Room was great

The jazz night was a rip off. I wrote to the front desk with my complaints

Great location and close to cruise terminal. Room was very comfy and we had a good view.

That we had to wait four hours to get into our room after disembarking a cruise ship. Too long.

Location

Nil

Loco

Cold feel to lobby. Room was not cleaned one of the days we stayed.

Great location

Old technology

Beautiful hotel, great location in heart of city and views of ocean and mountains. Staff friendly. Close to walking areas around Canada Place.

If you want to park in the public garage attached to the hotel and remove your car daily, it will run you about $50 a day... pretty expensive.

Amazing view and brilliant location. Very comfortable room with some treats even that were much enjoyed. Staff were super helpful and friendly

There was a problem with the elevators the first day - very slow ... seemed to improve on second day so maybe a one off.

Clean. Staff very friendly and helpful. Loved how close it is to the cruise ships. Porter takes your luggage to the ship.

Little expensive

Location. Directly above Cruise Terminal. Amazing views

n/a

location

nothing

Location, location, location! An amazing view .

the connivence of cruise port

everything else

cruise port convenience

food was terrible room was small the culture of respectful service no excistent

Right at the cruise terminal. Gratuity based luggage handling from hotel to ship, which speeds up the very long embarkation experience. Good breakfast. Great views over harbour to Lions Gate bridge. Free shuttle to Capilano bridge just outside. Food court and drug store across the road (accessible under the road from hotel).

Unsure how much to pay as a fair gratuity for luggage service. High price for rooms compared to other nearby hotel suites.

Pool was fabulous. Great location.

Hotel had an excellent location and our room had a beautiful view over the bay. The bed was very comfortable and the room was clean.

The hotel is 5 stars on booking.com. It felt very much like a 4 star business hotel. The decoration is very dated, bland and soulless. The bathroom similarly needs an update The reception and public areas followed the bland old-fashioned theme. The staff were efficient but no more than that. We also stayed in the Hotel Georgia which is very close to this hotel, also a 5 star hotel at a similar price and it was in a different class. It isn't on the shore line but I would recommend it over this hotel.

Disappointed with the room i had. The picture presented when i booked is different to the room i had. I was expecting the panoramic and all window room but i only have the side windows but in fairness the room is huge and spacious and with the nice harbor view.

The location is excellent and the views of the harbour are great. Parking is well located, but a little pricey at $50/night. The room was clean, but not modern. Some staff were great.

If you're looking for a 5 star experience, go elsewhere. We asked for an early check-in, but only got the keys to our room at 5pm. The default check-in time is 4pm, which is already quite late when considering the amount of money you'll pay to stay here. The receptionist gave no information about amenities or services in the hotel. We weren't even told about breakfast arrangements! Parking was expensive. Some bar staff couldn't have cared any less. The hotel is decent, but closer to a high 3 star than a 5 star.