The property was perfectly located for parking in a local car park and also close to my meeting location. There were numerous places to eat and my room was clean, tidy, equipped with a spotless en-suite, a comfy bed and air conditioning. Everything I needed for my stay. I did ask for a quiet room as I needed to work prior to my meeting. I was allocated a room in one of the houses around the corner facing a side road rather than overlooking Paddington station rail tracks and coach station. (Both within two minutes walk if you need somewhere to stay before or after your travels ). I was welcomed by the reception staff member and walked to my room around the corner. He was friendly and helpful in directions to my meeting location. He also recommended a local pub for my evening meal and it didn’t disappoint. The next morning I had a continental breakfast in the small but clean reception area. I prepaid for this and it was value for what I had paid. The staff member in the morning was also friendly and explained what was available to eat. Overall, it was a good stay and fulfilled my needs. I would stay here again but would ask for a quiet room again as I am a light sleeper.

Enjoyable stay in this modern hotel close to Victoria Coach, Rail & Tube stations. Room was clean, large bathroom had everything you need, king size bed was very comfortable. Manager & staff were welcoming and helped take our luggage to our room. Complementary coffee whilst our room was prepared was very welcome. Recommended.

Conveniently located near Victoria Station/Victoria Bus Station. Nice room. Helpful staff.

Stairs, stairs and more stairs, the hotel is spread across separate buildings. Very small room below street level, well-appointed with an excellent bathroom but subject to noise from above and vibrations from the trains at Victoria Station.

Narrow staircase to floors in the part we were in

This is a great hotel conveniently located close to the Victoria transportation hubs- close to bus, train, tube. Walkable to restaurants. The hotel room is spacious, clean, quiet. Facilities are updated and fresh. The staff did a great job on house keeping. A note on breakfast, it comes in a box drop by the room door at 7 am . Fairly decent selections.

We have traveled many places internationally and always have good impressions of the Best Western hotel. But this time in London, we were very disappointed for the Best Western Buckingham Palace Road Hotel, where we stayed two nights. Hotel room was booked for a couple, but the room size is small with a double bed, one chair, bath room no towel bar, vanity is long narrow size, hard to wash face & hands. Room price includes free breakfast, but we received two breakfast boxes leave outside the door. Also, no convenient small refrigerator in the room. The hotel location is next to the railroad track , so we can hear trains running noise all the time. I will not recommend any guests to come here in London.

My sat nav and feet took me to a doorway with the name of the hotel and brand above the door. Door was locked and call button didn't work. Just arrived after a long journey. Eventually I called reception and reception is round the corner (that is the hotel address but after a 4 hour journey and seeing name of hotel its an easy mistake to make). On getting to reception I did point out all the need to do is put a small sign on the other door with a sign to 'reception'. Welcome was functional and not friendly at all. An amercian women was shouted at for taking a banana which was meant for breakfast. Hotel is right next to railway so yes it is noisy but I'm a heavy sleeper so didnt affect my sleep. Room was ok batheroom ultra modern and shiny. Morning and the breakfast box (I thought I had to go back to reception for breakfast) so dropped off at the room was ok and had lots of things in. Only issue is cornflakes in a cup isnt the most practical thing! Not sure if the lady got her banana in the end?!

The staff is always very helpful and kind. They always take great care of me and that is why I always stay there when in London.

The location was ideal to Buckingham Palace and Westminister Abbey and Victoria train and coach station. Rooms were small, but clean and with a renovated bathroom. Staff was very helpful.

Functional room in excellent condition. Just stayed one night for an event in Hyde Park. Good value and would stay again

This character rich property is in a fantastic location. The staff helped make my first trip to London and the UK a better experience. They went above to help us with our time there.

The staff at this hotel is outstanding. They went out of their way to make sure we had all our needs met. This hotel was great because we took tours from the Victoria Coach station. We walked to the dining options across from the coach station and it was great. This is not a fancy hotel, this is a hotel where all you need is a bed and a quiet place to sleep. The area is a neighborhood and you are not near the nightlife or the noise of the city. You get the same breakfast every day which is a muffin and juices and bread. But honestly, it was enough and we had snacks for our bus trips throughout the day if needed. One day we went for a full English breakfast.

Great stay. The staff was incredibly nice and helped us by getting us a cot and booking us a taxi for the airport the next day.

The Hotel Staff Outstanding - Mr. Hussein is the person everyone should talk to when in London. Top notch and great personality extremely knowledgeable and friendly. Hotel is perfect location close to Victoria Train/Subway/Tour Bus. But far enough away from groups/noise and safe. Excellent 24 desk service and free coffee/hot chocolate/small snacks. Rooms are very functional and clean. Coffee/Tea/Kettle/hair dyer included. Negative: Breakfast area not available - but excellent breakfast box available. Overall: Excellent Rating

Great helpful reception. Continental breakfast box was a good start to the day. Very good bathroom Small but lovely room.

The hotel was very good close to Victoria station 10 minutes walk. Lots of restaurants on Wilton Road. On the tube use contactless on card cheaper than buying a ticket.

Convenient location, easy to get around

Will I stay again ? Nope !! Reason ? I don’t think family friendly hotel for pleasure trips. For short period and business yes.

perfect reservation staff, great asset to the hotel.

A lovely clean room with good shower. A perfect stay although constsnt noise of trains outside our window. Perfect location for us as we had to be at Victoria Station by 0730hrs. The chap on reception was most helpful.

Odd building layout

Conveniently located near Victoria Station and the tour bus station. Very helpful staff.

It had a lovely large, modern bathroom;it was located close to bus and train terminals as well as tourist attractions; it had air coditioning, but the ac unit was very noisy. It was next to the train track and we could hear the trains going by.

room was small, but clean. Staff very helpful. I had to climb 2 flights with a cane, needed to know there wasn't a lift so could have requested a ground floor.

Excellent location. Very very clean

great location next to bus coach station victoria

This hotel is situated in an excellent location. It is walkable to Buckingham Palace and very close to the underground and coach stations. With that being said, you will hear the noise from the trains. There are not too many cons, other than the bathroom soap being cheap and irritating to my skin. That was easily remedied by purchasing my own soap from the local Boots (Walgreens' cousin), which is located inside the underground station. The rooms are very clean and the staff are friendly and helpful.

don't trust picture, never had such a small hotel room in my life. way too small room, you need a good strength to get to your room, no lift, very narrow stair

The staff were super helpful and friendly, making it an easy process to check in and out.

We liked being close to Victoria Station for convenience. Room was comfortable and quiet. Would stay again. Just a warning for those with mobility issues: there were a lot of stairs and no lift (elevator).

Spot on