Excellent atmosphere since arrival 👌 Excellent Experience Services Was Amazing 👏

Felix my butler was absolutely amazing…he was on top of everything every day. Great person

Terrible food. Staff never able to assist you. At the buffet the water was always hot.

Everything

It was a nice hotel. I love that they had things for all families and adults. I did feel like it was a bit disorganized. Entertainment like surfing and minigolf- you have to walk to the end of the property to reserve and then go back to it. Bit of a long walk. Restaurants seemed understaffed, which is fine but after spending more money for a nice hotel you would expect for more staff to make sure guests needs are taken care of. We waited for 15 min before eventually going to get a drink on our own. Lastly, the food in some restaurants were just cold. Its ok but there is room for improvement for the price.

It was a very good experience! Except for all the walking and sometimes the food

The service at the resort was pretty bad. It was always loud. The food at the buffet was terrible. The resort claims to have reservation free dining but you had to make reservations at the restaurants. The food in the restaurants was better than the buffet. The sports bar was awful. The resort is too spread out. We definitely got our steps in just to get to the front of the resort where most of the restaurants and coffee shop were.

The only thing my family and I saw was the great performance of the personal concierge of Expedia, Yaribel Morla, who helped us a lot with different problems of the place and solved everything in the best way, and that made our stay happy. Thank you for having people like her in this hotel.

The staff is amazing. This was my second visit and I would do it again and again.

We had an enjoyable trip! However this was our 3rd time there and we could see the wear and tear on the hotel. This could totally be a 5 plus star resort as they have so much to offer and it’s beautiful but they need to pay better detail to cleaning and repairing on a regular basis. Our Butler Felix was amazing! The best we have ever had! Very eager to make our trip as enjoyable as possible!

I absolutely loved this property i was a little skeptical because we had years going to the same resort however wanted to try something different. My husband and I went with our 8 year old daughter and she absolutely loved it, it was very child friendly from the shows to the kids club. The staff at the kids club made sure she was engaged at all times. The restaurants were great just dont do buffet for dinner only for breakfast and lunch. Overall my family enjoyed this hotel.

I have stayed in two hotels during my vacation in Punta Cana, I loved the food at Royalton and the beach was amazing. Esteban went up and beyond to make my stay with my family even better!

The Royalton Bavaro was one of the best resorts we have been to. This is the first time we've been to Punta Cana, and the resort for sure made it a memorable visit. The most memorable part of our stay would have to be the staff. They were so helpful, kind, funny people who are always having fun with us. They would always remember our faces everytime we saw them and overall very great staff at this resort. The food was actually pretty good here. Some restaurants I highly recommend there is Zen Teppanyaki and Rio. Not only was the food itself good, but the experience itself was lots of fun and we enjoyed our dinner there. The resort itself was beautiful and all the rooms were super clean. There was a lot to do there such as three pools, the beach, casino and a sports bars, everything. Although it was mainly a family resort, there were still some things open to accomodate for adults. Everyday there is always something different happening, such as different shows, parties, entertainment, etc. If you book with Expedia, you get a personal concierge which was so cool. Our concierge was Yaribel, she was the sweetest, kindest and helpful person there. She booked all of our dinner reservations for us so that made our trip more hassle free. Overall, Yaribel was amazing and highly recommend her as your concierge.

The transportation is good we wait a lot of time for a ride

Staff is friendly and welcoming. The beach is beautiful. However, I kept getting bit by something in my room. Woke up in the morning with bites and itching.

Was amazing!

Great place to relax. All friendly staff. Patricia at the Diamond Club bar was wonderful. Fernando at the Diamond Club beach was the best. We recommend this place.

Property very outdated, pictures on website are not up to date. Staff extremely rude and unfriendly. Would never return to this property again.

Great relaxing place. Not much to do at night for adults but other than that it is very nice. Buffet is best to eat.

Horrible customer service

The staff customer service was top tier!! YARIBEL went ABOVE and beyond to make my birthday vacation special! She made sure that we were able to reserve spots in restaurants, ensured that housekeeping was on top of things, and was overall just a very kind and genuine person. She was a 10/10, and my experience at the Royalton Bavaro a trip to remember. I appreciate her service, and will be coming back in the future. I recommend this resort to all of my friends/family.

I have received the most outstanding service at the Royalton. We visited this hotel on the past. This year we deceived to bring my daughter to celebrate her 18th birthday. What a treat she and I was in for. Our concierge Estalin was the best. From decorating the room , getting my daughter a nice birthday cake to everyday we was there he made sure it was full of surprises. Please ask for him when visiting you will not be disappointed.

Beautiful property, very VERY poor customer service

I like the hotel in general, how big it is but not empty...the service and options to eat were also good. The lazy river is the best part. The only two sugestions i have is to have catchy music playing around diff areas in the hotel at all times, it would make it feel alive. It was very quiet for me specially at night time when waiting for the shows to start, everyone needs to feel like is a party going on. Also the shows could be better. But overall is a great hotel to stay.

Royalton Bavaro Resort was great. This was my 2nd time staying at this resort. Our concierge, Yaribel, made it better. She made all of our dinner reservations and checked in on us daily to ensure all of our needs were met.

Yaribel(expidea guest representative) was very pleasant & helpful she made sure we had an amazing time at the hotel

We did have a few hiccups during our stay but thankfully Wilson and Yaribel our Expedia concierge stepped in to take good care of us. There was a bad odor in the room. The toilet leaked. The shower leaked. The room felt very damp. We couldn’t use the chaise lounge on the 1st night because it was broken. Thankfully, our Expedia concierge took care of us with all of these concerns. The two of them get gets 5/5 stars from us!

Yaribel was amazing!!! I stayed here back in May and had a terrible experience! They promised me an upgrade to a swim up room if I came back. Well, I came back in July and that request wasn’t honored because the employee was no longer there. I could have been angry, but I wasn’t. It is because of Yaribel that I had a great stay and turned my negative perception around. Thank you Yaribel! You are the best!

Excellent service . Charleny from entertainment was amazing.

They need better communication with guests but I really liked staying at this hotel, if you need a butler look for Wilson! He’s the best

Everything was awesome . We do not have any issues or problems. The resort is excellent and we can’t wait to come back. The entrainment on the beach with Francis & his team was lots of fun. All the food at the buffets delicious. Wilson was very nice giving us tremendous hospitality and always asking us if we need anything to make our stay better.

Beautiful hotel! Beautiful rooms!💖