Wonderful stay. Staff were excellent starting with Valet, Greeter, and Registration. Excellent piano performer in the cozy library lounge.

Wonderful stay. Staff were excellent starting with Valet, Greeter, and Registration. Excellent piano performer in the cozy library lounge.

Absolutely wonderful room, great ambiance, top-notch service.

Absolutely wonderful room, great ambiance, top-notch service.

This was my first overnight away from our first baby and we were celebrating my husbands birthday. I’ve never spent so much on a hotel room before and was so excited to stay at this hotel. We checked in later in the day around 630/7pm, the man checking us in didn’t look up at us for quite a while, finally looked up with no greeting at all and just said “last name” he found our reservation and said “two queen beds” to which I said no, I booked a king. I was upset because this was a big night away for my husband and like I said I paid a lot. I complained and the man at the counter said “I DONT KNOW IF YOU HEARD ME” but we are sold out of king rooms. He explained that their king rooms are given to the people who book directly on their site, I booked on hotels.com and was not given priority. The man had zero empathy and was incredibly rude. The manager came and attempted to remedy the situation properly, with empathy and kindness. We finally went up to our double queen room and was met with a weird internal building view, not city view like I had also booked. Which again was another disappointment. There are postcards in each room which are a nice touch I went to pick them up and was met with Cheeto like finger prints on them from a previous guest. Positives, the restaurant attached to the hotel was incredible, staff, food etc. The valet guys were awesome and so nice, helpful. The hotel itself was just a complete disappointment, I will never be visiting again.

This was my first overnight away from our first baby and we were celebrating my husbands birthday. I’ve never spent so much on a hotel room before and was so excited to stay at this hotel. We checked in later in the day around 630/7pm, the man checking us in didn’t look up at us for quite a while, finally looked up with no greeting at all and just said “last name” he found our reservation and said “two queen beds” to which I said no, I booked a king. I was upset because this was a big night away for my husband and like I said I paid a lot. I complained and the man at the counter said “I DONT KNOW IF YOU HEARD ME” but we are sold out of king rooms. He explained that their king rooms are given to the people who book directly on their site, I booked on hotels.com and was not given priority. The man had zero empathy and was incredibly rude. The manager came and attempted to remedy the situation properly, with empathy and kindness. We finally went up to our double queen room and was met with a weird internal building view, not city view like I had also booked. Which again was another disappointment. There are postcards in each room which are a nice touch I went to pick them up and was met with Cheeto like finger prints on them from a previous guest. Positives, the restaurant attached to the hotel was incredible, staff, food etc. The valet guys were awesome and so nice, helpful. The hotel itself was just a complete disappointment, I will never be visiting again.

The staff was so friendly! The bar tenders were great! The room was perfect! Beautiful hotel!!

The staff was so friendly! The bar tenders were great! The room was perfect! Beautiful hotel!!

The hotel is beautiful, the staff is excellent and always smiling, location is dish to see Detroit

The hotel is beautiful, the staff is excellent and always smiling, location is dish to see Detroit

Hotel was great. The restaurant could use some work. Room service was late, and our food wasn’t worth the cost.

Hotel was great. The restaurant could use some work. Room service was late, and our food wasn’t worth the cost.

Had I paid $200, my review would have been very good. However, I paid $400, and at that price hotel was lacking. Air conditioning in room very noisy. With all lights on, room very dark. Nice enough amenities but no slippers, no shower cap, no ear buds. Long waits for elevator. And NO secure Wi-Fi. Very accommodating staff—except not always available. No one at desk when I returned from dinner at 9:15. Once back in room 15 minutes later I called reception, but no answer. Next morning, there was a substantial charge in error on my bill. Staff did remove it with apologies. Because bed was comfortable, and fleece line robe quite nice, I give an overall 3 stars or it might have been lower. (PSMy stay dates on this form are wrong. I was actually there one day later.)

Had I paid $200, my review would have been very good. However, I paid $400, and at that price hotel was lacking. Air conditioning in room very noisy. With all lights on, room very dark. Nice enough amenities but no slippers, no shower cap, no ear buds. Long waits for elevator. And NO secure Wi-Fi. Very accommodating staff—except not always available. No one at desk when I returned from dinner at 9:15. Once back in room 15 minutes later I called reception, but no answer. Next morning, there was a substantial charge in error on my bill. Staff did remove it with apologies. Because bed was comfortable, and fleece line robe quite nice, I give an overall 3 stars or it might have been lower. (PSMy stay dates on this form are wrong. I was actually there one day later.)

My trip was CANCELLED by the Airline (Delta), due to a Global IT crisis, why made air travel unsafe, and now Travelocity will not refund my trip.

My trip was CANCELLED by the Airline (Delta), due to a Global IT crisis, why made air travel unsafe, and now Travelocity will not refund my trip.

The hotel was nice but the staff is not very nice and actually hung up on me when I was trying to explain they charged me two times on my credit card and had already taken the money out of the bank,hopefully it will show up in a few days, anyway I was very frustrated with the hole experience 🙄

We booked a double room. Upon check in. They didn't have any more of those rooms left. They gave us a king room with a pull out sofa. Which is not what we booked. Although everything worked out fine and the sofa bed was comfortable. Just wish we knew prior. The hotel overall was very nice

We booked a double room. Upon check in. They didn't have any more of those rooms left. They gave us a king room with a pull out sofa. Which is not what we booked. Although everything worked out fine and the sofa bed was comfortable. Just wish we knew prior. The hotel overall was very nice

The hotel was nice but the staff is not very nice and actually hung up on me when I was trying to explain they charged me two times on my credit card and had already taken the money out of the bank,hopefully it will show up in a few days, anyway I was very frustrated with the hole experience 🙄

Beautiful hotel! Very clean! Friendly service! Convenient/walkable location to Comerica Park and Ford Field.

Beautiful hotel! Very clean! Friendly service! Convenient/walkable location to Comerica Park and Ford Field.

Very ornate, historic, awesome vibes, great location for downtown games, and venues!

Very ornate, historic, awesome vibes, great location for downtown games, and venues!

Amazing historic property very close to the ballpark and great restaurants and bars.

This was a beautiful hotel in a great location. Our room was spacious and spotless. We would stay again.

Amazing historic property very close to the ballpark and great restaurants and bars.

This was a beautiful hotel in a great location. Our room was spacious and spotless. We would stay again.

Beautifully restored historic building close to the ballpark and restaurants. Highly recommended.

Beautifully restored historic building close to the ballpark and restaurants. Highly recommended.

Convenient to Ford Field

Convenient to Ford Field