Nice classic property Perfect location for pre cruising

The Grand Hotel has something to do with history. Located in an area of Colaba, where on Saturdays and Sundays the kids are playing cricket and families are sleeping on the ground, it seems to be a lighthouse. All humans who are working in the Grand Hotel are truly kind, very helpfull and convinced that they are working together for us as their guests. Not everything is perfect - but being accommodated in such an environment - it was a pleasure to stay there. Long lives The Grand Hotel!

A lovely mid-range hotel close to the heart of Mumbai. I would use it again without hesitation.

-In a quieter part of Mumbai, 10-15 walk to restaurants, a supermarket, the action. Safe but quiet at night. -No decor on the walls or in my room, dull, no vibe. -Asked front desk for metro directions to Dhobi Ghat. Given answer to take metro to X, then at X take a taxi to Dhobi Ghat. So I just took a 300 rupee taxi since it seemed I had to eventually take one anyway. Once there, I discovered the metro goes exactly to Dhobi Ghat. I took the metro back downtown, paying only 5 rupees. - charged 70 rupees for room service aka “service charge.” Was told “it’s for the boys.” How presumptuous to tack on a tip. Then I was taxed on the delivered beer (ok ) but taxed on the “service charge” as well. So tacky. Then when checking out, the next crew told me I had a bill for the above mentioned beer. -Room was clean although a pillow was missing a pillow case, both nights. AC worked but then didn’t, ceiling fan was enough. - asked for a taxi, non AC, to the airport at 5:00 am. Told the price was 900 rupees, really? A taxi without AC? Hours later. I apped Uber for the very first time, paying 741 rupees in a car with AC. Perhaps the high priced cab is not the fault of the hotel, but I should of been informed of other options as I’m certain 900 rupees would of seemed a high price to anyone familiar/living in Mumbai. Breakfast was ok, only noticed a small sign the second morning stating cappuccinos, americanos, personal omelettes etc were available for the asking.

The checking experience was horrible. The desk clerk was more interested in answering the phone calls instead of taking care of the customer standing in front of her. Further, there was no steam iron available and the staff that came in to hand that was borderline rude.

The staff was very nice, good location, walking distance to several touristic sites. The rooms need maintenance and they front desk needs to explain about hot water upon arrival

Thoroughly enjoyed our stay at the Grand Hotel. Accomodation was great and the staff were excellent.

An eccentrically beautiful building. It would benefit from a significant restoration to restore its full beauty and architectural interest. Rooms are sparsely furnished but comfortable and spacious. The staff is altogether gracious, friendly, and helpful.

All in all, our stay was very good. Not all the bed linen was completely clean on arrival, but it was replaced immediately. In general, the whole staff is very friendly and helpful. The breakfast selection is small but sufficient. Some renovation work is currently being carried out, but if, like us, you are out and about in the city during the day, you don't notice anything.

The A/C was poor. A light of the aisle go into the room

This is an old style hotel in a quiet environment within a walking distance from Gate of India and close to main railway station. Staff very nice and cooperative. Good breakfasts but focused on local people. Do not make use of their offer for airport transfer as it is at least 5 times more expensive than prepaid taxi or Uber.

Staff very helpful and good value for money

Liked having the dining room for meals. It seemed an area with other venues for meals.

Located in the quieter Fort area but close enough to the tourist areas. Staff were lovely, friendly and helpful. AC slightly noisy and breakfast was a bit limited and rooms looking tired. Overall it was a good stay

The property does not allow guests in hotel. You can’t even let your friend who is injured walk them to their room. Such a pity. I do not recommend this hotel to anyone, especially to foreigners. They also didn’t fix the Netflix. Pay extra to stay in a 4-5 star hotel in India. Do not stay here.

I have stayed here twice now, it is a heritage hotel and in the Fort area which is where we like to be in Mumbai. The service is great, the rooms are mostly spacious and nicely decorated in period. The hotel only has a few rooms with king beds, the rest have single beds so if you book a king you will probably be disappointed when you get to the hotel. The air conditioners are old window mount units, the one in our room was like a jet engine, there is no way we could sleep with it on due to the noise and the controls did not work properly. The fridge we had to turn off due to the noise as well.

Historic building in a centrally located area. However rooms were in need of maintanance/ upgrade. AC noicy and toilet flusher only sporadically worked.

Really enjoyed our stay at the Grand Hotel. Well-maintained facilities and very pleasant in all ways.

Lovely property but alas there was no hot shower at the end of a tiring day, or the early next morning

i booked a room for my Mother and Sister travelling together . Both said hotel was clean friendly and front desk extremely helpful , took them on tour of property even though they reached hotel late at 9.00 pm from VT train terminal.. Room service ordered and chicken Manchurian with haka noodles very tasty . All in all VERY GOOD EXPERIENCE. Definitely a class above when compared to all the crappy service that is synonymous with Bombay hotels.. Keep up the good work and appreciate all the amenities that you have offered. NAMASTE !!

It is walking distance to the things i wanted to see so that was great. The value for the price was excellent. Also, the 24 hour check in was wonderful since i arrived about 4 in the morning from a 13 hour flight. Would definitely stay again. In addition, there is a wonderful little restaurant and coffee bar right next door called Bombay Coffee House which is very convenient as well.

It is in the south of the city but still a good location and lots of shops two streets to the west.

Centrally situated in old Mumbai, but tucked away enough that there is no traffic noise. The breakfasts were lovely

Spacious room Old charm Homey

Good

Es un hotel demasiado caro para lo que ofrece, el servicio muy malo, cero disponibilidad. La recepción aparenta un hotel lujoso, pero llegando a las piezas un hotel de 1 estrella. Los pasillos mojados (y resbaloso, por cierto). El desayuno con muy pocas opciones de comida. A pesar de ser un lugar tranquilo, entraba mucho ruido y sonidos de las calles. Y para nuestra mala suerte, nos tocó una vecina de habitación que gritaba y se reía todas las noches.

Convenient to scenic locations, great breakfast options and friendly staff.

The building is old (and built by a famous architect). It has a good location close to the train station and points of interest in Fort and Colaba. The rooms are clean enough. Best thing is the breakfast as well as the lunch and dinner offerings.

Chose this for its location which was near our work area. The property is old & not kept in the best shape.

It was a great experience, staying in a century old hotel which has been well maintained

It was a great experience, staying in a century old hotel which has been well maintained

Good Service