The friendly atmosphere, the friendliness of staff. The staff were very accommodating to us. Very comfortable. Hotel had everything we needed. Very close to all dining and shopping. Nice area. Breakfast was very good and a lot to choose from. Didn’t like refrigerator no freezer! But good size.

This hotel was filthy. We stayed for two nights and had I been able to get a refund I would have left immediately after getting to our room. The showers don’t have fans so there is no proper ventilation. The ceiling was full of mold which had obviously been painted over many times. Everything just felt dirty. I’m not one to walk around with shoes at home, but I felt like I needed to keep something on my feet at all times based on how dirty everything felt. The pool deck was full of hair everywhere. It was also freezing cold. My son spent 5 minutes in there and immediately wanted to leave which was a bummer because he looked forward to swimming before bed all day. The jacuzzi’s heater was broken so it was barely luke warm which didn’t matter much because after seeing the rest of the pool we refused to get in in fear it was also very uncleanly. The beds were decently comfortable, but pillows were paper thin. The location was good everything was a 10-15 minutes drive. The restaurants around were good. Our favorite was Sal Victor’s. The staff was very nice and extremely helpful. However, this alone would not entice me to return.

Kinda shabby, but acceptable. (Except for the desk clerk you yelled at me because the luggage rack I was using bumped into the elevator door surround)

Not a 3-star hotel as listed

The evening front desk lady was not courtesy to me .

Ok

This hotel is very close to Colonial Williamsburg and was very with very friendly staff.

The hotel is in a great location. It is very dated and run down. They are supposed to be remodeling but we did not see evidence of that. The young lady at the desk couldn’t have been nicer or more helpful. She was delightful.

Barbara at the front desk was very helpful and friendly. Would stay there again. The breakfast was good also.

This hotel was fine but a little tired. The carpet on the third floor was extremely worn and musty but to be fair, I was told the contractors kept changing the dates to install the new floor coverings. My room key continuously self deactivated and that was kind of annoying. However the staff was super friendly and patient as I made multiple trips to have my key reactivated. The bathroom sink was missing the stopper so I lost an earring back down the drain. Not critical but still a nuisance. The area was busy and surrounded by numerous other hotel chains. I might not chose this hotel again if I find myself in the area. It would be a hard “no” if the people weren’t so nice.

The bed was very comfortable. The breakfast was yummy. I also like that the hotel is so close to the all the fun stuff. Would definitely recommend.

The staff is super nice, breakfast is included, and they have a jacuzzi and pool, which are open until midnight.

No lights in parking lot, unpleasant smell in hallway, dirty carpet and needs upgrade. Staff was pleasant!

The property had a water leak and some of the rooms smelled really bad of stale water. If the property is aware of it, those rooms should not have been rented.

Great stay

Buckets catching rain water in hallways. Dirty carpet in rooms. Blood on the bottom of pullout couch mattress. Stay at your own risk

The hotel is in need of updates. Very tired and worn looking. Rear parking lot dark and unlit. However,Staff very helpful and pleasant. Hallway had bucket for leaks and carpet stained with bleach marks. Musty and smelly in hallway. Handicap lift for pool looks like it doesn't work- rusted and old. Liked that the pool was open til midnight. Breakfast was average.

We checked in, went to our room, walked in and saw filth all over the vents, mold in the shower, vent covers hanging off the wall, light bulbs missing, dirty bad paint. Breakfast meat was undercooked, food supply was always empty, had to find employees to restock.

Mattress were not comfortable. The pool was cold. Mold on ceiling in room. Should have been better for the price.

We enjoyed our stay

The check in/out process was fast and staff was friendly. The room was as expected & clean. Hallway carpets were a little dated, if anyone cares about those things. Breakfast was typical- there were (make your own) waffles, fruit, juices, eggs, danish, toast etc. I like that there was good turkey sausage links. The indoor pool was a good size- 5 feet & clean. The only negative I have is that the hot tub wasn’t really hot and it was not fully clean. It could be because we went first thing in the morning but it wasn’t a big deal to us. A good location, close to restaurants, Busch Gardens, Outlets and historic sites. Overall, we would stay there again.

Staff were very helpful and friendly. Outside could use some work.

The best part about coming to this property was the day we left!!!! This should be a 1/3 star hotel

Smells and the restroom was dirty

Even though the hotel wasn’t brand new, it was clean. We appreciated that!

The entire experience with the Expedia reservation with Country Inn & Suite in Busch Gardens Williamsburg was a nightmare. First off, the staff at the Inn canceled my reservation without confirming with me and assumed that another person with a similar name was a duplicate reservation even though we everyone has unique confirmation numbers, credit card info, and billing addresses. Even upon the employee (night shift) fixing the reservation issue, we arrived to deplorable conditions in the room. The smell of mildew/mold blasts you in the face as soon as you open the door, dead flies around the AC unit, and the floor was sticky and damp. I ended up canceling the reservation since the placed did not have any other rooms available. I will never stay here or recommend this place.

Could hear the people upstairs all night, bathroom was outdated and noisy, first floor could smell the chlorine from the pool in the room

Property needs to be fully remodeled. Worst property I have ever stayed at period!!

Staff was nice and friendly. Room was dirty and smelled. Needs renovated big time. Pool was not very nice. No place to rinse and change. No dryer for swimming wear. I don't usually do this but had a bad experience.

Hot tub not hot but working

Nice person who checked us in. 1st room someone smoked in it so they switched us to another room. Indoor pool and hot tub was clean and they had a company the next morning there testing the water. Simple hotel, pillows are small Good location. No charging station. There should be a few EV chargers at every hotel in Williamsburg.

It was quiet and clean