What a fabulous find in the midst of such an amazing and vibrant city. A real oasis when a bit of peace and quiet was required. A great welcome by the whole excellent staff , including the ever helpful Krishna with his huge smile. The room was extremely well maintained, clean and comfortable. The food and service in the restaurant was as of a very good standard. The hotel is well located for walking and short rickshaw rides to all the main sights. We thoroughly enjoyed our stay here and would certainly recommend it highly to anyone visiting Varanasi.

Very clean hotel, great service

Location is good if you want to walk down to the ghats. Restaurant is good, but vegetarian only. Room is a decent size and it all worked well but a thermostatic shower mixer would have been nice. WiFi is good. Having learned more about that area of town, I'd definitely stay there again.

Be warned: NOT ALL ROOMS HAVE WINDOWS. I booked an executive twin room and we were given a windowless triple. Third bed was a rollaway bed positioned against the wall by the (not) window. Immediately returned to the front desk to ask to switch rooms. After much back and forth, we were told nothing else was available until the next day. I could tell the staff member felt or perceived me as an entitled westerner and displayed a poor attitude, though he did offer to have staff arrange to hand carry our luggage to the new room assignment while we were out touring. He kept his word and the new room, directly above, indeed had a window and was a true double accommodation. We respectfully apologized to each other for any malcontent. (Both) Rooms were extremely clean, though I am not a fan of the wet room-type bathroom. Hotel needs more universal power outlets. Location is close to the Ganga and ceremonies, but extremely busy and noisy. Good for walking tours. (Noted: We happened to visit during the wedding anniversary of Krishna, so doubly noisy and probably not normal.) Breakfast buffet was adequate. They cater more to Indian diets, so be prepared and try something new. No soya or plant-milk alternatives provided (typical of all the hotels we frequented in India). Laundry service was done same day, turned in at breakfast time. Friends, we gave them a separate bag each, but it was returned combined all into one, which completely defeated our purposes for billing.

Great value & food with western standards met

We could not get hot water,to shower. When called the front desk he said , they will turn the machine on, and hot water will be available in 10 min. After 10 min when I called , the front desk help said he cannot tell me when the hot water will be available. After 20 min offered to bring hot water in a bucket, if needed. In short had to shower in cold water. We were a family of 8, so all of us had to shower in cold water. The oldest member was 72 yrs old. Very upsetting after paying this kind of money.

Staff at Grand Dolphin were very helpful and courteous, starting from the front desk management to the dining staff. Laksmi from the reservation team made my car bookings to Ayodhya, Boat Tour for Ganga Aarati and Airport pick up. Prices were reasonable and she was very responsive to my requests. I would highly recommend the hotel to anyone travelling to Varanasi.

The staff was helpful. The property despite being in busy area was still very quiet and really clean.

New hotel. Clean rooms and toilet. Courteous staff. Nice restaurant downstairs though they can add some of the local delicacies. Overall good experience and would recommend. Hope they can keep their high standards for years to come

Exceptional newer property close to the river. Room was modern and everything worked perfectly. Service was excellent. The restaurant attracts locals and is very good.

Excellent hotel close/ walkable to all major attractions Kashi Vishwanth temple, ghats. Excellent service, friendly staff. Had an excellent stay.

We really enjoyed our stay at this hotel. The rooms were super nice with comfy beds and good ameneties. The staff was very friendly and attentive to the needs of our family. This at an excellent location not too far from the popular ghats. The breakfast and lunch buffets at the restaurant were excellent in terms of variety and quality. Garima and the rest of front desk staff were very helpful in sorting out our reservation issues with hotels.com and planning our visits around the city

Very good hosptality. Proximity to many tourist places-river, ghats, temples. Food is excellent in the restaurant. Really nice hotel placed perfectly for many activities. Thank you to the staff. We will visit again.

Service and cleanliness is really good. Had a pleasant stay.

Good hotel to stay in !

Property is really clean but service needs to improve all the levels. Listening to customers and communication needs to be improved. I was leaving early morning the next day and I had given cloths for laundry they did laundry late in the evening after asking the manager about status of my cloths. She promised to take care of it but didn’t.

It’s nice hotel with good customer service, the only negative is noise from the road. It has good Restaurent in it and close to Gaht to travel to Ganges. With my limited time I couldn’t plan ahead but they have services which is an added adavantage for this hotel.

Brand new hotel. Immaculate and there is often a staff-member cleaning the floors or attending to guests. Great service (although being brand new some are still learning the menu items, etc.). Very attentive. Excellent bathroom. Our room’s window had a lovely tree in front of the window. Good location to get to various places. Shakti, the daytime desk manager, spoke very good English and was very keen to assist me with whatever I wanted. Great breakfast. I treated myself to this luxury after guest houses and more “average” hotels. They are trying to be eco-friendly. I got an hour and 15 minute massage for only 600 rupees (plus tip). I wish I could have afforded to stay here for more than one day.