The hotel staff was extremely unhelpful and sometimes rude. The two women working the front desk seemed annoyed whenever we asked them simple questions. They also charged us more than what we booked for. They said it was the law and that we’d get a refund on our credit card but it hasn’t worked like that at any other hotel in Argentina. The hotel is clean / located in a good spot. After walking around El Chalten and seeing other hotels / hostels, I wish I had gone with a more affordable option because everything in town was pretty comparable in quality.

The hotel staff was extremely unhelpful and sometimes rude. The two women working the front desk seemed annoyed whenever we asked them simple questions. They also charged us more than what we booked for. They said it was the law and that we’d get a refund on our credit card but it hasn’t worked like that at any other hotel in Argentina. The hotel is clean / located in a good spot. After walking around El Chalten and seeing other hotels / hostels, I wish I had gone with a more affordable option because everything in town was pretty comparable in quality.

Perfect stay - beautifully appointed and comfortable rooms, delicious boxed lunch, and kind, warm service all around!

Perfect stay - beautifully appointed and comfortable rooms, delicious boxed lunch, and kind, warm service all around!

The rooms were clean and comfortable and the food was great as well. We particularly loved the staff who was so friendly and helpful. Would definitely stay again!

The rooms were clean and comfortable and the food was great as well. We particularly loved the staff who was so friendly and helpful. Would definitely stay again!

Happy to stay again

Happy to stay again

This was a great property just off the main street - very walkable to the main hiking trails. The Premium room was brand new with modern furnishings and was very comfortable. Breakfast was great and the staff was extremely friendly and knowledgeable.

This was a great property just off the main street - very walkable to the main hiking trails. The Premium room was brand new with modern furnishings and was very comfortable. Breakfast was great and the staff was extremely friendly and knowledgeable.

Everything at El Puma exceeded my expectations. The room was amazing, felt brand new. The staff were very helpful and kind. I would highly recommend El Puma.

Everything at El Puma exceeded my expectations. The room was amazing, felt brand new. The staff were very helpful and kind. I would highly recommend El Puma.

Wonderful hotel,great location close to trails

Wonderful hotel,great location close to trails

The check in was good! The staff gave us lots of information, very helpful! Breakfast was average.

The check in was good! The staff gave us lots of information, very helpful! Breakfast was average.

From the moment we walked into El Puma we loved it It had been refurbished since we had booked it to a very stylish contemporary look great use of colour and art works The location is perfect off the main road and close to everything The staff exceptional and so helpful Highly reccomend

From the moment we walked into El Puma we loved it It had been refurbished since we had booked it to a very stylish contemporary look great use of colour and art works The location is perfect off the main road and close to everything The staff exceptional and so helpful Highly reccomend

Lovely spacious comfortable rooms, nice breakfast, friendly helpful front desk. The property itself could be improved to look a little nicer outside, but that didn't detract from our stay at all. Highly recommend this hotel.

Lovely spacious comfortable rooms, nice breakfast, friendly helpful front desk. The property itself could be improved to look a little nicer outside, but that didn't detract from our stay at all. Highly recommend this hotel.

We stayed for 3 nights over the new year. The staff were fantastic at helping us understanding what was available from an activity standpoint

We stayed for 3 nights over the new year. The staff were fantastic at helping us understanding what was available from an activity standpoint

Great location for Fitz Roy trailhead. Excellent and attentive staff.

Had a wonderful stay at Hosteria El Puma - perfect location, great activities nearby and really kind, helpful staff. It was great going back to such a nice hotel after all our trekking. Would highly recommend.

Had a wonderful stay at Hosteria El Puma - perfect location, great activities nearby and really kind, helpful staff. It was great going back to such a nice hotel after all our trekking. Would highly recommend.

We loved our stay at Hosteria El Puma. The location is very good, it's in town, but off the Main Street and close to all the hiking trails. The staff was very friendly. They were helpful and attentive to all requests and even introduced us to mate, sharing theirs and explaining how to make it. The lobby area with the fireplace was a great place to sit and relax after a hike. The room was very nice. It was simple but very clean. Breakfast was nice, although simple with a variety of fruits, breads, yogurt, etc. All in all, we thoroughly enjoyed our stay at Hosteria El Puma and would highly recommend it.

So happy we chose this hotel after a long hike from Laguna Toro. Easy check in, very clean room and bathroom. Showers had fabulous water pressure, and the candy in lobby and room was a nice touch. The breakfast was wonderful and our server was so sweet. We would stay here again in a heartbeat.

So happy we chose this hotel after a long hike from Laguna Toro. Easy check in, very clean room and bathroom. Showers had fabulous water pressure, and the candy in lobby and room was a nice touch. The breakfast was wonderful and our server was so sweet. We would stay here again in a heartbeat.

El Puma is a wonderful small hotel. It has a very nice feel to it -- casual hip. The staff is very friendly and their English excellent. The hotel is very clean. The free breakfast was excellent. And the location is very close to the starting points of the Fitz Roy and Cerri Torre treks.

El Puma is a wonderful small hotel. It has a very nice feel to it -- casual hip. The staff is very friendly and their English excellent. The hotel is very clean. The free breakfast was excellent. And the location is very close to the starting points of the Fitz Roy and Cerri Torre treks.

Nice hotel good location helpful staff good breakfast sleep well

Nice hotel good location helpful staff good breakfast sleep well