Definitely not a 4 star hotel, more like a 2 star - don't get fooled. Only positive are the nice and friendly staff when they're actually interacting with you and the location - nice near a tube.

comfortable and enjoyable

We were staying on the 4th Floor, the lift goes 2 floors up and then you walk the last 2. The room was lovely, but the TV did not work and the shower was just a dribble. For the location, the price was good and if the TV and shower worked it would have been 5 stars

We love this charmful slightly older buildings, they may not be all smooth metal and glass and may have shaky internet. But the staff was great, very friendly and helpful and the building itself a beautiful old lady. Also - great communications, with subway and bus stops on the corner.

We have stayed at the hotel quite a few times over the past 25 years. Although we enjoyed our stay I would say that the hotel is a little tired and needs some attention to the decor in the rooms. As well the plumbing needs som work as the flow of water was lacking. The internet was also very slow even with a booster in our room. Having said that we will likely stay there again.

I felt that poor service from staff. The shower was poorly running. Staff was not real helpful that had to walk up large suitcase on four floor as the lift on stops on the second floor.

I got what I'd expect from a 'boutique' style hotel at roughly the same price as a travel lodge - a beautiful old building, a big comfy room (sofa, arm chair, balcony and beds), but it's clearly not got the level of investment required to look modern and spotless in a Victorian building. I definitely didn't experience any of the horror stories some of the reviews talk about - the beds were soft, the bedding and towels clean, the air con worked, the lift worked, and there's a safe in the room if I were concerned for security (not that I was given any reason to be). I think it might be a victim of overselling itself - the breakfast was a simple self serve buffet with only 1 hot option (hard boiled eggs), and describing it as 4-star boutique may counjour images of spas and gourmet food. If you want a base to stay at with a lot more character than a chain hotel, for a similar price, in a good location you shouldn't go wrong. If you want somewhere to spend your days in luxury you'll need to spend more, if you want spotlessness at the price you'll need a chain with rooms designed to be maintained with minimal work.

While they have updated some rooms, the room we were given was dank & smelly. The staff had a very laissez faire approach to customer service.