location was great

the bath full of stagnant water on arrival. no instructions on how to use dishwasher or stove top. curtains have mould on them. air con vent very dusty. gap between unit and balcony glass frame is to wide allowing a small child to fall 7 stories. not enough towels for adults staying. very inadequate instructions for check in and no contact details and responses to email at 2.40am inappropriate. says beach front apartment but you can only see and hear air-conditioning units. no beach.

It's was a great place to stay

N/a

nothing good about it

everything terrible

I recently stayed at your apartment, having checked in last night, and I must express my profound disappointment with the experience. The apartment we were given did not align with the representations shown in the photos during the booking process. Upon entering, the apartment had an unpleasant odor, was excessively dusty, and gave the impression that it had not been cleaned or maintained for an extended period. The air conditioner vents were particularly egregious, being extremely dirty and clogged with dust. The pillows in the room emitted a musty smell, suggesting a lack of proper sanitation, and the condition of the couches was subpar, appearing old and unclean. This stark disparity between the advertised presentation and the actual state of the room was disheartening, especially considering the price we paid for our stay. Additionally, the lifts were in an unacceptable condition, being noticeably dirty and filled with water. The check-in process added to our frustration, as locating the office for the keys proved to be a hectic task. Equally disconcerting was the lack of response when attempting to address these concerns with your staff. A prompt and effective communication channel is crucial in ensuring the satisfaction of guests, and unfortunately, this was lacking in our experience. In light of these issues, I request a thorough investigation into the discrepancies between the advertised property and the reality we encountered. Moreover, I urge you to implement measures to address the cleanliness and maintenance of your facilities, as well as improve the communication responsiveness of your staff. I trust that you will take these concerns seriously and make the necessary improvements to enhance the overall guest experience at your establishment.