The location was good. We still needed a cab to get where we wanted in TO

The staff was amiable. Check-out time is noon!

Nothing. I am looking for a refund for the stay. It was unacceptable the conditions that were present.

Hello, I am looking for a refund for my stay. My coworkers arrived at the location and there were bed bugs and stains on their sheets. They left immediately and had to drive two hours to their home.

location in downtown

I didn’t like that there were a lot of homeless people and “weird characters” all around the property and even inside of the building. We stayed there for an important appointment and planned to walk there leaving the car on the hotel’s parking lot; however, looking at the number of “weird characters” all around we didn’t risk to leave our car with many belongings there. Instead, we drove away and paid for the parking in Downtown. The cost of the hotel for a small room was pretty high ($250+). The room was very small -it’s size reminded travel to Hong Kong. Furniture was old and simple. From good side- the room was well organised with a small kitchen aid corner, a small table with 2 chairs and 2 double bed.

It was fine enough for the price. Lady at the front desk was super nice to us and very helpful. She gave us a few tips, some advice on what to do and where to eat before the show we were going to. Room was mostly fine. We were on floor 6 and had a nice view of Toronto outside our window.

Elevator was broken. 6 flights of stairs wasn’t ideal. The room probably could have been a little cleaner and I wouldn’t have much to say other than the elevator. It was okay, you just felt like it could have been a little better. That’s really it. No real complaints.

Staff is friendly, location is amazing, parking is plentiful. Walkable to Kensington Market and close to groceries and tram stops. Beds are comfortable and clean, room service is good. Kitchenette is quite impressive (electric kettle, sink, silverware). Picked up a hair dryer from the front desk.

Toiletries are meager (ketchup-packet style shampoo), towels are hydrophobic, elevator was broken all 4 nights (with the only available room on the 6th floor), cigarette smoke in the lobby, stairwell, and occasionally leaking into our room. Woken up in the middle of the night by 1. the smell of cigarettes 2. arguing/loud hotel guests and 3. reception dialing the wrong room.

Location

The elevator was not working (had been out of commission for a week ) when we arrived. I had just finished a knee replacement 1 month prior and found the stair climb to our 6th floor room daunting. had I known I would have booked elsewhere but it was too late. This information should have been made to me !!!