Pre arrival we were hounded by admin regarding the security deposit and the £50 ( other hotels usually only charge £20) dog fee.which on departure we became aware of why. We have a chocolate Labrador whom frequently travels with us, he is 12 years old. We always advise the hotel he is coming and we only ever look for dog friendly places to stay. We stayed for 3 nights so obviously there was some evidence of dog hair on our departure. We believe in an extra fee for pets to stay so that was not the issue. The room had 2 small bucket chairs that were too small for him to sit on if we had of allowed him on the furniture and the bed was fairly high for an old dog to clime on to; once again if we had allowed him. On departure we were emailed to advise £50 would be charged from our £100 security deposit due to the excessive dog hair on the carpet; the room was a wooden floor, the bed as the sheets would need cleaning; I would like to think these were automatically cleaned after each visit, and the chairs; that he never sat on. On emailing them in response I received a snotty email from their Operations manager stating that his team do not spend time on trivial things such as photographs on the extra charges. If they were that trivial why double charge us. This really spoilt what was an okay stay. I am surprised they did not charge us for use of the electric and washing machine as these also come at an extra cost. Do not be fooled by the advertised price.

Pre arrival we were hounded by admin regarding the security deposit and the £50 ( other hotels usually only charge £20) dog fee.which on departure we became aware of why. We have a chocolate Labrador whom frequently travels with us, he is 12 years old. We always advise the hotel he is coming and we only ever look for dog friendly places to stay. We stayed for 3 nights so obviously there was some evidence of dog hair on our departure. We believe in an extra fee for pets to stay so that was not the issue. The room had 2 small bucket chairs that were too small for him to sit on if we had of allowed him on the furniture and the bed was fairly high for an old dog to clime on to; once again if we had allowed him. On departure we were emailed to advise £50 would be charged from our £100 security deposit due to the excessive dog hair on the carpet; the room was a wooden floor, the bed as the sheets would need cleaning; I would like to think these were automatically cleaned after each visit, and the chairs; that he never sat on. On emailing them in response I received a snotty email from their Operations manager stating that his team do not spend time on trivial things such as photographs on the extra charges. If they were that trivial why double charge us. This really spoilt what was an okay stay. I am surprised they did not charge us for use of the electric and washing machine as these also come at an extra cost. Do not be fooled by the advertised price.

was just a little disappointed on how small the room was but would definitely book again, just a larger room next time.

was just a little disappointed on how small the room was but would definitely book again, just a larger room next time.

The apartment is near to the Museum quarter in old town. The layout has a student accommodation feel to it, but is spacious and the the bedrooms comfortable and well appointed. The check-in instructions are well communicated, all digital and hi-tech.

The apartment is near to the Museum quarter in old town. The layout has a student accommodation feel to it, but is spacious and the the bedrooms comfortable and well appointed. The check-in instructions are well communicated, all digital and hi-tech.

The property is in an excellent location and is within walking distance of all the local bars and restaurants as well as shop for anything you need. The electronic access was easy to use and convenient and the apartment was stocked with everything you need. My only complaint would be that the television is fixed on the wall in the living room and it would be ideal if you could watch television in bed as the lounge chairs are not the most comfortable. But overall a lovely stay and would use the apartments again and recommend it to family and friends.

The property is in an excellent location and is within walking distance of all the local bars and restaurants as well as shop for anything you need. The electronic access was easy to use and convenient and the apartment was stocked with everything you need. My only complaint would be that the television is fixed on the wall in the living room and it would be ideal if you could watch television in bed as the lounge chairs are not the most comfortable. But overall a lovely stay and would use the apartments again and recommend it to family and friends.

Easy check in/out. Good communication

It was really complicated and slow to access the room and front door - an App with BlueTooth or Near Field would be much better and safer for women. The room is tiny, the bathroom far too small (a large person wouldn't fit on the toilet or be able to sqeeze into the shower), as is the bed - the design is not making the most of the space - barely enough for one [thin] person. There is no table to sit and eat at, or work at. The chairs are very uncomfortable and without cushions - a comfy sofa would be much better. There is no recycling and the kitchen is inadequately stocked (a few more plates, glasses and cutlery, with sharp knives would be good). All in all: done on the cheap without thinking about customer comfort and way overpriced.

It was really complicated and slow to access the room and front door - an App with BlueTooth or Near Field would be much better and safer for women. The room is tiny, the bathroom far too small (a large person wouldn't fit on the toilet or be able to sqeeze into the shower), as is the bed - the design is not making the most of the space - barely enough for one [thin] person. There is no table to sit and eat at, or work at. The chairs are very uncomfortable and without cushions - a comfy sofa would be much better. There is no recycling and the kitchen is inadequately stocked (a few more plates, glasses and cutlery, with sharp knives would be good). All in all: done on the cheap without thinking about customer comfort and way overpriced.

Location couldn’t be better. Apartment is new and everything looked clean and tidy. Comfy bed and quiet at night. Couldn’t ask for more

Location couldn’t be better. Apartment is new and everything looked clean and tidy. Comfy bed and quiet at night. Couldn’t ask for more

Very happy - great space great price great location will book again!

Very happy - great space great price great location will book again!

Studio flat, compact and clean. Is on a main road so some noise shot be expected. I am more than happy to stay again. Location is excellent and central with all shops easy to hand

Studio flat, compact and clean. Is on a main road so some noise shot be expected. I am more than happy to stay again. Location is excellent and central with all shops easy to hand