Very nice hotel

I really enjoyed the hotel and its location. Walking distance to the Wharf and plenty of shopping and dining around its vicinity

This is always my first choice of hotels in Monterey, and I visit 2-3x per year. Can’t beat the location and convenience of this property and it’s great for kids. The pricing varies dramatically depending on what events are in town and if it gets much over $250 I’m looking elsewhere, but at that price and below it’s fantastic.

This is always my first choice of hotels in Monterey, and I visit 2-3x per year. Can’t beat the location and convenience of this property and it’s great for kids. The pricing varies dramatically depending on what events are in town and if it gets much over $250 I’m looking elsewhere, but at that price and below it’s fantastic.

Beautiful hotel, and an amazing location. We had a great weekend

Went for my anniversary trip. View was beautiful. Room was great. Walking distance to lots of places. Would love to come back.

Excellent service. Every staff member I had contact with was happy and helpful. Room was in above satisfactory condition. The exercise room could use more free weights, but will do for a road trip workout. We will be back.

Beautiful hotel, and an amazing location. We had a great weekend

Excellent service. Every staff member I had contact with was happy and helpful. Room was in above satisfactory condition. The exercise room could use more free weights, but will do for a road trip workout. We will be back.

Went for my anniversary trip. View was beautiful. Room was great. Walking distance to lots of places. Would love to come back.

Awesome room with a balcony. Very modern and comfortable. The hotel staff provided outstanding service. Highly recommend this hotel for a fantastic stay in Monterey.

Awesome room with a balcony. Very modern and comfortable. The hotel staff provided outstanding service. Highly recommend this hotel for a fantastic stay in Monterey.

We checked in late and we were told that the room we booked was accessible only by stairs.We had a lot of luggage so we asked for a different room and ended up with a double room instead of a king. We were celebrating our anniversary and were hoping for a room with a view but unfortunately it wasn’t possible. No information about the property was offered at check in. We tried to get a drink at the bar for brunch in the morning but we were told it was closed at 11am. Wanted to used the pool and hot tub in the evening but would have had to walk through the crowded bar and lobby to do so, didn’t end up using it.

We checked in late and we were told that the room we booked was accessible only by stairs.We had a lot of luggage so we asked for a different room and ended up with a double room instead of a king. We were celebrating our anniversary and were hoping for a room with a view but unfortunately it wasn’t possible. No information about the property was offered at check in. We tried to get a drink at the bar for brunch in the morning but we were told it was closed at 11am. Wanted to used the pool and hot tub in the evening but would have had to walk through the crowded bar and lobby to do so, didn’t end up using it.

The hotel was great, I wish the room wasn’t so far back.

The hotel was great, I wish the room wasn’t so far back.

Super clean and comfortable hotel. Nice lighting in the room. Service was friendly and efficient. Valet parking is a plus! We especially liked the ease of walking to the wharf without venturing through traffic. The variety of restaurants on site was excellent.

Really nice hotel in Monterey with lots of restaurants and shops nearby

Really nice hotel in Monterey with lots of restaurants and shops nearby

Super clean and comfortable hotel. Nice lighting in the room. Service was friendly and efficient. Valet parking is a plus! We especially liked the ease of walking to the wharf without venturing through traffic. The variety of restaurants on site was excellent.

We've always wanted to stay at the Portola, and we're so happy that we did. The location is perfect, the grounds are pretty and you're close to anything you might want or need. We walked to the wharf and to Monterey Municipal Beach. The reason I gave 4 stars vs. 5 stars on comfort is we found with a family of four, there weren't enough outlets/ USB charging locations. It's known during reservation that there are 4 guests, but only 2 towels were set in the bathroom. The ice bucket didn't have a sanitary bag for ice. Neither of these items is a big deal, and the hotel was happy to bring the needed items. It just required the extra step to ask for them. With all of this said, my husband and I both agree that we want to stay here every chance we can in the future.

