Carpeting on 3rd floor had many bleach stains. Owners should have replaced immediately. Terrible optic. Were told the carpeting would not be replaced before the end of the year. Electronic keys would not work, even with the help of a nice staff person. She also helpfully gave us a room on another floor. Room rates the next day nearly tripled because of football game. We moved across the street to a much nicer hotel owned by same chain for a much less expensive rate.

Room was as clean as an old hotel can be. The room smelled musty when we arrived late and we just wanted to sleep. Due to the smell we woke up with stopped up noses and sore throats. My fault for not moving rooms. The employees were nice but this just wasn't my cup of tea or what I'm use to and we travel a lot.

Room was as clean as an old hotel can be. The room smelled musty when we arrived late and we just wanted to sleep. Due to the smell we woke up with stopped up noses and sore throats. My fault for not moving rooms. The employees were nice but this just wasn't my cup of tea or what I'm use to and we travel a lot.

Great place for families. Breakfast and long pool hours were fantastic for kids and parents. Thank you.

Hot tub was cold, no towels, toilet was broken, door key didn’t work and overgrown weeds in parking lot

Hot tub was cold, no towels, toilet was broken, door key didn’t work and overgrown weeds in parking lot

The friendly atmosphere, the friendliness of staff. The staff were very accommodating to us. Very comfortable. Hotel had everything we needed. Very close to all dining and shopping. Nice area. Breakfast was very good and a lot to choose from. Didn’t like refrigerator no freezer! But good size.

This hotel was filthy. We stayed for two nights and had I been able to get a refund I would have left immediately after getting to our room. The showers don’t have fans so there is no proper ventilation. The ceiling was full of mold which had obviously been painted over many times. Everything just felt dirty. I’m not one to walk around with shoes at home, but I felt like I needed to keep something on my feet at all times based on how dirty everything felt. The pool deck was full of hair everywhere. It was also freezing cold. My son spent 5 minutes in there and immediately wanted to leave which was a bummer because he looked forward to swimming before bed all day. The jacuzzi’s heater was broken so it was barely luke warm which didn’t matter much because after seeing the rest of the pool we refused to get in in fear it was also very uncleanly. The beds were decently comfortable, but pillows were paper thin. The location was good everything was a 10-15 minutes drive. The restaurants around were good. Our favorite was Sal Victor’s. The staff was very nice and extremely helpful. However, this alone would not entice me to return.

This hotel was filthy. We stayed for two nights and had I been able to get a refund I would have left immediately after getting to our room. The showers don’t have fans so there is no proper ventilation. The ceiling was full of mold which had obviously been painted over many times. Everything just felt dirty. I’m not one to walk around with shoes at home, but I felt like I needed to keep something on my feet at all times based on how dirty everything felt. The pool deck was full of hair everywhere. It was also freezing cold. My son spent 5 minutes in there and immediately wanted to leave which was a bummer because he looked forward to swimming before bed all day. The jacuzzi’s heater was broken so it was barely luke warm which didn’t matter much because after seeing the rest of the pool we refused to get in in fear it was also very uncleanly. The beds were decently comfortable, but pillows were paper thin. The location was good everything was a 10-15 minutes drive. The restaurants around were good. Our favorite was Sal Victor’s. The staff was very nice and extremely helpful. However, this alone would not entice me to return.

Kinda shabby, but acceptable. (Except for the desk clerk you yelled at me because the luggage rack I was using bumped into the elevator door surround)

Kinda shabby, but acceptable. (Except for the desk clerk you yelled at me because the luggage rack I was using bumped into the elevator door surround)

Not a 3-star hotel as listed

Not a 3-star hotel as listed

The evening front desk lady was not courtesy to me .

The evening front desk lady was not courtesy to me .

Ok

This hotel is very close to Colonial Williamsburg and was very with very friendly staff.

Ok

This hotel is very close to Colonial Williamsburg and was very with very friendly staff.

The hotel is in a great location. It is very dated and run down. They are supposed to be remodeling but we did not see evidence of that. The young lady at the desk couldn’t have been nicer or more helpful. She was delightful.

The hotel is in a great location. It is very dated and run down. They are supposed to be remodeling but we did not see evidence of that. The young lady at the desk couldn’t have been nicer or more helpful. She was delightful.

Barbara at the front desk was very helpful and friendly. Would stay there again. The breakfast was good also.

Barbara at the front desk was very helpful and friendly. Would stay there again. The breakfast was good also.

This hotel was fine but a little tired. The carpet on the third floor was extremely worn and musty but to be fair, I was told the contractors kept changing the dates to install the new floor coverings. My room key continuously self deactivated and that was kind of annoying. However the staff was super friendly and patient as I made multiple trips to have my key reactivated. The bathroom sink was missing the stopper so I lost an earring back down the drain. Not critical but still a nuisance. The area was busy and surrounded by numerous other hotel chains. I might not chose this hotel again if I find myself in the area. It would be a hard “no” if the people weren’t so nice.

This hotel was fine but a little tired. The carpet on the third floor was extremely worn and musty but to be fair, I was told the contractors kept changing the dates to install the new floor coverings. My room key continuously self deactivated and that was kind of annoying. However the staff was super friendly and patient as I made multiple trips to have my key reactivated. The bathroom sink was missing the stopper so I lost an earring back down the drain. Not critical but still a nuisance. The area was busy and surrounded by numerous other hotel chains. I might not chose this hotel again if I find myself in the area. It would be a hard “no” if the people weren’t so nice.

The bed was very comfortable. The breakfast was yummy. I also like that the hotel is so close to the all the fun stuff. Would definitely recommend.

The bed was very comfortable. The breakfast was yummy. I also like that the hotel is so close to the all the fun stuff. Would definitely recommend.

The staff is super nice, breakfast is included, and they have a jacuzzi and pool, which are open until midnight.

The staff is super nice, breakfast is included, and they have a jacuzzi and pool, which are open until midnight.

No lights in parking lot, unpleasant smell in hallway, dirty carpet and needs upgrade. Staff was pleasant!

No lights in parking lot, unpleasant smell in hallway, dirty carpet and needs upgrade. Staff was pleasant!

The property had a water leak and some of the rooms smelled really bad of stale water. If the property is aware of it, those rooms should not have been rented.