Got upgraded into a suite in an off site location due to utility problem at main venue and this meant we lost out on breakfast apparently, which considering we were cycling to Inverness the next day was a bit of a blow.

Got upgraded into a suite in an off site location due to utility problem at main venue and this meant we lost out on breakfast apparently, which considering we were cycling to Inverness the next day was a bit of a blow.

There was no one there when I arrived - 7.15 on a Friday evening although I had been warned about this and given instructions in how to let myself in. The check out time was 10am! and at 9.45 a member of staff tried coming into my room as I was on the toilet with the bathroom door open - it was just me in the room.

There was no one there when I arrived - 7.15 on a Friday evening although I had been warned about this and given instructions in how to let myself in. The check out time was 10am! and at 9.45 a member of staff tried coming into my room as I was on the toilet with the bathroom door open - it was just me in the room.

Probably the worst hotel I have stayed in (& that includes some dreadful ones in London). I was bumped from my booking for a double en-suite and found myself in a single in the basement. And I did mean “found myself” as only contact I had with hotel was with owner on phone when I arrived - no sign of any staff throughout stay - who provided directions and an explanation of sorts. Filthy carpets; musty smell; too cramped for proverbial cat; basic shutters on window - no curtains; no fixtures in shower ‘room’ beyond basin, shower and loo - although tap was only just hanging onto basin; tv had no working channels - despite being digital; furniture wonky and drawers not great; door handle loose with missing screws; radiator filthy; either bright ceiling light or dim bedside lamp; and to top it all I discovered kettle wasn’t working - probably to stop me using boiling water to sterilise the carpets or surfaces! I went out and bought an air freshener and tried to stay out as long as I could as unfortunately there was nothing else available last minute nearby - if there had been I would have been out of there. The ONLY positive was its location as the venue for my concert was across the road and the Botanic Gardens were across the junction. I will not be using that hotel again and cannot recommend it to anyone.

Probably the worst hotel I have stayed in (& that includes some dreadful ones in London). I was bumped from my booking for a double en-suite and found myself in a single in the basement. And I did mean “found myself” as only contact I had with hotel was with owner on phone when I arrived - no sign of any staff throughout stay - who provided directions and an explanation of sorts. Filthy carpets; musty smell; too cramped for proverbial cat; basic shutters on window - no curtains; no fixtures in shower ‘room’ beyond basin, shower and loo - although tap was only just hanging onto basin; tv had no working channels - despite being digital; furniture wonky and drawers not great; door handle loose with missing screws; radiator filthy; either bright ceiling light or dim bedside lamp; and to top it all I discovered kettle wasn’t working - probably to stop me using boiling water to sterilise the carpets or surfaces! I went out and bought an air freshener and tried to stay out as long as I could as unfortunately there was nothing else available last minute nearby - if there had been I would have been out of there. The ONLY positive was its location as the venue for my concert was across the road and the Botanic Gardens were across the junction. I will not be using that hotel again and cannot recommend it to anyone.

Clean and tidy but overall condition of the property not very good eg shower tray filled up and nearly flooded the bathroom, took 10 minutes to drain, shutters wouldn't stay closed properly so light coming into the room, curtains only covered half the window, bed felt uneven and rough. Small things but added together made the room quite frustrating.

Clean and tidy but overall condition of the property not very good eg shower tray filled up and nearly flooded the bathroom, took 10 minutes to drain, shutters wouldn't stay closed properly so light coming into the room, curtains only covered half the window, bed felt uneven and rough. Small things but added together made the room quite frustrating.

View and location excellent Certain aspects really bad I phoned up Expedia on occasions and none of the people I spoke to took me seriously I’ve got back to me

View and location excellent Certain aspects really bad I phoned up Expedia on occasions and none of the people I spoke to took me seriously I’ve got back to me

Appears to be a poorly maintained rooming house. Windows dont fit with not sash cords. SHower doesnt drain. The man left in charge tries hard and is pleasant.

Appears to be a poorly maintained rooming house. Windows dont fit with not sash cords. SHower doesnt drain. The man left in charge tries hard and is pleasant.

booked room only as it had parking but parking extra, no real staff around, room a bit tired needed refurbished, hostel like for the money

booked room only as it had parking but parking extra, no real staff around, room a bit tired needed refurbished, hostel like for the money

I travelled to Glasgow for a concert with my 9 year old Nephew and 60 year old Mother. We arrived at the hotel and after ringing the doorbell a young man let us in, along with another group. He told us that we had been given an 'upgrade' and that we would 'like it very much'. He gave us an address to go to, which when we got there, it was like a scene from a horror film. An eerily quiet large house converted into individual flats / rooms. Nobody was there to greet us and after looking around for 10 minutes we travelled back to the hotel. We rang the doorbell a number of times but nobody answered. With time getting on we made other arrangements. An hour or so later we had a phone call from the woman who owned the room we had been sent to, who was very apologetic when we explained what had happened and told us to cancel the booking. Due to all of this we missed the start of the concert which we'd travelled 3 hours to see. Terrible.

