The stay was okays until we found bed buds clawing out from my daughters pillow. Immediately called the front desk, house keeping guy was sent up n confirmed is bed bugs. Took photos,called his boss. The guy wss good, apologise to us regarding the unpleasant experience we had . Hotel offer to us changed of room (i mean we have to except it bcos is like close to 2am) waited for someone to pass us the new room key, when the reception staff arrived at hotel room door step, he give us a look like we are causing him inconvenience, pass us the key, didn't said anything , not even bothered to offer to send us to the new hotel room, go to the lift lobby and can't wait to go dowm, leaving us in shock. The whole night until we checked out, no one bother to reached out to us, checking are we alright, how are we doing after traumatised by the bed bugs. Feedback to the manager on duty only given his name card said will be dropping me an email regarding the whole incident. I am kind of disappointed with Hilton Group services. I can provide the bed buds clawing picture if requested

Clean and comfortable

Second time staying at Doubletree Hilton Johor. Service was good, and the room was clean and well-maintained. No complaints

Staff very friendly and professional Room spacious although Furniture and appliances a bit dated but overall still good for a night. Cleanliness great. Others: Wide range of breakfast choice. Safe carpark. 4⭐️ JN

Overall not much complain less the sound proofing. Even though we are at a corner suite, the noise from fellow travellers can still be heard. Especially the loud bang when room doors are being closed. Other than that all is what you can expect from a reputable hotel chain.

I always stay at Hilton whenever I am in Johor. While I could have choose others for their better location, Hilton services and dining food quality made up for it. Not for this stay though. The careline manager and front desk both acknowledged my request for a slice of cake for my wife birthday... and they totally forgot about it. Hopefully it was a one time off outliner.

So happy to get the welcome cookie as always. Convenient location to where we needed to go.

The staff were nice and friendly. Though it is just a short walk from CIQ, there was no proper crossing that leads to the hotel. The hotel gave a small cake and the staff wrote a card for birthday celebration which was really sweet. Overall was a nice stay.