I have traveled to Atitlan before but never to Santiago. The hotel is located conveniently near the main port to catch public/private boat shuttles, and is near the bustling side of town. Santiago is predominately residential but has it share of restaurants and shopping that are run by Mayan business owners; something not often found in other towns. Santiago was definitely quieter then most Atitlan towns, and is safe.

The grounds are lovely but there are many old cement fountains which need repair. The rooms are spacious and comfortable however the floors need a thorough and regular cleaning. All staff were amazingly helpful and welcoming.

We love this property. The rooms are a bit dated, but very clean. The grounds are amazing.

Besides gps taking me down a one way narrow street, getting to hotel was easy. They have onsite secured parking. The hotel property is spacious and maintained well. They arranged a local tour guide which was nice, but cost extra and worth it. We ate at restaurant onsite for three meals good food and service. Definitely recommend!

The grounds are beautiful. Rooms are large and clean. Wi-fi in room only worked first day. Wi-Fi in restaurant worked every day. Excellent staff.

This place is beautiful! It is a sliver of paradise. The staff is excellent as well. Many of them spoke Spanish and English.

We got very disappointed with the hotel, I booked a room for my family a week early of their arrival but when they got there, the hotel already sold our room to another people and wanted to give us a room with no doors. Be careful when you book with this hotel.

Enjoyed the gardens and the pool and the general location.

Enjoyed the gardens and the pool and the general location.

Clean, comfortable, excellent customer service.

Reasturant was lacking proper service, breakfast cold, soup tasteless, diner was over cooked. Towels need to be replaced. Area around hotel is not that pleasant to go for walks. Stayed only two nights but was planning to stay longer.

The hotel is not far from the jetty. It is well laid out with beautiful gardens,swimmingpool,spa pool. The scenery to the lake and volcanos are great. The room was spacious and comfortable with balcon overlooking the garden and pool. Restaurant is great for breakfast and other meals service is great. They are all friendly and very helpful. Walking trought the garden is great with all the different trees and flowers. The vege/ herb garden for the restaurant. Walking to the end of the garden overlooking the lake and in the evening there us an open fire roaring,sitting around with a drink is very relaxing.

The hotel is not far from the jetty. It is well laid out with beautiful gardens,swimmingpool,spa pool. The scenery to the lake and volcanos are great. The room was spacious and comfortable with balcon overlooking the garden and pool.Restaurant is great for breakfast and other meals service is great. They are all friendly and very helpful. Walking trought the garden is great with all the different trees and flowers. The vege/ herb garden for the restaurant. Walking to the end of the garden overlooking the lake and in the evening there us an open fire roaring,sitting around with a drink is very relaxing.