Very good view,we could see the Fuji mountain from our room, if you like the Fuji mountain going here is great !

Beware: hotel charges each person ¥150 a night whether you use the onsen or not. And this was not stated in the information of the hotel. Had a rude shock when we check out. It was also not highlighted by the receptionist when we check in. Otherwise the hotel is not too bad. With a nice view of Mount Fuji if you got the right room.

Staff are warm and very helpful. Will definitely stay in this hotel again in future

The staffs are helpful, friendly and speak English well. The room is big and comfortable even for four adults. The ryokan includes 1 hot pool and 1 cold pool indoor, 2 hot pools out door. The view of mount Fuji from outdoor pool is fantastic! There is also a sauna room included. The breakfast is great! A downside is that the futon is old and clumpy. Not the fluffy one that I was looking forward to. Another downside is that the laundry room is in a corner of the carpark. Although the laundry service is free, the washing machine and dryers are old.

Nice hotel. Great view.

Good mount Fuji view from the room.

Hotel is a long way out of Gotemba, not really walking distance. Reception staff appear to have no knowledge of the surrounding area.

The staff were extremely welcoming and accommodating. They allowed us an early check-in and then a late check-out. The room was spotless. The meal in the restaurant was superb. I would definitely stay here again.

The food and the view were priceless!

This hotel is beautiful. It was almost unbelievable how nice it is for the price you pay. This was my partner’s and my first time in Japan and this was a wonderful place to spend a few days during our trip. We have nothing else to compare the onsen to since this was our first time at one, but it had breathtaking views and was relaxing and clean. If you are new to onsen like we are, the hotel makes it easy for newcomers with a helpful infographic that they hand out to you about public bath manners. We used the onsen twice a day because we loved it so much and will miss the it when we go back to the USA. The hotel staff were all very friendly and helpful. At first we did not think we could access the hotel by public transportation other than the hotel’s own shuttle bus, but if you use the navigation app Japan Travel, the local public bus’s routes which have two stops near the hotel will show up for some addition travel options into the city (for some reason Google Maps and Apple Maps did not have this bus’s routes show up for us). You can use a taxi to get to and from here of course, but it is much more expensive. Overall, it was a great experience and I would recommend it to anyone to stay at if you want a hotel with an onsen with a beautiful view.

The hotel rooms are so dirty, moldy and smelly. The reception Yoshi san was kind enough to let me change the room after first night but the second room was only slightly better. You can see attempts to cover the black mold on the wall with white paint. The dirty conditions caused my allergy to act up and i felt so sick for the following week of my holiday.

I was told that my room was upgraded for the view of Mt. Fuji. The room was large but as I booked Japanese room, so I must prepare beds myself. There was a charge for onsen per head even though I didn't use it. But it was not that much ~150 Yens per head though.

Anyway, Mt.Fuji that can be seen in front of you is beautiful!

Hotel location is excellent …. Facing directly to mount Fuji. Oncen also is superb, especially the outdoor one, where we can enjoy the fantastic view while taking a bath. Service also fantastic. The manager even take us to gotemba premium outlet by himself (thank you so much, really appreciate it)

Great location, quiet and awesome service!

Good view to Mt Fuji and short distance to Gotemba Premium Outlet.

Great hotel with amazing views of Mt. Fuji. Check in was quick and easy even with my limited Japanese. The onsen was one floor below and also gave a breathtaking view of the famous volcano. Parking was easy and under the hotel. Wasn’t crowded so plenty of spots available. There is a restaurant in the hotel but I didn’t try it. Room was larger than a business hotel but same ole hard bed - the Japanese standard. It’s also a bit of a drive to Gotemba proper, but you are staying for the views. Overall, great hotel and recommend.

Great hotel with amazing views of Mt. Fuji. Check in was quick and easy even with my limited Japanese. The onsen was one floor below and also gave a breathtaking view of the famous volcano. Parking was easy and under the hotel. Wasn’t crowded so plenty of spots available. There is a restaurant in the hotel but I didn’t try it. Room was larger than a business hotel but same ole hard bed - the Japanese standard. It’s also a bit of a drive to Gotemba proper, but you are staying for the views. Overall, great hotel and recommend.

You can have a whole view of the fuji mountain and gotemba in your room balcony and at the public onsen, thats wonderful.

Likes:- Good view of Fuji-san clearly, especially from the ofuro- The open ofuro felt very nice- CleanDislike:- The parking lot is a bit small considering the size of the hotel.- The relaxing room feels a bit abandoned.- The water server in the ofuro was left empty when I went there

Likes: - Good view of Fuji-san clearly, especially from the ofuro - The open ofuro felt very nice - Clean Dislike: - The parking lot is a bit small considering the size of the hotel. - The relaxing room feels a bit abandoned. - The water server in the ofuro was left empty when I went there

Spectacular fuji mountain views, excellent onsen

Spectacular fuji mountain views, excellent onsen

the architect of this hotel is amazing!!!

It is an amazing sight to look at as a building with amazing views of Mount Fuji and the surrounding Gotemba area. I think it’s more of a couples than family hotel that said the Tarami rooms are convenient for our 2 babies. The restaurant is nice but not entirely kids friendly. Location is excellent, 5 minutes drive from Gotemba outlet and other shops and restaurants plus fuji Speedway is only 20 minutes away. Finally good be an excellent offsite location for a company as it accommodates business meetings. Parking is solid and accessible

The room was just as we expected for a Japanese Style room, the Onsen was lovely (you pay a bath tax when you leave). We only stayed one night, the weather wasn't that great so we didn't get to see Mt Fuji, I'm sure the view would've been incredible if the weather was better. The public bus was close and you can get the bus from the train station. The hotel use to be called LaLa, some locals (taxi driver) didn't know the new name. Warning: There are no restaurants in the close vicinity, if you want to eat in the French Restaurant onsite you have to make a booking the day before! There are no other food options other than getting a taxi into town.

The room was just as we expected for a Japanese Style room, the Onsen was lovely (you pay a bath tax when you leave). We only stayed one night, the weather wasnt that great so we didnt get to see Mt Fuji, Im sure the view wouldve been incredible if the weather was better. The public bus was close and you can get the bus from the train station. The hotel use to be called LaLa, some locals (taxi driver) didnt know the new name.Warning: There are no restaurants in the close vicinity, if you want to eat in the French Restaurant onsite you have to make a booking the day before! There are no other food options other than getting a taxi into town.

This hotel actually provides 2 prices for different sights of room. Facing Fuji. Mountain side is more expensive, but from Hotels.com online, you can't see the option. You might want to bring some snacks before checking in if you don't have a car, cuz the hotel in on the hill, not in the city. (By the way, hotel staffs not speaking good English.)