I travelled to Glasgow for a concert with my 9 year old Nephew and 60 year old Mother. We arrived at the hotel and after ringing the doorbell a young man let us in, along with another group. He told us that we had been given an 'upgrade' and that we would 'like it very much'. He gave us an address to go to, which when we got there, it was like a scene from a horror film. An eerily quiet large house converted into individual flats / rooms. Nobody was there to greet us and after looking around for 10 minutes we travelled back to the hotel. We rang the doorbell a number of times but nobody answered. With time getting on we made other arrangements. An hour or so later we had a phone call from the woman who owned the room we had been sent to, who was very apologetic when we explained what had happened and told us to cancel the booking. Due to all of this we missed the start of the concert which we'd travelled 3 hours to see. Terrible.

One hand towel provided for two people. Tea/coffee making facilities but no mugs. Two single beds pushed together with one higher than the other. Uncomfortable mattress. Not good value for money.

One hand towel provided for two people. Tea/coffee making facilities but no mugs. Two single beds pushed together with one higher than the other. Uncomfortable mattress. Not good value for money.

No Tv in the room. No food available. Not given coffee. Unable to open the windows properly due to their poor state. Window shutter in bathroom was near falling off.

I'm surprised Hotels.com have allowed this standard on their website the hotel room especially the bathroom was of a extremely poor and run down state and not fit to use. very disappointing for the price i paid.

I'm surprised Hotels.com have allowed this standard on their website the hotel room especially the bathroom was of a extremely poor and run down state and not fit to use. very disappointing for the price i paid.

Its a very old building perfectly located for tourists. The only amenity is a coffee pot. It's clean, the water is hot, and the beds are comfortable. There are minor repair issues, but you'll survive. Loved it!

The hotel has definitely seen better days but it was clean, in a great location and the guy that seemed to be running the place on his own was very friendly and helpful

The hotel is a bit "scruffy" and could do with the rooms being cleaned and decorated. Especially the bathroom needed attention. There was no hairdryer even though that was in the details. The kettle was on the bedside table but the socket below it was faulty. One bedside lamp wasn't plugged in because the flex wasn't long enough! The space between the bed and wall was almost too narrow to squeeze through. No double glazing so the traffic noise was awful, especially at night. Couldn't find the TV remote but it was under the bed. One bedside table had a drawer which fell apart then opened. All the furniture, including bed and wardrobe was tatty. For £150 a night i feel ripped off.

The hotel is a bit "scruffy" and could do with the rooms being cleaned and decorated. Especially the bathroom needed attention. There was no hairdryer even though that was in the details. The kettle was on the bedside table but the socket below it was faulty. One bedside lamp wasn't plugged in because the flex wasn't long enough! The space between the bed and wall was almost too narrow to squeeze through. No double glazing so the traffic noise was awful, especially at night. Couldn't find the TV remote but it was under the bed. One bedside table had a drawer which fell apart then opened. All the furniture, including bed and wardrobe was tatty. For £150 a night i feel ripped off.

The young man who greeted us was wonderful. (His name begins with O). If it wasn't for him I would have gone ballistic but he had been left to look after a disaster of a place. I thought it unfair to express our serious dismay to him and we were staying one night only. Perhaps other rooms are OK, But room 10 is a disgrace. and at £104 a night, outrageously so. Never, Never again.

The property was fine — great location — but check-in was very confusing.

An absolutely appalling place yo stay. We knew it was dated by the website vut we qere deaperate as nowhere else was available. In real life we were faced with broken shower,stained carpet, soiled chair which i am sure if you were brave enought to sit on would have collapsed.mould in showers,marks on headboard, uncomfortable beds which shoukd have been disposed of years ago ali g with the flimsy pillowss and paperthin duvets i could go on but you gt the picture this is the worse olace i have ever stayed in in my life! If this is yiur onlh option stay at home or book yourself a apot on a park bench it will be more desirable..if i had travelled by car i would have left like another faniky dod that couldnt face anothr night in this hell hole. The place itself is in a great location spend some money on it and stop being greedy. I would hate to include this venue on any website associated with yourself and it is just not up to standard you would expect of a half decent location

An absolutely appalling place yo stay. We knew it was dated by the website vut we qere deaperate as nowhere else was available. In real life we were faced with broken shower,stained carpet, soiled chair which i am sure if you were brave enought to sit on would have collapsed.mould in showers,marks on headboard, uncomfortable beds which shoukd have been disposed of years ago ali g with the flimsy pillowss and paperthin duvets i could go on but you gt the picture this is the worse olace i have ever stayed in in my life! If this is yiur onlh option stay at home or book yourself a apot on a park bench it will be more desirable..if i had travelled by car i would have left like another faniky dod that couldnt face anothr night in this hell hole. The place itself is in a great location spend some money on it and stop being greedy. I would hate to include this venue on any website associated with yourself and it is just not up to standard you would expect of a half decent location

It was cheap, but the quality was not really great. It has a flat TV but the rest of the property needs an upgrade

It was cheap, but the quality was not really great. It has a flat TV but the rest of the property needs an upgrade

Clean and comfortable bed, but the bathroom not so great, in need of a repair. A bit confusing as to what room we were given as there was no information at the desk.