We've always wanted to stay at the Portola, and we're so happy that we did. The location is perfect, the grounds are pretty and you're close to anything you might want or need. We walked to the wharf and to Monterey Municipal Beach. The reason I gave 4 stars vs. 5 stars on comfort is we found with a family of four, there weren't enough outlets/ USB charging locations. It's known during reservation that there are 4 guests, but only 2 towels were set in the bathroom. The ice bucket didn't have a sanitary bag for ice. Neither of these items is a big deal, and the hotel was happy to bring the needed items. It just required the extra step to ask for them. With all of this said, my husband and I both agree that we want to stay here every chance we can in the future.

Room was great fast check in, and friendly staff

Room was great fast check in, and friendly staff

Poor service on checkin. Waited ages for bags and ended up going and collecting them myself. Room comfortable and clean. Location good. Close to fisherman’s wharf Amenities NOT as advertised. No laundry facilities for guests as advertised. Was a primary reason for selecting a spot out of town.

Poor service on checkin. Waited ages for bags and ended up going and collecting them myself. Room comfortable and clean. Location good. Close to fisherman’s wharf Amenities NOT as advertised. No laundry facilities for guests as advertised. Was a primary reason for selecting a spot out of town.

Beautiful hotel with nice amenities, polite team, and excellent location. Clean rooms and not-too-crowded amenities We had one challenge which meant I didn't sleep at night. We had youngins and although we had a safe sleeping solution for the baby, the toddler needed a safe space as the mattress were relatively high and there wasn't space to place the mattress on the ground. We requested a cot or any solution (we also politely offered to pay extra) but they said our room does not support that... Not sure what that meant, but although polite, the checking person was not helpful and just provided us with the same nondescript answer.

Beautiful hotel with nice amenities, polite team, and excellent location. Clean rooms and not-too-crowded amenities We had one challenge which meant I didn't sleep at night. We had youngins and although we had a safe sleeping solution for the baby, the toddler needed a safe space as the mattress were relatively high and there wasn't space to place the mattress on the ground. We requested a cot or any solution (we also politely offered to pay extra) but they said our room does not support that... Not sure what that meant, but although polite, the checking person was not helpful and just provided us with the same nondescript answer.

I paid a little more for a Bay View. We were placed on the third floor and there were trees blocking the view of the ocean. The carpet was wet from the shower as the way the entrance was, the water would collect on the tile and drain onto the carpet. It was wet from the previous guests. I placed towels down to absorb some. The room was by the entrance so we could hear every time the door opened. The exhaust fan did not work in the bathroom so there was a lot of moisture. We had to open the sliding door and turn on the AC to dry things out. They did deliver a pak n play to the room even though the website says crib. Just call it a pak n play so we are not expecting a crib and bringing our own sheets.

I paid a little more for a Bay View. We were placed on the third floor and there were trees blocking the view of the ocean. The carpet was wet from the shower as the way the entrance was, the water would collect on the tile and drain onto the carpet. It was wet from the previous guests. I placed towels down to absorb some. The room was by the entrance so we could hear every time the door opened. The exhaust fan did not work in the bathroom so there was a lot of moisture. We had to open the sliding door and turn on the AC to dry things out. They did deliver a pak n play to the room even though the website says crib. Just call it a pak n play so we are not expecting a crib and bringing our own sheets.

It’s a cute hotel, beds were comfy and the shampoos and soaps were nice. We had someone call the room at 11:30 at night and woke us up, claimed to be from the front desk saying they had a noise complaint ( we had been asleep for over an hour at this point) and then they offered a complimentary breakfast buffet of mayo and pickles so the call was obviously prank. Just annoying because it woke me up. Reported it to the hotel and they just were like, “ well that’s odd” and that’s it. Proximity to the wharf is great.

It’s a cute hotel, beds were comfy and the shampoos and soaps were nice. We had someone call the room at 11:30 at night and woke us up, claimed to be from the front desk saying they had a noise complaint ( we had been asleep for over an hour at this point) and then they offered a complimentary breakfast buffet of mayo and pickles so the call was obviously prank. Just annoying because it woke me up. Reported it to the hotel and they just were like, “ well that’s odd” and that’s it. Proximity to the wharf is great.