Location was great and room was clean and comfortable but there’s no lift and it’s a lot of stairs to walk up with heavy luggage

We were on the top floor of the hotel. On entering the room there was a very strong damp smell in the bedroom. This we probably could have put up with but then we kept getting strong wafts of sewage. It was so strong at times it woke us up. My husband and so. Have asthma and it made us really concerned that we shouldn’t be breathing in such strong fumes. We tried to open windows but they were broken, also a security issue there. We complained and the lady on the desk said they were working on the roof above our room and maybe they had dislodged a sewage pipe. We had to leave after 1 night although we were booked for 3. The hotel refused to give us a refund. Please see photos for other issues regarding the room. I really would not recommend staying there for health and safety reasons. No fire blanket, broken window latch, no visible working fire alarm.

Perfect apartment! Lovely location, lovely room and comfy room. The only downfall is the masses of stairs but can’t be helped. Would definitely book again!

Very basic a cramped apartment but bedding/towels were lovely and clean and nice quality. Reception staff were also very friendly and obliging, they were happy to help by providing an extra duvet for us etc. Great location and fine for the price. We would stay there again.

Very central coose to park restaurant and Paddington station

Nice place. Great location as it’s minutes away from Hyde park, tube station and buses. Friendly receptionist

Receptionist very friendly and perfect location . Room is big and coozy enough to stay comfortable, but could have just to clean it up a bit better. There were dark hair in the bedshit and dust on the sofa al thought they had some construction going on so perhaps it came from there. After all recommended.

Great locatio. No COVID protocol except sanitizer by reception. Only 1 reception staff nice and helpful (in hijab). Property not cleaned regularly told too expensive now. Rubbish not collected left in corridor for days after initially disposing of myself....paid for this. Room and fixtures dusty. Poor room cleaning when done - complained. Needs management attention. No night reception but called hotelso in case of problem on your own

IT is very good places this hotel. Good prices, pleasant boss and owner. Recomendating.

The staff Alan was helpful in taking the luggage as there was no lift. He also very promptly sorted TV arial which had been broken. The room was descent size and comfortable ehough. Some elements did not appear very clean i.e. there were little insects flying around the kitchenette area no cloths in kitchen

Apartments were ok but staff quite rude. The cleaner was exceptionally rude.

Clean and tidy, great for the price. Really central

Although the sitting room was ok the bedroom and particularly the bathroom were a disgrace with black mould on walls and tiling and excessive damp to the walls

Positives - Good location, easy to find. Negatives - Greeted with smoking employees sitting on the steps outside. Room were not as pictures, given room 4. Room 4 is in desperate need of renovation - unclean floor, visible wear and tear (on chair and in the bathroom). Decided to check out after 5 mins and check in elsewhere,

Location was brilliant, proximity to underground station wonderful, clise to heart of London, next to part. Everything was good, except the shower which was old and mouldy. Would stay again definitely. Thank you.

We were stuck in a basement room. The bathroom was covered in mold and mildew, the ceiling was so low in the bathroom that you couldn’t stand up to shower, the bathroom mirror was broken in half and the couch ripped at the seam, the wall sockets in the living room didn’t work. Every time we complained to reception they said they would mention it to the owner who was out of town.

Location was great, couple of minutes walk from tube station. Condition of apartnent was just okay. The only difference from being a normal hotel room was the fact it had a microwave and a very very small sink. The cutlery provided was dirty when we arrived and we had to use the bath towels to dry the dishes as no tea towels were provided. No iron or ironing board provided. Water temperature for the kitchen sink and shower only managed to get as hot as Luke warm twice during the week stay. The rest of the time we had to have cold showers. Wouldnt come back in a hurry.

Poor Crockery Whole week Bed sheet not changed Cleaning so so can be improved

Location perfect. Building condition terrible. Door falling apart, rotten doors, mould in bathroom. Filthy sofa couch. Terrible smell, like something died. Dirty utensils. Power points not connected. Phone nit connected. Toilet paper not restocked. Disappointing

Daily house keeping was poor. Had to walk up 3 flights of steep stairs with heavy bags. Shower was broken but useable. Location was good

A table in the room would be better and easily for lunch

Very bad and dirty room! The rooms aren’t like a photo.

Location was perfect Friendliness and helpfulness of the staff was great Old building Free wifi Bad and dirty bathroom Has fridge, water kettle, microwave, dishes, kitchen sink, toaster, and the thing to make the room warm

Location is good Fleas on bed No air ventilation No kitchen cooking....different from ads Mattress is terrible- poor quality Staff not friendly

Conveniently located for access to the subway system about a 2 minute walk away. Lots of variety of eating places or mini-markets.

The room furniture was ok but in the bathroom the courtains were mouldy. Lovely sofa bed.

We booked 1 bedroom appartaments. It was groundflor , acctualy you are under ground .Very noisy on mornings. No facilities to cook, just microwave. Washing machine was broken, water was everywhere around the kitchen . Toilet never ever seen the bleach. We spend there 4 nights - not dusted , not moped at all.I suppose quality=price.

We booked 1 bedroom appartaments. It was groundflor , acctualy you are under ground .Very noisy on mornings. No facilities to cook, just microwave. Washing machine was broken, water was everywhere around the kitchen . Toilet never ever seen the bleach. We spend there 4 nights - not dusted , not moped at all.I suppose quality=price.

In a good location for restaurants and museums. Near to where we wanted to visit family and friends.

The hotel looks classy inside and out. It is actually a building full of apartments. We had a basement apartment, and the stairs down were a little narrow when carrying our big cases, but the struggle was well worth it. The apartment had a kitchen/dining combo, a large living room, a bedroom, and a nice bathroom with a shower as well as a tub deep enough to take a soaking bath. It was very clean. The beds were comfortable. The living room sofa was as wide as a twin bed, so one of my daughters chose to sleep on that. The location is just about perfect. It is safe, and beautiful, and close to the tube. I mean like maybe 1000 steps from the tube station. It is also walking distance from the National Rail at Paddington Station. We liked it so well that I blew off an already paid for stay at a hotel a few blocks away, and stayed another night at the Assaha Hyde Park. It was our first few nights in London from the U.S., and we were weary as our flight from the U.S. had been delayed eleven hours. The woman at the desk was super sweet. Just everything about her seemed genuinely nice. It was a nice way to be greeted in a foreign country.

Hotel needs a total refurbishment -- drains don't flow well, showers flood, electrical setup is just plain scary. Carpets have decades of ground in dirt. Stairs are a minefield -- falling baseboards and loose stair edging. Cleaning and maintenance staff does what it can, but it's fighting a losing battle. "Kitchenette" consisted of electric kettle, electric cook top and toaster. Only the kettle worked.

The hotel is well placed with great access to a number of nearby attractions and transport links but it badly let down in execution. Free wifi that's unusably slow even for very basic browsing and email, kitchen facilities but no utensils and a desk without a chair - and while I don't take up much space when I'm travelling it's a good thing I didn't bring the proverbial cat. It very much looks like someone is going through the motions of providing an apartment experience and is "ticking the boxes" without actually delivering.