Did not have time to use the hotel amenities Looks like building works taking place Housekeeping disappointing as marks on bed cover and shower not fully clean Surrounding area not great

Did not have time to use the hotel amenities Looks like building works taking place Housekeeping disappointing as marks on bed cover and shower not fully clean Surrounding area not great

The staff was lost in their own world, service was pathetic, there was no honour of their own provisions per their website and when asked about some consideration of what your supposed to offer compared to what you havent then they said sorry and moved away, the room qas clean but there was construction everywhere, its a very old heritage property but needs a welcoming staff so people feel special. I paid for the heritage suite but received even worse than a normal room. At this point, i would pick an ITC property or other wyndham or Taj properties

The staff was lost in their own world, service was pathetic, there was no honour of their own provisions per their website and when asked about some consideration of what your supposed to offer compared to what you havent then they said sorry and moved away, the room qas clean but there was construction everywhere, its a very old heritage property but needs a welcoming staff so people feel special. I paid for the heritage suite but received even worse than a normal room. At this point, i would pick an ITC property or other wyndham or Taj properties

1. My family had checked in earlier and I joined next early morning. On my check-in staff send me to wrong room and I entered in room which was already occupied by some other customer. It was very embarrassing. 2. Staff was not in hotel uniform at any point. So it was tough to identify real staff 3. Wifi at property is pathetic and most of the times it was either not connecting or dropping several times and speed was worst than dial-up connections 4. In my 3 days stay, I never had hot water for shower. Water temperature was just about 36-37 degrees. 5. Hotel rooms doesn’t have chain lock or anywys by which door can be locked physically so no one can enter property. 6. Bathroom doors were not working properly 7. Peppery is still under makeshift. It seems it was a general hospital earlier with operation theatre, patient wards and morgue. I booked myself assuming it’s unique heritage hotel however overall experience disappointed me. And moreover no one from management contacted me for all issues

1. My family had checked in earlier and I joined next early morning. On my check-in staff send me to wrong room and I entered in room which was already occupied by some other customer. It was very embarrassing. 2. Staff was not in hotel uniform at any point. So it was tough to identify real staff 3. Wifi at property is pathetic and most of the times it was either not connecting or dropping several times and speed was worst than dial-up connections 4. In my 3 days stay, I never had hot water for shower. Water temperature was just about 36-37 degrees. 5. Hotel rooms doesn’t have chain lock or anywys by which door can be locked physically so no one can enter property. 6. Bathroom doors were not working properly 7. Peppery is still under makeshift. It seems it was a general hospital earlier with operation theatre, patient wards and morgue. I booked myself assuming it’s unique heritage hotel however overall experience disappointed me. And moreover no one from management contacted me for all issues

Has such good potential and is a lovely property. The Heritage and ambiance are soothing. Food is really good too. Such a shame that service was not up to standards. To get a coffee with breakfast we had to ask 4 times (very politely) and it still took over an hour. Work with the staff on service would make this a 5 star.

Has such good potential and is a lovely property. The Heritage and ambiance are soothing. Food is really good too. Such a shame that service was not up to standards. To get a coffee with breakfast we had to ask 4 times (very politely) and it still took over an hour. Work with the staff on service would make this a 5 star.