Wonderful place and staff. Just a lovely stay!

Really enjoyed our stay All staff are remarkable in every way and always on hand to help Breakfast was lovely Fish and chips were lovely Relaxing surroundings to meet with family and friends Great central location

Really enjoyed our stay All staff are remarkable in every way and always on hand to help Breakfast was lovely Fish and chips were lovely Relaxing surroundings to meet with family and friends Great central location

excellent warm welcome. wonderful staff nothing is too much trouble for their customers : old fashioned charm at its best rooms are exceptional

excellent warm welcome. wonderful staff nothing is too much trouble for their customers : old fashioned charm at its best rooms are exceptional

Beautiful hotel. We loved it.

Beautiful hotel. We loved it.

Amazing stay as always. The attentive, approachable and professional staff are a credit to the hotel....I wouldn't stay anywhere else!

This hotel is class. The service is one of the best in the country and I've stayed at a lot of hotels

This hotel is class. The service is one of the best in the country and I've stayed at a lot of hotels

Very disorganized and a bit run down. Great location. Probably the best choice in Chester - and Chester is delightful

Very disorganized and a bit run down. Great location. Probably the best choice in Chester - and Chester is delightful

Thank you for making our stay in chester so special. The staff were very friendly and welcoming. The room was great and our additional requests were handled excellently. Thank you

Thank you for making our stay in chester so special. The staff were very friendly and welcoming. The room was great and our additional requests were handled excellently. Thank you

We have stayed in Chester multiple times and always walked past the Grosvenor in admiration, finally had the chance to stay for our anniversary and it didn’t disappoint. Beautiful hotel that oozes character & class in the heart of Chester. The room was clean, comfortable and grand in every aspect. The staff were wonderful also. Nice breakfast in the brassiere one morning and then a lovely continental delivered to the room the next. Visiting the spa was also a very nice experience.

We have stayed in Chester multiple times and always walked past the Grosvenor in admiration, finally had the chance to stay for our anniversary and it didn’t disappoint. Beautiful hotel that oozes character & class in the heart of Chester. The room was clean, comfortable and grand in every aspect. The staff were wonderful also. Nice breakfast in the brassiere one morning and then a lovely continental delivered to the room the next. Visiting the spa was also a very nice experience.

I always stay at the Grosvenor, every stay is just as perfect as the last. The rooms are superior in class and style. I always sleep so well, the staff always give a 5star service and I loved the sweet little card left in my room welcoming back as a regular visitor. Thank you :)

I always stay at the Grosvenor, every stay is just as perfect as the last. The rooms are superior in class and style. I always sleep so well, the staff always give a 5star service and I loved the sweet little card left in my room welcoming back as a regular visitor. Thank you :)

Amazing Hotel, everything I imagined a high class hotel would b. The staff were there when you needed them and visible but silent when you did not. The Doorman was a particularly great ambassador for this company.

Amazing Hotel, everything I imagined a high class hotel would b. The staff were there when you needed them and visible but silent when you did not. The Doorman was a particularly great ambassador for this company.

The whole experience was fantastic. A perfect way to mark my husband’s retirement. Thank you.

The whole experience was fantastic. A perfect way to mark my husband’s retirement. Thank you.

Very enjoyable

Very enjoyable

Excellent location and super staff who clearly love their job. One of our favourite places to stay

Nice hotel with friendly staff. Parking is £10 and on level 2, just look for the red painted floor as there isn’t a sign that stands out for the lift. The hotel is in the centre of Chester and an ideal location to see the city and shops. Breakfast was very nice. The hotel needs touching up in a few places but overall is very pleasing to the eye. Definitely would stop again.

All good

Lovely staff cannot do enough for you. Room altho comfortable a little tired and quite dark

Lovely staff cannot do enough for you. Room altho comfortable a little tired and quite dark

Like a trip back to the glory days of classy hotels. Doormen, porters and all the items that make up a 5 star hotel. The reception area, restaurant and public areas were great and the location is superb. The room was a little tired but serviceable. Food in the restaurant was good and a perfect place to have an anniversary dinner. Would visit again.

Beautiful hotel with very friendly and attentive staff we have recommended to friends and will definitely stay here again. The only thing I’d say is some of the rooms are a little dated but still very comfortable and clean

Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.