The room was small but all the facilities required were provided.

Nice stay for 2 nights. Very convenient location .

The room looks like nothing in the picture. Hotel is out-dated in design with very small rooms. It was expensive too.

Perfect location, staff very friendly and obliging. Complimentary fruit and water in room as well as at Reception, also marshmallows/dates and chocolate mints should you want! Arrived early, room not ready, left our bags and on our return they had been taken to our room

Staff and cleanliness upon arrival was great, couldn’t fault the staff they were lovely, We booked the deluxe double room, which we got a room in the basement with no functioning window to get any air it was very small, I’m no good with small areas was very claustrophobic, none of the pictures show rooms without windows so didn’t think this would be a problem. asked if we can move they moved us to a slightly bigger room, don’t think it was great value for money but is in a great location. Rooms are definitely not sound proof could hear all of the convos from next door especially in early hours of the morning, breakfast was great we couldn’t fault this, overall hotel is good staff are lovely but just a lot of money for the type of rooms we were given.

Let’s clear up one thing now, this is not a 5* hotel but was awarded a 5* rating by the AA as a B&B. Yes there is a restaurant - the only one where breakfast is served. That’s it. Room service - doesn’t exist, that’s for cleaning services only. The rooms are very, very small but comfortable enough. The carpets do let the place down as they are rather old and worn but that aside, the staff are nice and helpful. If you want a convenient place to stay adjacent to Marble Arch and Oxford St, than you will be very pleased but be prepared to pay a price for this.

We booked to stay in the 'Park Grand Marble Arch'. But 2 days before arrival we received an email to say there was a problem and we were being moved to the Grand Royale Hyde Park. Disappointing that at such short notice we were moved. Customer service regarding this move was limited and vague. Still refining emails asking how it start was at the Park Grand. All very bizarre!?!

The hotel was in a great location next to Hyde park. Staff at breakfast were really good and very helpful nothing was too much trouble for them. Breakfast was good but a little cold but they made you any thing you wanted

Lovely hotel, very clean and rooms were a great size. Room was ready early for check in and service at reception was great. Plenty of clean towels provided in the room and Elemis toiletries. Very reasonably priced and great location. Would definitely stay again when we come to London next.

Staff were very friendly and accommodating. The room is lovely and one of the comfiest beds we have slept in at a hotel.

Perfect location.

The Park Grand Marble Arch Hotel was very conveniently located and very good value compared with other hotels nearby. The staff were very friendly and helpful, fresh fruit was available at reception and in my room, and everything was provided for a comfortable overnight stay in central London.

Very pleasant stay, the hotel staff were lovely, very helpful. The only downside was, despite turning off my air conditioning and bathroom extractor fan there was an annoying buzz (probably the extractor in an adjacent room) that was quite audible and kept me awake for quite a while.

When we arrived at the hotel to drop our bags off the lady on reception couldn’t have been more helpful. She offered us a welcome glass of Prosecco and asked us about what our plans were. When I informed them it was a 40th birthday celebration they asked if we’d like a complimentary bottle sent to our room for when we returned. They also made the bed with a swan towel and rose petals. The hotel reception was stunning and the rooms were very clean with comfortable beds. The facilities at the hotel were really good and the breakfast was very nice. I would highly recommend this hotel.

Very cozy and upscale...room was nicely appointed.

Quick and easy check in, great location and easy access to the tube, the room was clean however there was a smell coming from the bathroom, assuming this was from the drain, the bed had a dip in the middle of it which wasn’t great but the pillows were soft and clean, overall it served its purpose but for the cost, you would expect a little more comfort than what’s currently provided.

A very high standard of services that makes every guest as a special. A spacious room plus a delicious breakfast buffet served with a fruity delicious taste of coffee , that’s what I called a truly English hospitality.

Nice and helpful staff. Great location.

Just one night but the service and standard was excellent. Lovely Friendly staff who couldn’t do enough for us. We will definitely be back Thank you so much

I was expecting more for my money, however it was satisfactory considering I was only in the room for a matter of hours after an evening event. The pictures are a bit deceptive, I was surprised at how small my room was and I noticed limescale was still visible on the shower doors - water pressure was good though. I was slightly bemused that you arrive at the hotel's address to find scaffolding and a sign directing you to an entirely different hotel. This made finding the hotel interesting to say the least. The staff seemed nice and polite.

Great location

Typical small london room, but clean and adequately comfortable bed. Pictures of room (Club Room) look deceiving, or at least I did not get the type of room I ordered. The staff was excellent and very helpful and courteous. They get a 5 star A plus rating. I was a sole traveler annd stayed only one night and room was barely adequate in size.I could not imagine the difficulty for two people for a more extended stay. Hotel lacked amenities except for a small breakfast room, although there was free bottled water in the room. Again, the staff was excellent and must be commended for their services.

Hotel got changed last minute but wasn’t disappointed very nice

The entrance to the hotel was nice. Reception staff were pleasant. When we walked in the room it smelled of cigarette smoke with air freshener over the top. The room itself was clean but quite small. Fine for 1 night but not a longer stay. The bathroom however was quite disgusting and in much need of renovation. Loose floor tiles and wall tiles. The shower cubicle obviously leaks and there has been some awful silicon work done to try and fix it. Dirty marks and limescale everywhere, which is pretty obvious in a black and silver room. The wooden vanity unity was all corroded where water has ingressed over time. All of this resulted in a very strong mouldy mildew smell that was quite overpowering. Even with the door shut i could still smell it whilst laying in bed. We didn't want to use the shower because it was so gross. Very unexpected for £210 a night. Disappointed and wouldn't stay again.

Great location. However, the rooms I thought I was booking weren’t as shown in the images and one Room has a smell of smoke

They allow my booking to go through and on arrival at reception, they outsource it to a different hotel of inferior quality with the excuse that there is maintenance issues. This hotel should be removed from Expedia immediately.

Not a as advertised. The condition of the hotel is not a five star and walls have zero sound proofing.

Rooms are very small. They moved us to the hotel at 31 because 34 was under construction. We asked the staff for the room to be cleaned at 3pm and ignored our request

Friendly staff

Ok for the money…minute room.

The room was falling apart. The shower knob was coming off, tiles were missing, things didn’t work, the carpet felt gross and our sheets were stained. Wouldn’t recommend

We walked to Mayfair for afternoon tea and dinner.