Unfortunately our "city view" was not at all that, we could see the roof & some other parts of the building, nothing attractive to look at whatsoever. The Hair Dryer didn't work, it died after 30s. The coffee maker didn't work. The ice maker didn't work. We were not given a fully stocked room - no hand soap!?. And the food was expensive & grossly overrated, it was cold & not enjoyable unfortunately. Overall the staff was lovely, but the room /hotel lacked service levels we had previous stays & expected this stay to be even better given that we travelled without pets for once (we always assumed we got crummy rooms due to being in a "pet room"...) overall our stay was disappointing given we paid for a "city view" room in a hotel that seems to pride itself on being better than economy yet lacked basic items/amenities (that it should have had).

I’ve stayed here for years. On my recent stay I found the hotel rooms really needing a spruce up. Carpets and furnishings were dirty, broken fixtures and taps. It was a bit gritty -needs uber cleaning. The towels and sheets were bare and needing to be updated. It’s time for a room refresh.

I needed to stay near the Alberta Legislature. Chose Matrix. Upset that they tried a $35 Impark parking upcharge that is a spurious, excessive charge as the parking lot is huge and empty.

Awesome

The staff were amazing and the bed was very comfortable. Great location.

I didnt feel comfortable arriving on a Saturday night. Too busy, lots of people outside around entrance. Otherwisecthe hitel was fine.

Unfortunately the room assignment was poor, next to the staff cleaning room. The hotel is very noisy.

Excellent check-in and service. Noon check-out is a benefit.