After not being able to check in until 2 hours after our confirmed check in time, the house was extremely dirty. Pans of oil left in oven, bathrooms were smoked in, every on/off light switch had orange finger prints on them, BBQ not cleaned and out of propane. TV remotes all missing except 1, no ample parking on street - had to park around the block several times, construction right behind house from 0700-2000 every day which appears to be ongoing for the next long while. Host responded hope your enjoying your stay when we complained. Did fix something’s but offered to come clean after we had sanitized entire house - so they said they fixed it. Had to clean upholstery on kitchen chairs. Garbage piled so high in garage and stunk. Cleaner came back with linen and expected us to put it away. Shower door off track - did come fix. Not enough and wrecked cutlery - dropped of new stuff day before we left after 3/4’s of our family had left - we had to purchase disposable to have enough. Old toast found under bed. Old potato found in cupboard. Yard is blocked off with a piece of wood and balcony is about 2 feet from Neighbors - no privacy at all. But kept getting messages hoping we enjoyed our visit. We certainly left the house 10 times cleaner than we received it. The only good thing we have to say about this property is the repair man was polite, kind and responsive.

We really enjoyed our stay here. The house was big & spotlessly clean. There was plenty of room for all 6 of us. And it was only a short drive to the city & to the river for relaxing on the hot summer days. Thank you!

My group arrived right at check in time and the place was a MESS: cigarette, garbage, dirt chunks on the floors throughout the house, all beds slept in/used, hair all over the bathrooms and beds, dirty towels everywhere. I called right away and they let me know they missed cleaning this property and let me know that they will refund us 664.17 for the first night but I later find out that they are only refunding us 87.50 (half the cleaning fee) which is a complete disrespect to our group after that experience. Because we had to wait for the cleaners, we had to move all our luggage back to our car and pushed our plans back with some of us not being able to use the place to rest after a 9 hour drive. When the cleaners finally finished cleaning (took over 2 hours to get the place ready), we were still disappointed: we found crumbs on some tables, all the towels were still wet (we had to now spend extra time drying these further pushing us back on our schedule), and saw disturbing stains on the bedroom walls. It was very stressful communicating this to them. I paid for this knowing that I would be able to relax and trust that Pique Properties will deliver as they’ve mentioned on the posting. They would ask again and again if we are satisfied with our stay even when I mentioned we were not - they were not listening to our complaints and concerns (poor customer service). Clearly on Google reviews (written before our stay) this is a recurring issue.

The house is clean and spacious and fit our large group of family and friends. Location is convenient to airport. The hosts are quick to respond to any questions. Thanks Michael and Katrina for a great stay! We would definitely return!