The bed was super comfy. And overall the service was good.

The bed was super comfy. And overall the service was good.

I appreciate the Staff. They were excellent and attentive Mrs TYmory (uncertain of spelling) I appreciate you specifically for your hospitality and consideration. What a GREAT service you provide. Thank you again. I have no complaints but one. I and my family saw a roach by our bags. My husband killed it and said not to complain. Just a soft suggestion please fumigate, clean or find a way for the roaches to not to be there. My daughter was really scared. She has never seen one before.

I appreciate the Staff. They were excellent and attentive Mrs TYmory (uncertain of spelling) I appreciate you specifically for your hospitality and consideration. What a GREAT service you provide. Thank you again. I have no complaints but one. I and my family saw a roach by our bags. My husband killed it and said not to complain. Just a soft suggestion please fumigate, clean or find a way for the roaches to not to be there. My daughter was really scared. She has never seen one before.

Not bad for the price. Room was not the newest, but was clean and comfortable.

Not bad for the price. Room was not the newest, but was clean and comfortable.

Sign from off the road was so small you could easily miss it when trying to get into the hotel parking lot.

Sign from off the road was so small you could easily miss it when trying to get into the hotel parking lot.

When we checked in, the front desk staff was great and very helpful. She was very upfront and apologetic that we were on the same floor as a group in town for a flag football event. Originally, our fan wasn’t working and we called to see if someone could come look at it, we were offered a different room. Ironically, while we were calling it randomly started working. The willingness to help was greatly appreciated. Our only really complaint was the bed was uncomfortable, a little firmer than we like, but that is a personal preference issue. Overall, we enjoyed our stay!

When we checked in, the front desk staff was great and very helpful. She was very upfront and apologetic that we were on the same floor as a group in town for a flag football event. Originally, our fan wasn’t working and we called to see if someone could come look at it, we were offered a different room. Ironically, while we were calling it randomly started working. The willingness to help was greatly appreciated. Our only really complaint was the bed was uncomfortable, a little firmer than we like, but that is a personal preference issue. Overall, we enjoyed our stay!

I totally enjoy the room it was clean quite

I totally enjoy the room it was clean quite

Absolutely satisfied with my stay, room was clean, breakfast was better than expected, free parking, and a wonderful staff at the ready to assist. I felt comfortable the entire time and would recommend this hotel.

Absolutely satisfied with my stay, room was clean, breakfast was better than expected, free parking, and a wonderful staff at the ready to assist. I felt comfortable the entire time and would recommend this hotel.

Good room for value. Not new or luxurious. But clean, comfortable bed and good water pressure for shower. Would stay again.

Good room for value. Not new or luxurious. But clean, comfortable bed and good water pressure for shower. Would stay again.

Spent 3 nights at the Downers Grove Best Western. Room, beds, and washroom were very clean. Breakfast offered a nice range: fruit, eggs/sausage, cereals, muffins, etc. Staff was attentive and nice. They paid attention to cleanliness. Only issue: need to enter from Finley Avenue (needs a sign on Finley to direct travelers). I will be back! Great place.

Spent 3 nights at the Downers Grove Best Western. Room, beds, and washroom were very clean. Breakfast offered a nice range: fruit, eggs/sausage, cereals, muffins, etc. Staff was attentive and nice. They paid attention to cleanliness. Only issue: need to enter from Finley Avenue (needs a sign on Finley to direct travelers). I will be back! Great place.

The AC in the room barely worked, and the fridge didn't keep items very cold. In addition, the stopper in the sink was not able to be raised on its own. When we asked the front desk to help us retrieve a personal item accidentally left in the parking lot, they were reluctant to help until we pressured them by mentioning that we would call the corporate office. Furthermore, the extetnal security door had a bad habit of deactivating room keys! On a positive note, the beds were comfortable and the buffet-style breakfast plentiful. Would we stay here again? Not if there were better options.

The AC in the room barely worked, and the fridge didn't keep items very cold. In addition, the stopper in the sink was not able to be raised on its own. When we asked the front desk to help us retrieve a personal item accidentally left in the parking lot, they were reluctant to help until we pressured them by mentioning that we would call the corporate office. Furthermore, the extetnal security door had a bad habit of deactivating room keys! On a positive note, the beds were comfortable and the buffet-style breakfast plentiful. Would we stay here again? Not if there were better options.

The check in was a little tricky due to a booking issue but to no fault of the staff. The receptionist was nice and the room was clean and comfortable. Very conveniently located around shopping and restaurants. Will frequent again.

The check in was a little tricky due to a booking issue but to no fault of the staff. The receptionist was nice and the room was clean and comfortable. Very conveniently located around shopping and restaurants. Will frequent again.

This was my second stay within a month. First stay was 4 nights and this stay was 3 nights… of those 2 stays for a total of 7 nights my room was cleaned one time and towels replaced 1 time. This was never an issue until recently. I will likely be looking at other locations.

My stay was quiet and relaxing for my family. I would come here again.

My stay was quiet and relaxing for my family. I would come here again.

This was my second stay within a month. First stay was 4 nights and this stay was 3 nights… of those 2 stays for a total of 7 nights my room was cleaned one time and towels replaced 1 time. This was never an issue until recently. I will likely be looking at other locations.

Terrific staff and I loved the addition of fresh fruit on the breakfast bar. The building is a bit dated, but the room was clean and everything worked perfectly. Also, I really appreciated that they don't use heavy perfumes and scents in their cleaning products.

Terrific staff and I loved the addition of fresh fruit on the breakfast bar. The building is a bit dated, but the room was clean and everything worked perfectly. Also, I really appreciated that they don't use heavy perfumes and scents in their cleaning products.

I’ve never stayed anywhere (hotel or home) where I got bed bug bites. Went to the doctor after my trip and it was confirmed. My brother stayed in a room a few doors down and he also got bug bites as well. STAY AWAY - Carpets in lobby and hallways were filthy, elevator smelled horrible. There are many other options near by for comparable prices - avoid this one! You’ve been warned.

Easy check-in. Staff very pleasant and helpful. Great location for our purpose.

I’ve never stayed anywhere (hotel or home) where I got bed bug bites. Went to the doctor after my trip and it was confirmed. My brother stayed in a room a few doors down and he also got bug bites as well. STAY AWAY - Carpets in lobby and hallways were filthy, elevator smelled horrible. There are many other options near by for comparable prices - avoid this one! You’ve been warned.

DO NOT GO HERE. This place is infected with cockroaches. You will experience cockroaches in your bed when you wake up, crawling on you in your sleep. I went here to have some rest from exhausting work, and found a cockroach on the desk. I called the front desk and they said pest control is not available at 11PM, rooms are fully booked, and they do not have authority to give me a refund or any compensation. I tried to cope with the cockroach which I haven't found, and went to sleep at 1:30AM without getting into the sheets, which I could not trust anymore at that moment and didn't even turn off the lights. At 4:00AM, I felt something weird and woke up to see the cockroach on my bed. I immediately packed everything up and escaped from that room and went to the lobby only to hear that they don't have authority again. The manager, Gabe spoke to me on phone after 2 phone calls and I am still waiting for him to send me an e-mail about the compensation the hotel will give me. This was totally unacceptable, and i do not understand that it is taking this long for them to give a response for such a terrible experience. I need at least a full refund on this.