

We have traveled and stayed in hotels, from 3 to 5 stars, around the world. While we’d better for a 5-star hotel service, overall experience at Santiburi was pleasant. All except one male staff at breakfast were wonderful. Breakfast was could have been better.

What a beautiful 5-star resort and so friendly. We were only there for 1 night as we were heading to Koh Tao. We were three and given a giant room With a second floor living space. Resort is beautiful and super friendly. Breakfast was a full buffet and included. Pool is lovely although not too many chairs around it; beach is also nice with lots of chairs.

Beautiful resort with zen gardens.. very calm and relaxing experience...

The hotel staff were very attentive and helpful. Really enjoy the hotel spa and massage on the beach. The hotel offered a mussels night which you can cook the mussels in various types of sauces. It was delicious. It took only about 15 mins drive to the fishermans village where there are many restaurants with night market.

The hotel staff were very attentive and helpful. Really enjoy the hotel spa and massage on the beach. The hotel offered a mussels night which you can cook the mussels in various types of sauces. It was delicious. It took only about 15 mins drive to the fisherman's village where there are many restaurants with night market.

While the resort is big and beautiful we felt it is not the best choice for us.We missed good dining opportunities around as we prefer to eat outside of hotel to try more local experience. The beach is indeed beautiful but the water is not blue and clear as in Chaweng. The pool is huge! But not overlooking the beach, and so is the breakfast location.The property provides lots of privacy but we felt it was too quite and really dark once the sun sat.I couldnt fault this hotels service or attention to details. The room is comfortable and really beautiful. it was just not a good fit for us (a couple traveling with 3 years old)We decided to leave earlier than we booked and no refund was offered (it was prepaid and we didnt even mentioned it, but I would expect the hotel to initiate some kind of discount in such case)

While the resort is big and beautiful we felt it is not the best choice for us. We missed good dining opportunities around as we prefer to eat outside of hotel to try more local experience. The beach is indeed beautiful but the water is not blue and clear as in Chaweng. The pool is huge! But not overlooking the beach, and so is the breakfast location. The property provides lots of privacy but we felt it was too quite and really dark once the sun sat. I couldnt fault this hotels service or attention to details. The room is comfortable and really beautiful. it was just not a good fit for us (a couple traveling with 3 years old) We decided to leave earlier than we booked and no refund was offered (it was prepaid and we didnt even mentioned it, but I would expect the hotel to initiate some kind of discount in such case)

XXL king bed is hugeIntelligent room layoutFantastic serviceAbsolutely a 5 star propertyIncredible detailsWould come back in a heartbeat

XXL king bed is huge Intelligent room layout Fantastic service Absolutely a 5 star property Incredible details Would come back in a heartbeat

Excellent, excellent service. It seemed like every member of staff knew our name. Very personalized experience, and all staff very keen to help at all times.Beautiful villas, immaculate, with clean, private pools

Excellent, excellent service. It seemed like every member of staff knew our name. Very personalized experience, and all staff very keen to help at all times. Beautiful villas, immaculate, with clean, private pools

This is an outstanding resort. It is probably the best resort that we have ever stayed in. Everything about it is exceptional.The greeting and check in was personal and caring.All the staff are amazing and cannot do enough for you.They seem to anticipate all your needs.The breakfast is the best I have ever seen, with a juice and smoothy bar, egg station and pancake and crepe station. Order and the food is brought to your table, no need to wait.Service is exceptional, efficient, polite and unobtrusive.The rooms are fantastic. We had a garden villa with a separate sitting room and a plunge pool, just metres from the beach. The bed a super king, the biggest bed I have ever seen was so comfortable.The bathroom is huge, with excellent toiletries in abundance.Ducted air conditioning was quite and efficient.The grounds are extensive and beautifully manicured.You can call for a golf buggy to get around which is great, especially when it’s raining.There is only one small fault that I could find and that was the coffee at breakfast. It obviously came from an automatic machine and was terrible. They need to purchase a good machine and train some baristas.Still a 10/10 stay in a wonderful resort. We are already planning a return!

This is an outstanding resort. It is probably the best resort that we have ever stayed in. Everything about it is exceptional. The greeting and check in was personal and caring. All the staff are amazing and cannot do enough for you. They seem to anticipate all your needs. The breakfast is the best I have ever seen, with a juice and smoothy bar, egg station and pancake and crepe station. Order and the food is brought to your table, no need to wait. Service is exceptional, efficient, polite and unobtrusive. The rooms are fantastic. We had a garden villa with a separate sitting room and a plunge pool, just metres from the beach. The bed a super king, the biggest bed I have ever seen was so comfortable. The bathroom is huge, with excellent toiletries in abundance. Ducted air conditioning was quite and efficient. The grounds are extensive and beautifully manicured. You can call for a golf buggy to get around which is great, especially when it’s raining. There is only one small fault that I could find and that was the coffee at breakfast. It obviously came from an automatic machine and was terrible. They need to purchase a good machine and train some baristas. Still a 10/10 stay in a wonderful resort. We are already planning a return!

