Staff was great, hotel was the best that I have stayed at this year!

Nothing

Very friendly staff, clean with good location

Your company told me there was a pool and hot tub at this hotel. There was not! I would have found a different hotel for that purpose alone.

The check-in and checkout process was smooth.

The beds were comfortable with good pillows. The hot breakfast was outstanding. The staff was friendly.

No room darkening curtains on the windows.

Not clean and due to renovation Very dirty and very old furniture

I found couple of hair in my scrambled eggs Inside hotel is not clean and not recommended until renovation completed

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Chicago. The staff at this property are all great! They all go above and beyond to make your stay comfortable. “All the staff were lovely. I just feel like I wasn't informed of anything. “The room was comfortable and clean. The air conditioner worked beautifully. Breakfast was very good and many option they have in break fast for vegetarian and non-veg as well. I like breakfast here. The Apple and Banana also provided in breakfast. The sweet strawberry and sweet curd is very good. The grain and nuts provided in breakfast are really good. Pan cake machine and Toast maker also there in breakfast room that addended more choices in break fast. Milk can was also there in breakfast room you can add as required in milk coffee. The coffee is very good and have good amount of ingredients available there to mix. Microwave help much to make it hot. The microwave provided in room was very very helpful and thank for providing microwave in room. Room door digital lock is very good and open quickly as soon as you swap digital key. Huge free parking lot available for parking. I don't tried but good restaurant in near by area for Lunch/Dinner.

I think location need more close to downtown. Due to rain and traffic traveling from Chicago downtown to Hotel time is around 55 minutes one way, so total almost 2 hours traveling time form and to Hotel to Downtown Chicago. I see the more trash near Lift lobby. Lift Lobby area need to be more clean. Air conditioner fan was making noise if set below 72 temperature.

Great location and really friendly. Will spread the good word about this lace

No swimming pool

I picked it for the location. The room was partially remodeled, but old damaged doors were not replaced.

Air conditioning did not work. and the fan was loud. only 2 bath towels in a 2 bed room. the lobby was so loud I couldn’t hear the desk clerk. no answer when I called the lobby to get towels. no luggage carts available.