I had the worst experience. I booked for 3 nights accommodation about 3 day’s before travel. As we approached the lodge on Jinja road we tried to call for finer detail directions. The phone number provided on the website did work. As a matter of fact that was the case since two days earlier when I tried to call the lodge website number. Eventually we got through to a person called Helen. She was most unhelpful. She also broke the terrible mews that although our booking had been confirmed by Expedia at least 2 days back the lodge was full and they had no accommodation for us. This was a shock because nobody had informed us all this time until we were only a few kms to arrive at the lodge. At the lodge although the reception desk was friendly they told us they couldn’t help because they never received our booking via Expedia. We demanded REFUND which we needed to get alternative accommodation but all efforts failed. Finally, when it was getting dark there at the lodge in the middle of the thick Mabira forest we decided to go and seek alternative accommodation in Kampala City, the capital of Uganda. In my professional career and as a tourist I have traveled to all the continents and stayed in numerous hotels but this was by far my worst experience. It was very frustrating & also involved security risks because we had to look for alternative accommodation in the middle of the night. We incurred additional costs in transportation that we had not planned,