Lovely serene. Clean and friendly. Luxury Oasis. Complementary tennis clinic I dropped in on

Real Thai feel, lush tropical gardens, beautifully kept. Run by brilliant German management who have impeccable standards for the hotel. Lots of German guests who seemed to have a different set of rules to the English! We booked a beautiful beachfront table at an evening bbq and it was given to a German family because ‘it was their favourite table and they’d sat there all week’. And the beautiful hammocks on the beach were allocated one per family but some German families seemed to have two.....there were even early morning towels on some of them!! Strange behaviour in such an exquisite place. Clearly money doesn’t necessarily mean manners. However my third visit and I will definitely be back. Stunning place, amazing food, fabulous and very attentive Thai staff.

Real Thai feel, lush tropical gardens, beautifully kept. Run by brilliant German management who have impeccable standards for the hotel. Lots of German guests who seemed to have a different set of rules to the English! We booked a beautiful beachfront table at an evening bbq and it was given to a German family because ‘it was their favourite table and they’d sat there all week’. And the beautiful hammocks on the beach were allocated one per family but some German families seemed to have two.....there were even early morning towels on some of them!! Strange behaviour in such an exquisite place. Clearly money doesn’t necessarily mean manners. However my third visit and I will definitely be back. Stunning place, amazing food, fabulous and very attentive Thai staff.

The hygiene of the breakfast buffet is not up to 5 star standards, and the choice are very limited. The beach are so beautiful and generally the facilities are good, yet the kids club closed at 6pm is not convenient to family with kids. Staff at the front desk are very nice, however staffs working in F&B outlets are impolitely or even no greetings to guest, they don’t even look at you when they talk to you. They should have more training.

Super!!!! All is excellent!!! Very luxury! The best!!!

This place is amazing. Expensive but worths every penny. Of course once can pay half and still get 5 resort hotel, but trust me - it is all in the details. Breakfast is superb, Pool is awesome, Private beach cannot go better, staff is super friendly, villas are spacious and well-equipped, and the resort itself is clean, pretty and maintained.

This place is amazing. Expensive but worths every penny. Of course once can pay half and still get 5 resort hotel, but trust me - it is all in the details. Breakfast is superb, Pool is awesome, Private beach cannot go better, staff is super friendly, villas are spacious and well-equipped, and the resort itself is clean, pretty and maintained.

We stayed for our honeymoon in a villa right on the beach (an upgrade, thanks to the hotel) and it was perfect. A very restful and enjoyable stay. The staff are super friendly and made the experience very enjoyable. The inclusive breakfast buffet is delicious. You never have to ask to have your room cleaned or replenished as the staff are very quick to turn beds etc. The gardens are absolutely beautiful and are a credit to the gardeners. We rented a scooter locally which is always a perfect way to explore.

The beach house and Thai restaurant are good. We love here. The stuff is very friendly and helpful. Thanks so much

We stayed at the Santiburi after a similar amount of time at the Ritz Carlton about 20 minutes away. Im rating based on the price of the hotel at over £330 a night inc taxes etc. as it was the same cost as the Ritz Carlton. To be fair to the Santiburi the location is lovely, the beach is gorgeous and by far the best thing about the hotel.Otherwise I found it to be well below par for a hotel of its cost. The rooms and surrounding amenities were not sufficiently maintained or updated. The pool area is large with plenty of space but needs updating and this is the theme for most of the outdoor areas.The beach area is nice and the beach bar & restaurant provide the best location in the hotel for drinks and food. The food is ok, there was nothing particularly wrong with it but neither was it outstanding especially as it was not cheap. Cocktails were weak and not worth drinking. Lastly the service was average with a Thai smile. All the staff were pleasant but the service was very reactive instead of proactive. We paid extra for a plunge pool but wouldnt again. It was always filled with bugs and leaves. Plus the entrance to the pool was through the bathroom shower and was essentially a shower door with very small turn lock....this was the only thing to stop people getting into the villa and there was a large gap above the shower door which ultimately let bugs in. Unfortunately there are plenty of better places to stay for the money

We stayed at the Santiburi after a similar amount of time at the Ritz Carlton about 20 minutes away. I'm rating based on the price of the hotel at over £330 a night inc taxes etc. as it was the same cost as the Ritz Carlton. To be fair to the Santiburi the location is lovely, the beach is gorgeous and by far the best thing about the hotel. Otherwise I found it to be well below par for a hotel of its cost. The rooms and surrounding amenities were not sufficiently maintained or updated. The pool area is large with plenty of space but needs updating and this is the theme for most of the outdoor areas. The beach area is nice and the beach bar & restaurant provide the best location in the hotel for drinks and food. The food is ok, there was nothing particularly wrong with it but neither was it outstanding especially as it was not cheap. Cocktails were weak and not worth drinking. Lastly the service was average with a Thai smile. All the staff were pleasant but the service was very reactive instead of proactive. We paid extra for a plunge pool but wouldn't again. It was always filled with bugs and leaves. Plus the entrance to the pool was through the bathroom shower and was essentially a shower door with very small turn lock....this was the only thing to stop people getting into the villa and there was a large gap above the 'shower door' which ultimately let bugs in. Unfortunately there are plenty of better places to stay for the money

We stayed for 6 nights in January 2018. The location was excellent, right on the beautiful beach. The facilities, room and breakfast were terrific and the staff were all super friendly - after a few days remembering our preferences and names. Will definitely be coming back.