Awful hotel. Black mould underneath the window ledge. Room was so hot and the ac didnt work. Staff were lovely and got us a fan. Pillows uncomfortable, Ibis or Mercure or whoever actually runs this hotel should be embarrassed. Never again.

The whole experience was great and i will be making bookings in the future, the room looked nice and the best was very comfortable. 10/10.

This hotel was actually a positive surprise. The reception, interior and rooms where nice and perfectely done. Good bathroom and a decent bed. However the Wifi in the room didn’t work at all, only during short periods of time. In the dining area and reception the Wifi was great. Should be just as good in the rooms considering it’s 2024. The TV was also a disapointment. No HD-channels at all and no possibility to cast or stream from your phone. Felt like the tech was from 2010 in an otherwise nice and fresh hotel.

There were 6x of us staying at the Ibis, with one lad in a wheelchair, and it was his first stay at the hotel; he told me it was perfect for his needs...and his young son! The other 4x of us had all stayed before, and really like the upgrades/redesign throughout, particularly the reception/ lobby area....gives the hotel a much more 'friendly/ homely vibe!

Easy check-in on arrival, staff very polite, friendly and very helpful. The hotel has been recently renovated (ongoing), very neat and modern, had everything we needed. Even an ironing station down the hall. Beds were very comfortable, charging plugs right beside each bed (twin room). The bar was open 24 hours, also served snacks and a variety of food, sandwiches, pizza, muffins and pastries. Good location, very close to public transportation, one tube station a few minutes away, another about a 10 minute walk away. Restaurants and shops a short walk up Lillie Road. A few cafés within very close proximity, a few minutes walk. A short 15 minute taxi ride to Victoria Station, very convenient to get to where you need to go, such as Gatwick Express train to the airport. I would recommend this hotel for a London stay if you don`t mind walking or using public transportation.

Hotel is convenient, only 3-5min walk away from West Brompton station, 15min walk from Earl's Court station if faster train connection is needed. There are a variety of restaurants and shops nearby, from local cafe and pub, to supermarket, fastfood and drugstore. Hotel is clean overall, although it is under renovation during our stay. Fortunately we are situated on the side of the building with minimal noise, and our room is recently renovated. Windows can be opened which is a plus. Strangely there is no ventilation in the bathroom, so the room feels damped especially after shower. Breakfast is a bit pricy but with very good selection. Discount is given if you purchase breakfast the day before, and can be done one day at a time, which is nice. Staff are friendly and helpful.

Nice location for tourists in London, especially arriving from the west. Wifi was spotty, but overall a decent enough place to stay.

Very loud noise from room above, sounded like building works going on until late in the evening

It was close to the subway station. The renovations were quite noisy until about 5:00 PM

I was disturbed by work men at 8:00am banging and sawing. When I told reception he told me I couldn’t have been as they don’t start work until 9:00am. No lie in for me.

Very relaxed front desk not great big desk like other hotels, busses stop just outside. Not sure what’s around as went different places. No toilets on ground floor after a long bus ride it was an issue for me. It was cleaned everyday, staff in restaurant were welcoming and friendly.

Recently refurbished. Very comfortable, nice rooms, lobby, bar. Staff were great. Right next to West Brompton tube. Good value.

Hotel is located underneath a busy plane traffic, and not far from a stadium. Though if the windows were closed it wouldn't have been so bad, but due to their silly excuse of having to control the AC air-condition centrally and only for rooms that are on sunny side, the room temperature was always 24+ C when windows were closed and outdoor temperature was 21+ C. To me, if a hotel indicates that rooms have an AC, I expect that it is possible to adjust the temperature to your comfort, but this hotel missuses the label as false advertisement. They were only able to provide a fan, but it didn't do much good. I suspect they simply want to save money by not having to use an AC and force guests to open windows. You will hereby hear the loud planes even with earplugs. So come here only during winter. Only positive side, is the place provides a decent breakfast, with a lot of plant-based options and close to the underground station. Rooms were always tidy and clean without any problems.

