Very good hotel. Friendly staff. Just needed the hot tub to be hotter.

My wife and I came and stayed for 2 nights. Hotel staff was able to get us a very early check in. Hotel is very clean and well kept by staff. Room was modern and beautiful, very impressed with cleaning staff. In room dining was amazing and Xylia spa was also a great experience for our trip. Pool is also very unique and hot tub is open early and provides a great relaxing experience. Overall I don’t have one negative thing to say about our stay. Every member of the staff was very nice, friendly and accommodating. Can’t wait to come back and visit!

Awesome suite with nice views. It is very high tech with electric shades and ease of controlling lights and temperatures

Nice big room, starting to look slightly dated but fairly luxurious, staff friendly & efficient.

I was not told that my room would be wheel chairs access room. I would have asked for another room. Shower had no door and cold draft. I thought I would get an upgrade to normal room or a room on a higher floor or a room with a tub with my Hotels.com status. Pool and hot tub closed for private function Sunday night. I went to use the tub Monday night and it was closed at 7pm! When I complained, it was told that it is possible to stay until 9, but I am not sure how that is possible. I have used the tub later on previous stays. Desk really to small and crowded to work on without removing the clutter. No place to plug in my laptop without unplugging a lamp. I have been to this hotel before with great upgrades and service and looked forward to the same. This time was a let down for sure. I like this hotel but this time was a bit of a bust.

Amazing views

Excellent staff services.

Spoke to front desk about a light in the room that wouldn’t turn off.

Great stay at this luxury hotel. Service was fantastic from front desk to maid service. Saksham at the front desk was more than accommodating. He even offered us a complimentary upgrade to a bigger room. Loved our stay, and would definitely book again!

The hotel is modern and clean. The staff are friendly and efficient. I appreciated the easy communication with the staff and the proximity to Robson Street. I would definitely stay here again.

For a thousand dollars a night you shouldn’t have to listen to a night club pounding to the 7th floor. The rest was great if I didn’t finally get to sleep at 3am I would almost recommend it

The cleanliness was exceptional. The staff went above and beyond to make myself and my wife very comfortable

My new favorite hotel in Vancouver. Outstanding and friendly service, beautiful room, free bike to explore Stanley Park. Overall an outstanding experience. I’ll be back

Key pad control for room functions such as lights and shades.

Wonderful location, great customer service. We enjoyed our stay.

Fantastic staff and location

Room itself was ok. There is no door for the shower, so you won’t have privacy while taking a shower. Lots of noise in the lobby from the bar that is connected to the hotel. Disappointed that my request for a late check was denied.

Great location and excellent staff. Concierge was extremely helpful for first time to Vancouver. Room was very clean and spacious.

Property was beautiful and clean great access to Vancouver shopping and restaurants. The concierge Andrew was amazing. Only comment is please replace the pancake pillows!

Beautiful hotel and impeccable service. We stayed in the two queen room which had a full living area with sofa and chairs. There were four of us including our two fully grown teenagers and there was more than enough room. The price was reasonable for that time of year in Vancouver.

Amazing and very comfortable stay and cooperative staff

The Hotel was very nice, staff was good, My first time there, so did not realize unloading was at back of building, so due to traffic we had to circle the area to get into the place.

Best service I’ve ever received in a hotel, the location was perfect, the rooms were quiet and beds were so comfortable.

Nice!!!

All the staff were very helpful and made us feel very welcome. Rooms and special perks were amazing will definitely stay here again

Although I was on a low floor which was not great there was a balcony so great air flow

Lobby over air conditioned. Staff were very good. Food very good and a good location

This property is outstanding in every way! Superb service from absolutely everyone from front desk to valet! Upgrade to balcony room was amazing! A superb experience from beginning to end! Beautiful property & great location! Highly recommend!!

What a gorgeous hotel! Great location and easy walking to dining and attractions. Our room was over the top! Staff was so friendly and welcoming. Delicious breakfast at Karma too! Highly recommend The Paradox

We have stayed in this hotel, many times. It never disappoints. Luxury clean located in the most central area!. I highly recommend this hotel to everyone.

Something is amiss. It apprars that they sold off the bars and restaurants and that is always a telltale sign of financial inststability. You simply cannot charge things to your room. Bring a glass of wine from the bar to your room, etc. Everytime I have seen that before, the hotel undergoes massive changes. Until that is settled, I would not stay there again. Also, went to breakfast. 8 people in restaurant. Told kitchen overwelmed please come back in 30 minutes. This is after we had been seated and waiting for 15 minutes. Just not great F and B service. Room was great though.

Beautiful hotel with great rooms and fabulous service. Hotel has a wonderful vibe and the food and drinks were excellent.