Could do with a refurb, looking a little tiered

room was expensive and very noisy

Water pressure was very good. Room was tired with zip link bed keep coming apart, huge stain on carpet. We bought breakfast, quality was very poor.

very friendly and well placed for us. the room was great value and much nicer than some which cost a lot more . Lovely staff also .Breakfast was very nice and again great value for money

Very basic facilities and very expensive fir a single room. Double glazing units had broken down and therefore misted through. Definitely not suitable for mobility disabled people, which I learned to my cost.

Nice rooms ..good beds..attentive staff ..nice food.

We had a nice large room. However, it was on a corner so faced two roads and it was on the first floor which meant hauling our luggage up a narrow staircase. The bathroom had no hooks or rails for towels or clothes. The staff were lovely.

My 4th stay at the Shah. The staff are as good as you can get (Thank you).I stayed 3 nights.The 1st 2 nights in room 6... nice double room.Amazing powerful shower and a huge bed. The 3rd night I was in room 9~a single room.I think it was near or over the kitchen,there was some sort motor running all night.maybe the fridge or freezer..it was load enough to keep me awake. The food was very good pub grub and large portions.

Tidy room , staff friendly , Couldn't have a shower has the water hardly came out the head..

This property needs an update, very poorly maintained. Traffic noise all night, sleep was impossible.

Emergency stop over. Perfectly good

Staff excellent,food excellent and good value.

A good size room with good facilities. Very easy to park on site. Staff were friendly and welcoming.

We stopped here for an overnight stay, room was clean and comfortable, plenty of parking, the food was good and great value for money. Not far from Poole park to do Park Run on Saturday - so all in all a good little find.

Staff were welcoming and friendly

Easily booked, very comfortable and clean. Good meal and great beers in the bar. Helpful staff with good restaurant service.

Very friendly and helpful staff lovely breakfast too

The bedside light did not work, The mirror was in a non lit position. It might be advantageous to have a notice instructing which way to turn the red on the shower. Red to the top for hot water or red away from the top. The plug would not hold water in the washbasin. Otherwise the stay was good.

Great staff through out ..

on the whole the staff were lovely ,but the place was tired and in need of redecoration ,the shower in my son,s room leaked and the one in our room was to floppy to use . needed a meal before nine and the only things open were cocktail bars ,with no food .pavements round covered in sick and the breakfast although good amount was very greasy .

Room a bit tired. Areas not dusted. Pull out bed leg broken. Poor positioning of plug sockets. Paneling coming off in bathroom. Corridor not hoovered. On the plus side service was very good. Checking in and out was easy. Staff were polite. I just feel the hotel needs some TLC.

Don't pay until you've seen the room. You will not get back your money. We made this mistake. The room and hotel were dirty and in need of renovation. We didn't want to stay one night. The manager promised we will get back the money, but this has to be done via the portal we booked, he told. The Expedia service team was told by the manager that the refund would be refused, citing the cancellation policy. According to the motto: I'll never see these guys again.

Had a lovely stay, staff were really nice and friendly and helpful and the room was clean and comfortable. The shower leaked onto the floor a bit and the wash basin was stained and there was a strange damp smell in the hallway down to the bar which was a shame. I think the carpet could do with being replaced out there. Other than that it was a really nice stay and we would come back again.

One of the single bed base was broken dangerous few time by passing the bed my kids and wife hurt their feet.

We were travelling to the ferry so stayed 1 night. The ferry took a few minutes to get to so an excellent location. You can walk to the town and Quay which was nice after a long drive. Evening meal was lovely, hot and inexpensive. The staff were all exceptionally helpful. The room was really clean and the bed very comfortable. Easy to park with plenty of spaces. Our room was on the front of the building so facing the main road. There is a 24/7 A&E a bit further down the road, the noise was ok once we closed the double glazing. There was some noise in the room from, I assume an extractor fan. That was the only downside. It was suitable for us for 1 or 2 nights.

Excellent staff building a bit worn but staff and service made up for it. Will stay again

The building exterior was not up to the standard of the photos. The room was fair however the bathroom was very poor condition with the amount of black mould. The room had secondary glazing but as you couldn't close the outside windows the effect of the secondary glazing was almost non existent. The premises are on a busy cross roads and that together with a noisy extractor through the room meant a poor night sleep. We were up early and left.

This was a room above the pub. Bed was comfortable and room was clean. I was in room 8 and one of the windows was directly above the noisy air vent coming from the kitchens, so I had to shut the window. The vent was turned off about 9:15pm, but it was back on again at 7am. Staff were friendly and helpful.

The bathroom ceiling was covered in mold, the hot tap in the sink was loose and the hot water was scolding!!

The black mould in the shower cubicle & ceiling was really bad, which is a shame, because if they bothered to sort this out, the bedroom was OK, staff friendly, plenty of free on-site parking. With the condition of the bathroom, the rooms are priced too high.

Food was cooked well and was nice. The decor in the bedroom was modern and nice. The bathroom however wasnt good at all. The hot water tap that couldnt be turned on or off constantly running and has limescal marks so it has been like that for a long time. Shower was good but not clean and there was black mold all over the ceiling. The out of date soap in tubs were just hanging around as all the dispensers were broke. The bathroom bin was broken. The cups were stuck to the tea try with sugar milk. I wouldnt return here but there were also some positives and my negative points may not bother other people. Its definately not enviro friendly there were some radiators were the thermostat wasnt there anymore and was pumping heat out. There is an escape door at the back of the hotel were you could go out to smoke if you wanted but nothing to put used cigarettes in so they were on the floor. I struggled sleeping cos of a noisy neighbour but thats no reflection on the hotel

Friendly, helpful staff. Clean and comfortable room. Thank you for an enjoyable stay.