Bedre enn forventet. Mye for pengene

Amazing hotel! Super clean and everyone was so friendly would stay here again

I’ve stayed at Ibis many times when in London. The hotel has had a full makeover & looks wonderful

The staff were great and the location was very convenient for visiting the museums and other key destinations. The room was perfect for our needs and nice and newly refurbished, still some works going on but it didn't disrupt our stay as we were out all day. Breakfast was good, would stay again.

Very clean and modern property, very quiet property even though they is renovations, staff very polite, breakfast plenty, bar food and drink very nice.

Stayed over whilst watching Soccer Aid and the hotel was lovely and modern, clean and in a great location to Stamford Bridge

Booked here as we went to a concert at Wembley. Easy to get to and very close to the underground. Staff were very friendly and checking in was extremely efficient. Room was clean and exactly as described.

Too many roadworks

Hotel room was good, comfortable and clean

The hotel was the best price for being nearest to the Chelsea football stadium. The hotell is under renovation but at no time did it impact our stay. A big added bonus being the car park under the hotel which was very reasonable for London at £20 for 24 hour stay. Staff are extremely helpful, polite, friendly, knowledgeable about the area and just lovely The twin room we had was spacious. The beds were comfortable, great size tv. The only downside unfortunately was the so called air conditioning that was set at 25°and could not be altered. It was of no use whatsoever It was 30° outside and with it being London always feels a couple of degrees hotter. The windows only opened wide enough to put your hand out, it was just so hot in the room. Other than that i would highly recommend staying there. I will definitely stay there again. I would have scored 5 stars if the air con hadn't been rubbish

Disappointed been here many times before but was not up to standard this time,

Wish they had more late night food options

Excellent hotel. Stayed 2 nights.The rooms were recently refurbished, dining area and lobby also appear recently refurbished so there is "new look and feel" about this hotel. Everything was clean, including shower/bathroom. Breakfast was nice, plenty of buffet options ranging from continental, fresh fruit and usual fry ups. Coffee machine had fresh coffee beans with options of the usuals ie latte, mocha, hot chocolate, hot milk.... something for everyone. Rooms were minimalist and a little on small side but not box rooms either. For a 2 night stay it was probably just right. Bedding was clean, fluffy pillows and firm mattress. There is some ongoing building work but didnt hear any loud noises. Location is only couple of mins walk to Tube. Staff were helpful at check in and allowed us to store luggage as we arrived very early and there were no rooms available for early check-in. Would stay again

Loved the commitment to the planet - they used wooden card keys instead of plastic, encouraged customers to take advantage of the “skipping cleaning service” to reduce resource consumption, had bulk refill soap dispensers instead of single use bottles, and used wooden door signs and compostable waste bags. Staff was very kind and held our bags after check out until we had to go to the airport. Clean hotel and convenient location. The air conditioning didn’t seem to work of any of the six rooms we booked; that was the only issue. Enjoyed our stay!

My only criticism is for the restaurant. They seriously need to cater for Gluten Free

A pleasant enough stay. I was visiting with my daughter for 5 nights. Rooms very clean and comfortable beds, and for once an air conditioning system I could understand and actually worked! Staff are very nice and checking and out very efficient. The rooms could do with a fridge, especially as we we're staying for so many days. Also the twin room we were in was pretty small for price £200 per night room only), but - this is London... The cafe downstairs in reception very handy as neither of us are big breakfast eaters, so useful just to get a coffee without having to go out up the road to a nearby cafe. The bar on 1st floor very nice and comfortable. It's a 10 minute walk from Earl's Court tube so very convenient and nearby Turkish restaurant excellent.Area is pretty safe and quiet. It is on main route to a hospital, so emergency vehicles going by very frequently; however the windows are soundproofed so at night it is ok. There was quite a a lot of noise from slamming doors and room above but again, this is a hotel. I would stay again if I could get a better price.

The air conditioner didn’t work, no phone in the room to call for service request

Ideal Place for a Short stay

Very convenient location to the underground, and lots of interesting places within walking distance.