Checkin was automated and it was easy

We are very happy this Hotel facility and service, If I will be back next time I will book this hotel again. Excellent Tania & Danny

NICE

Nice stay

Very nice

Room is really nice. Toilet and bass tub are in separate room.

It is 5 mins walk from Sannomiya station. Perfect location and worth the money.

No enough parking lot Need Park very far away Hotel

Checking in the hotel was no frail and fast. Room was clean and aircon was working very well!

Good location and room is clean and tidy. It is nearby the train station within 5 minutes walk. But the breakfast is less choice and there is no supply of drinking water and you can buy inside the hotel or family mart. Overall it is a newly hotel and value for money.

The property has a misrepresentation that the photos has a natural hot spring on property but it doesn’t has a pool or any hot spring. I’m bring my 3 years old and a 93 years old grandma, breakfast time is 6:30-9:30. My son sleep until 9 am, so i bring the breakfast to room and pick up my grandma breakfast because she can’t hear. We enjoyed it at room. First day, I give back the dishes to restaurant at 10 am, the lady was shocked. Second day I still bring the breakfast to room and then leave the dishes outside the door just like we did in cruise and other normal hotel. Then I got a note on my door saying “please have the breakfast in the restaurant, not in your room”. Third day, I try to wake up early and try to return the dishes to restaurant early, the lady signal the front desk, when I go out of the restaurant, the lobby staff stopped me saying I can’t bring the breakfast to room, I told him my son is still sleeping and my grandma can’t come down by herself. Because one of us has to be with my son, he said “No”. I really don’t like the service and misrepresentation of the photos. I was attracted to this remote location because of its hot spring photo. It is too far from the city and I could have get the similar price but better location and better service

good!

Great hotel that’s very centrally located in the heart of Kobe. Can walk to all the tourist spots. The train station is less than 5 mins away. Highly recommended.

Very spacious rooms with a bathtub and shower area, and side couch for resting. Convenient location with food and train stations within 5 mins walk. Responsive and helpful staff too

Staff were helpful. Allowed us to leave luggage before check in time and stored it again for a few days when we toured elsewhere before returning for another stay. Cleaners kept an eye on our room when we left the door chocked open for a day by mistake.

Close to good shopping and food.

Perfect location.

Good

Great location and so clean!

Extremely convenient and easy access to and from the train station by foot. Modern, clean hotel with very friendly staff. Great area with a lot to do.

Very convenient location and great price! The standard double room could be a little small with an extended stay +1 person.

Very convenient location and great price! The standard double room could be a little small with an extended stay +1 person.

We used kiosk to check it and out.It was super easy process.The room was clean and comfortable.

We used kiosk to check it and out. It was super easy process. The room was clean and comfortable.

Great hotel, very close to JR (sannomiya) station.I always choose Sotetsu fresa inn when it’s available in the area

Great hotel, very close to JR (sannomiya) station. I always choose Sotetsu fresa inn when it’s available in the area

Central Kobe. Less than 5 min walk from major train stations. New built 2019

Good place. Fair price

The attention in the front desk was exceptionally good. Room was not small as it is in Japanese hotels. Clean. Convenient location.

great location and good room size

Location is the best. Easy to go everywhere. Close to the teain and the bus stop.

The facilities were complete and the staff handled check-in\check-out very well. It made the stay quite enjoyable