There is big disconnect between this hotel and the call center. I booked a stay on Saturday and I called in to extend to the Friday before because my flight came in early. I discussed with the worker I was coming in Friday and set up my reservation to be Friday and Saturday. I get into town the front desk worker said my reservation was for Thursday and they didn’t have anything in the system for Friday but my Saturday reservation was still there. So I was charged for that Thursday that i didn’t stay there and they couldn’t refund that transaction. So I had to pay a higher rate for Friday instead of the one that was offered too me. And then Saturday comes around and they call me saying I was supposed to check out, then upgrade my room on Saturday. So now I’m lost because I already paid for Saturday but they are saying I have to pay for that day as well. Both workers were rude and only cared about getting more money. They wanted me to pay more but unable to refund me the payment I made. I paid a total of 300 dollars for a 2 day stay that should have been around 180. I’m not sure whose managing or running this place but is very unprofessional and a rude staff. I WILL NEVER GO HERE AGAIN!

Had a king bed in the accessibility room. Room was nice, however bed really needs to be replaced.

Staff were very friendly and helpful

The loud thumping in the parking lot till midnight no respect then husband had to take me to hospital to get to surgery on time and had to leave to come back to check out very inconvenient

The staff was very nice, it was recently renovated with new mattress new air-conditioning new TV bathroom was clean and updated as well.

Very...very clean and updated ! The only complaint we had was the bathroom was really tiny and the toilet was very low to the ground.

Very clean and efficient hotel off the thruway

Clean and a good price

We’ve stayed here several times. An older red roof in with nice clean, fresh smelling rooms. The price can’t be beat. Can’t get more convenient to I90.

I was disappointed when returning to this property this past August 2024. My parents and I had stayed at this property many times when I attended university in the area and we always had great things to say about it. Unfortunately, during this trip, we were not impressed. I tried calling this property several times before checking in and the staff did not answer their phone. They also did not answer when calling from the room. I I had to go to the front desk to request an extra blanket and waited over 30 minutes for it to arrive. It never came. Also had a number of noisy guests yelling in the hallway at night on the second floor. Rooms were clean and adequate for our one night stay but we will not be returning to this property again.

For the thrifty minded and was a good night sleep for passing through.

The room was very small. No room for a chair to sit except the desk chair. 2 people were very crowded and the bathroom was ridiculously small. The room was clean and staff were friendly. Mattress and pillows need replaced.No breakfast, but there was coffee in the office which wasnt the best. There is a McDonalds close by.

It was family oriented and the owner was so very thoughtful to their quests.

It was good need more parking. I stay at red roofs because I can take my dog without any hassle.

I originally booked a 2 night stay but after failing to get any sleep the first night because you can hear everything in that hotel at night (dogs barking, people coming and going, some lady getting railed). I decided to check out early to find a quieter hotel somewhere else. I asked for a refund for the second night, but the staff “couldn’t reach a manager”. So I paid double price for the worst stay I’ve ever had. I’ll give them the benefit of the doubt and assume it’s some sort of escort blow and go haven with that amount of nightly foot traffic and I was mistaken to assume it was a place a traveler could get some rest.

Very unpleasant and disappointing.

Everything was great and I def will come back!

The room was clean but a bit dated. The bed was ok on comfort. No elevator, so luggage on the stairs is a pain. As expected for the price. Its ok for a one night stay.

The room was OK needing a bit of work. We were awaken at 4:45am by a bunch of drunk people next to our room. They continued their partying for a couple hours then left. Was not an enjoyable stay.

Room was very noisy. Bath tub has a stain in it, made it look dirty and bathroom vent was very loud.

It was very convenient to be close to the highway, although noisy. The rooms were well kept and the beds were comfortable.

We were there for a week with no maid service. Bathroom had a tub, toilet and about 2 square feet of standing room . Very tiny.

If you bring a dog, don’t let it bark. We were told that we could not let our dog bark. It’s a dog, they bark!

This property was not what we expected for the price. Will most likely not return.

Clean, quiet, comfortable. No night auditor.

Everything was clean!

Very nice room comfortable

Clean quit and comfy

The toilet bowl water supply would not turn off - needs repair.

Comfy bed, but pillows Hard!

The first room smelt like smoke, my husband thinks weed. But the lady at the desk was willing to give us a new room. The room was nice though. A nice layout with a desk for studing. Hotel wasn't in the nicest location.There was a McDonalds in walking distance so that made a nice place to grab supper.

property would not send back DL I left at front desk unless I send out pre-paid envelope. I was driving across country and it would be a week before I would arrive home. I needed my DL ASAP so I just went to DMV. So now the hotel kept my DL