Location and cleanliness of the hotel

The Room should have a refrigerator, had to toss a few things after a long drive and not having a refrigerator in the room

Location

The ventilation system sound is too loud and the blanket is too heavy. And the Fallsview is not as good as expecting.

It's location was convenient.

My main issues were: Parking $70 a night and it was not clear that it would be an additional charge prior to booking. I did an online check-in the day before entering my cc info and uploaded a photo ID but this info was not present when checking in. The staff member who checked me in was cold and not welcoming. Went into the back for like 5 mins and made me wait for no apparent reason. The bed wasn't comfortable, the fridge froze our drinks and there was no microwave which we were hoping to hear up our toddlers dinner in. Looking back on the bookings site, this amenity was not listed but still annoying. The windows did nothing for sound isolation. Heard every truck backing up, live band and motorcycle that drove by all through the night and we were on the 12th floor. Our toddler did not sleep well and subsequently, neither did we. Finally, the cost was just simply not worth what we got. It felt like a motel experience but triple the price.

The safe in room is place too low. I could not use it. For that reason. Also phone never work in the Room .

Location

Wish we could have had a higher floor and better view

Beautiful hotel, great facilities

When I checked out I opted to have my bill emailed to me, I still didn’t have it a few hours later when I got home so called them and they said they would send it out and by that night still didn’t have it. Had to call again the next day.

Location

Staff was terrible Infriu, not account kids

Great location for concerts at OLG stage

Good

Nothing

Very clean, excellent location and friendly staff

Maybe the main entrance where youbunload the luggages. It can look a bit presentable.

The property has all the anenities we need. They have an arcade ,restaurant,nearby foodcourt and a shirt cut going to the falls.

It was the eve of Christmas 2023 we checked - in and after midnight there have a firw alarm in the hotel which really not a nice day for wvwrybody for us esp. I have my small children. But it's a good thing the niagarra forefighyers are very good to fi ish the problem so they are dine after 15 mins. Thank you for an immidiate response. I hope whenever people are checking-in & being so drunk I hope ypu huus bw responsible. Just saying ....

Clean, spacious room, super helpful friendly staff. Location was great, walked tot he OLG stage without having to go outside. Walked to the falls for the views in 5 min

Nothing

Location and room were excellent

More perks would be nice as I am a frequent guest

Location was great, service was good

Good location

I have asked for handicapped accessible room but washroom didnt have a chair to sit it while bathing. In the picture while booking shows seat in the shower, but nothing in the room they given us.

Love this hotel. View is amazing

Location cleanliness friendly staff

Close to casino

No hot water, Maintenance banging on pipes early morning, Dead bolt on entry door stuck in latched positioning morning. Could have been catastrophic in case of an emergency.

Connected with the indoor path to the casino which is awesome for the cold winter.

Wifi is not working / extra pay for the parking even though you are staying / elevator is not working at that moment so need to use the stairs

Nice staff, easy access to casino

Room was dirty,and had alot of broken things

staff tyrell was awesome! the walk way to casino was excellent! huge points for having that!! one reason ill bok again!

Ridiculous fee for Parking 35 or 70 is the option yet 2 steps down its 15$ or 20$ at least do your research around the neighborhood and the 70 is something you an get away with if you want to set your own price but across the road for 35? lol rediculous loses credibility of your organization when you try to price gauge where consumer has other options

Close to the casino

Walls very thin. Could hear people next door talking

Clean Good location Good selection of restaurants

Parking was overpriced

Location.

The unexpected extra charges. When I went to check out, there were extra charges that I was not told about in advance, nor was there any discussion about when I asked about them.

Location

That they care more about money then guests and it shows

Location is great. Loads of things to do without even leaving the hotel Beds and pillows were comfy

Check in process was long, disorganized etc. I asked for rooms side by side when I booked it and we didn’t get that. A few doors down. We also had a microwave on the floor. Shower faucet was loose. The view was of a parking garage. Couldn’t pay by debit unless you want to put down a $300 deposit!

Good location and easy access to casino

Room wasn’t clean the shower curtain had blood on it.was moved to different room because of this but this room was loud and heard knocking all night.horrible experience.

Thought the hotel was absolutely fabulous. Everything was clean and very accessible. Either traveling with family or making it a romantic get away. Loved the fun house and pool.

The cost of the meals in the hotel were very pricey. Not worth it.

Cleanliness

Location, is too far away from everything. Front desk agents not very gentle.

We did not have breakfast. Cleansness , staff & loction of hotel great

No issuues with anything

Location to the falls

Check in was slow room wasn’t ready. Got upgraded to a suite and it was disgusting