I had an overnight layover and thought it would be nice to get a room close to airport. Then my flight was delayed and eventually cancelled and, even though I contacted the hotel right away, they would not do anything to help me out and charged me a full night stay. Lesson learned...don't make a reservation, just show up and see if they have a room.

I had an overnight layover and thought it would be nice to get a room close to airport. Then my flight was delayed and eventually cancelled and, even though I contacted the hotel right away, they would not do anything to help me out and charged me a full night stay. Lesson learned...don't make a reservation, just show up and see if they have a room.

I stayed in mid-October, but I can't get a deposit refund until November. However, there is no e-mail address that can be contacted by the hotel anywhere. It takes about 20 minutes to send a shuttle to the airport when I contact the hotel at the purple pillar zone waiting for the hotel shuttle. The staff were generally in the middle of being kind and easy-going The facility was rather old, so the elevator was rattling and the carpet on the floor was uncomfortable to move with luggage. Above all, I didn't want to use the gym and free washing machine at all.I felt like I wasn't taking care of it at all

I stayed in mid-October, but I can't get a deposit refund until November. However, there is no e-mail address that can be contacted by the hotel anywhere. It takes about 20 minutes to send a shuttle to the airport when I contact the hotel at the purple pillar zone waiting for the hotel shuttle. The staff were generally in the middle of being kind and easy-going The facility was rather old, so the elevator was rattling and the carpet on the floor was uncomfortable to move with luggage. Above all, I didn't want to use the gym and free washing machine at all.I felt like I wasn't taking care of it at all

Quick stay after a flight cancelation, the staff was very friendly and helpful even so late at night.

Quick stay after a flight cancelation, the staff was very friendly and helpful even so late at night.

I always enjoy staying here. It's very easy. The shuttle was fast and easy for me. The food is good. It's quiet and nice. Good room, good bed. I never worry about my stay at this hotel. Very convenient.

I always enjoy staying here. It's very easy. The shuttle was fast and easy for me. The food is good. It's quiet and nice. Good room, good bed. I never worry about my stay at this hotel. Very convenient.

Airport hotel… stay then fly somewhere. No other reason to be there. Very close to airport with shuttle. Food in bar good. Pillows on bed almost pointless- they need improving and the shower is pretty poor.

Great stay close to airport but was difficult to walk with luggage to the airport. Definitely wait for the shuttle.

Great stay close to airport but was difficult to walk with luggage to the airport. Definitely wait for the shuttle.

Convenience! Shuttle service is awesome

Convenience! Shuttle service is awesome

Very hard to find from the airport. Shower and sink clogged up and it was like showering in a stream. Not impressed especoally for the money.

Very hard to find from the airport. Shower and sink clogged up and it was like showering in a stream. Not impressed especoally for the money.

Dated and tired. Good location, but could go with an update.

Dated and tired. Good location, but could go with an update.

Good enough for a long layover

My family and I had a real good time at Hilton’s Puerto Vallarta. They were very attentive to us and our 9 day stay very memorable Thank you so much Brian

Great hotel to stay in if you have an early flight out of DFW

Flew out of Dallas. This is located on property. Hotel is very clean, quiet. 24 hour shuttle service

Flew out of Dallas. This is located on property. Hotel is very clean, quiet. 24 hour shuttle service

We opted to stay in the airport hotel because we were arriving late and had an early flight to the island. Check in went great and we walked in to a very nice room on an upper floor. After a long drive, a cocktail sounded wonderful. So I went to make my way to the hotel bar. That’s when the trouble started. I went to the elevator we had just come up, and none were working. Being sure they would be fixed soon, I hiked down the 13 floors to the lobby, and enjoyed said cocktail. Now, 30 minutes later, still no elevator to get back to the room and no communication as to when they might be available. So I climbed the 13 flights of stairs back to the room. Feeling sweaty, out of breath, but somewhat accomplished, I began the wind down for the night, being sure they would be fixed by morning. Early the next morning, we packed up to head out on our island adventure. We made our way to the elevators, and……nothing. Still not fixed. We called down to the front desk and were told “sorry, they’re out of order.” So I got to carry two full scuba kits and a large suitcase down 13 flights of stairs while my petite wife followed with three carryons. I understand things break down sometimes, but I just can’t help but think there must’ve been a service elevator, some strapping college kids working night shift, or some other available option the hotel could have offered beyond “sorry, they’re out of order.”

We opted to stay in the airport hotel because we were arriving late and had an early flight to the island. Check in went great and we walked in to a very nice room on an upper floor. After a long drive, a cocktail sounded wonderful. So I went to make my way to the hotel bar. That’s when the trouble started. I went to the elevator we had just come up, and none were working. Being sure they would be fixed soon, I hiked down the 13 floors to the lobby, and enjoyed said cocktail. Now, 30 minutes later, still no elevator to get back to the room and no communication as to when they might be available. So I climbed the 13 flights of stairs back to the room. Feeling sweaty, out of breath, but somewhat accomplished, I began the wind down for the night, being sure they would be fixed by morning. Early the next morning, we packed up to head out on our island adventure. We made our way to the elevators, and……nothing. Still not fixed. We called down to the front desk and were told “sorry, they’re out of order.” So I got to carry two full scuba kits and a large suitcase down 13 flights of stairs while my petite wife followed with three carryons. I understand things break down sometimes, but I just can’t help but think there must’ve been a service elevator, some strapping college kids working night shift, or some other available option the hotel could have offered beyond “sorry, they’re out of order.”

Near airport so flying out was easy. Beautiful room.

We had a good time, except the elevators were always full which made it challenging with small babies and a stroller. We weren’t able to take the stairs, just had to wait. At one point we waited 15 min to get one.

Shuttle from DFW was helpful and efficient. Hotel was good, not 'brand new', but comfortable. The EXCELLENT aspect for us was the restaurant where the chef was very well informed regarding Coeliac requirements and preparations. We were able to order with confidence to protect our sons with Gluten free food.

Very nice hotel

Great service, very polite and friendly 5 Stars

We had a good time, except the elevators were always full which made it challenging with small babies and a stroller. We weren’t able to take the stairs, just had to wait. At one point we waited 15 min to get one.

Shuttle from DFW was helpful and efficient. Hotel was good, not 'brand new', but comfortable. The EXCELLENT aspect for us was the restaurant where the chef was very well informed regarding Coeliac requirements and preparations. We were able to order with confidence to protect our sons with Gluten free food.

I did not go out to areas around the property other than back to terminal.