Great property! Great location! A couple of things... we received 2 for 1 coupons to use at the 24/7 casino restaurant. Absolute chaos! Staff had no idea how to accept them leading to a 30 minute wait at the till to receive our food. Also, imagine a casino with no free coffee...bizarre... The ridiculous charge of $50 to self park is insane!

Very clean

Great property, very accessible to events. Expensive and parking is outrageously expensive. $50 for self parking!

I did not like Honey and Salt, on site restaurant. It was a disappointment. It did not align with the standard of the hotel. Also, some of the staff, particularly in the lounge, were somewhat concealed in the space on their phone. I found that disrespectful.

Great hotel

Everything excellent

We had a very nice stay at this hotel. Very friendly employees. The hotel was very well maintained and loved the water front so close. Too short of stay, we’ll have to come back again!

Lovely hotel and staff. Will book another stay when I return to Vancouver.

Lovely hotel and staff. Will book another stay when I return to Vancouver.

The room was clean & spacious. However, the service was poor. The first night the hotel hairdryer and it wasn’t working so I called the front desk. 1/2 an hour later I was still waiting. I called down once again and was told my request “was put on a list” but that it would be expedited. 20 mins later and still nothing. I happened to open the door to see if they’d left it outside and saw a staff member and asked her as well. 10 mins later and I was able to finally get the dryer. If I hadn’t seen the staff member I don’t know how long it would have taken. Note that my family and I were going out to dinner so to have an hour delay for something that should have been resolved easily was frustrating. I’ve had to make similar requests at other (much cheaper) hotels and have never experienced such a lag. The next day, we went left the hotel in the morning and got back at around 5pm. Our room hadn’t been serviced yet and we had no towels. I can honestly say I’ve never been to a hotel where by 5pm the room wasnt serviced. I realized that it was likely because they only wanted to service once at turn down (not twice). Interestingly, the rooms in our floor that had the “privacy please” door hangers had a note on them saying “I’m sorry we couldn’t service your room to respect your ask for privacy…”. So the staff clearly visited the floor…they just didn’t service the rooms that actually wanted servicing. If you want to be a higher-end hotel, don’t cut corners. Not worth the $$$ AT ALL.

The room was clean & spacious. However, the service was poor. The first night the hotel hairdryer and it wasn’t working so I called the front desk. 1/2 an hour later I was still waiting. I called down once again and was told my request “was put on a list” but that it would be expedited. 20 mins later and still nothing. I happened to open the door to see if they’d left it outside and saw a staff member and asked her as well. 10 mins later and I was able to finally get the dryer. If I hadn’t seen the staff member I don’t know how long it would have taken. Note that my family and I were going out to dinner so to have an hour delay for something that should have been resolved easily was frustrating. I’ve had to make similar requests at other (much cheaper) hotels and have never experienced such a lag. The next day, we went left the hotel in the morning and got back at around 5pm. Our room hadn’t been serviced yet and we had no towels. I can honestly say I’ve never been to a hotel where by 5pm the room wasnt serviced. I realized that it was likely because they only wanted to service once at turn down (not twice). Interestingly, the rooms in our floor that had the “privacy please” door hangers had a note on them saying “I’m sorry we couldn’t service your room to respect your ask for privacy…”. So the staff clearly visited the floor…they just didn’t service the rooms that actually wanted servicing. If you want to be a higher-end hotel, don’t cut corners. Not worth the $$$ AT ALL.

Excellent

Excellent

Liked the ambiance and easily accessible downtown. Also, clean room, hotel and friendly valet. Restaurant was also great!

Liked the ambiance and easily accessible downtown. Also, clean room, hotel and friendly valet. Restaurant was also great!

Very nice property!

Lack of soundproofing was an issue. Rooms and hotel are lacklustre for the price.

Greta experience

Very nice property!

Greta experience

Lack of soundproofing was an issue. Rooms and hotel are lacklustre for the price.

Excellent service from staff and it's a beautiful property that is kept up very well. We didn't have a car as everything is walkable. Many great dining experiences on this property. This was not our 1st stay at this property and we will stay again.

Excellent service from staff and it's a beautiful property that is kept up very well. We didn't have a car as everything is walkable. Many great dining experiences on this property. This was not our 1st stay at this property and we will stay again.

Sad to see homelessness and drug use, person had a shoe box with a needle and some type of vial, all within walking distance from hotel, but it’s a beautiful hotel and yes I’d visit again.

Loved the Executive room!

Sad to see homelessness and drug use, person had a shoe box with a needle and some type of vial, all within walking distance from hotel, but it’s a beautiful hotel and yes I’d visit again.

Loved the Executive room!

Lovely hotel in a nice area

Lovely hotel in a nice area

next to casino, with poker room

next to casino, with poker room

Be prepared to pay extra for internet as it is not included in the price. Our room had a fault with the lights which they were unable to rectify and caused issues during the night, we then had water pouring down from above us onto a glass roof outside our window which was like a very loud waterfall interrupting sleep. $900 for one night was very expensive when we did not even get a good nights sleep $50 given to compensate!!