A short break

Fantastic location, great staff, excellent breakfast, highly recommended. Exceptional value. A great base from which to explore Chester.

Very busy road outside, walls were too thin as could hear next room snoring. Would ask for a room away from main road. Breakfast is good, parking costs £10 per night. Good location to city centre.

Great hotel in a very good location for Chester city centre. We got a great deal through Hotels.com. Parking is not free anymore £10 a night paid to the Racecourse. Very helpful staff and very nice breakfast.

Check in was disappointing. The receptionist was lovely however my booking wasn’t showing from Hotels.com. She sorted it for us but not a smooth check in. Rest of stay was fine

The room was ok. In need of a bit of a makeover. Carpet stained in places. Toilet seat seemed to small for toilet and moved when you sat on it. Shower was good. Breakfast available and lots of choice. Staff very friendly and helpful.

Everything I needed on a two night stay for business trip

Great for an overnight stay - room clean if a little tired. Convenient location 10 mins walk from town, lovely breakfast. Secure parking. Amazing value with Tesco vouchers!

A city hotel conveniently located for easy access to the Center. Reasonable pricing and very good value for money

There was a frequent knocking sound, which I think was something to do with the tank that fed the plumbing system, linked to people flushing the toilet I think, seemed go quieter when I shut the bathroom door. The was exceptionally clean and in very good condition. Some biscuits with the brewing up stuff would have been nice.

Stay overall was excellent.All staff very friendly and helpfull. Complimentary tea and coffee in lounge was a nice touch. Only downsize thought the bar prices a bit high ie pint of average beer 6 pound.

This was my 2nd stay at this hotel. The location is very good. Staff extremely friendly. Good parking though they’ve just introduced a parking charge of £10 per night. Good breakfast included in the stay as well as hot drinks available all day. I’d definitely stay here again.

Hotel is within easy walking distance of most things in the city. Road noise overnight is quite bad - probably best to ask for a room facing racecourse rather than the road.

Ok

Parking was said to be included, but wasn't. Had to go to the hotel from the car park security to try and sort it out, only to find out my booking hadn't actually got to the hotel itself. After a 30 minute wait, I was offered an apology as the booking had been "stuck in the system". I asked about parking and was told it wasn't included and that I had to pay £10 per night! Eventually, the staff agreed to offer me that FOC as a gesture of goodwill due to the booking fiasco. I then had to go back to the parking security box and explain all this.

Good value hotel and helpful staff.

We really enjoyed our stay at this hotel. Ideal position for walking into Chester, didn't need to use the car at all. The staff were all very friendly and very helpful and breakfast very good and plentiful,

Very convenient for town centre and all other sightseeing experieces. Situated right on Race Course. Staff were all very helpful. Breakfast was good. We were in room 310 which was roadside and we found it quite noisy so we had to keep the window closed which made the room very hot which didnt make for a good nights sleep but on the whole ticked the box for our visit. Beware that the Hotel car park costs you £10.

The hotel was beautifully clean and comfortable with a very nice breakfast buffet. But what really stood out was the staff who were so very cheerful, welcoming and helpful that it really was a highlight of our trip's accommodations. Lucy is a gem!

Clean room and helpful staff

The hotel has now introduced a £10 parking fee taht they didn't use to have.

Staff were friendly & helpful. Room needs updating but was clean. Breakfast was good & lots of options. But … there was a lot of noise all through the night, sounded like maybe lift cables banging, the bed was small and was very uncomfortable & the pillow especially so. Slept really badly both nights. Note that parking is £10 per night, not included as was shown in the details.

Great location and very close to the city walls. Staff very helpful and breakfast very good. Would recommend.

Hotel stay very good. Very clean, room could of had air con but it did have a manual fan. Reception staff very professional. Breakfast bar could of been more spacious and organised.

Amazing location just a 5 minute walk into chester. Nice clean rooms with plenty of free tea and coffee in rooms. Great breakfast! Staff extra friendly especially David and Angela. Highly recommend

Excellent hotel and great location.

Typical chain hotel in convenient location Modern presentation with adequate breakfast Quite good value for money

What a lovely stay we had at the holiday inn express Chester apart from one evening where I had to go down to the front desk at 1.15 am to report very noisy people in the next room which woke us up but this resolved in 5 minutes but unfortunately couldn’t get back to sleep again Now the good points breakfast was lovely eat as much as you can But the best thing at the hotel is the staff all amazing and very helpful I’d like to mention David who is a credit to this hotel who couldn’t do enough for you and also to Angela the duty manager always with a smile on her face and willing to help the other staff all in all well done to you all and we will return next year best wishes James Hartwig

Stayed in a room overlooking the Racecourse which was a nice view, could also see the trains going by, thought they might be noisy but didnt get woke up by them. One thing we didnt like was the adjoining room doors as you could hear the people in the next room when checking in, luckily we didnt hear them at night which was good. Staff in the hotel were helpful & friendly.

Excellently position, convenient for all purposes ie racing, city exploration with many Excellent restaurants. The Holiday Inn Express is very comfortable together with an excellent Breakfast, together with the staff who will go the extra mile to ensure your stay is memorable

Stayed in Hotel at least 6 times, now charged £10.00 for parking which was hidden in the small print, kept awake by adjoining room occupants until 3.00am, hotel security did their best to deal with noisy guests but ruined our nights stay, not sure we will return

Really enjoyed our stay here. Situated perfectly for Chester with just a 5 mins short walk into the Center. Room had everything you need. Good breakfast too. Will stay again.