absolutely nothing

cancelled our entire reservation had us waiting in the lobby at 2am with a 2 year old. We went through booking.com and they said it was confirmed and not cancelled. Hilton decided to cancel our reservation at 10:15PM while we were on a flight headed there. Then to get charged a premium price for the 8 hours we stayed. We checked out immediately that following morning due to the staff and how it was handled. Switched over to a Marriott and didn’t have one single issue. Checked out bank account later and we got double charged at Hilton to top off the whole experience. 10 out of 10 would not recommend.

Good location

Not daily cleaning.

location, amenities, Starbucks on site, friendly staff

layout of the hotel

Large comfortable room and bed, staff was great.

Pillows were too soft, highway noise.

Everyone was friendly. Large rooms

There room has a patio

The room was kinda dirty

Have not received my deposit back which was 150. We left oct 6 and it’s the 17th.

Air conditioning was not cold enough and didn’t get anyone to come clean while we were gone. I asked them to come get the trash we had and didn’t remember to leave us any trash bags.

good location

pool was unclean

The amenities where fantastic and my wife loves the cookies!

I noticed on more than one occasion where room service was placed outside the guests room and sat there for more than 8 hours stinking up the hallway. We stayed in room 330 and the exhaust fan in the bathroom did not work.

Microwave/Fridge in the room, large pool

Hot tub was EXTREMELY hot. We were sweating and dizzy after 5 minutes despite being fine in our previous hotels hot tub. On site restaurant wasn’t staffed well, no one seated us the first day after waiting 10+ minutes and looking around. So we went elsewhere. Some of the ice machines didn’t work, at least one per floor. We had to get ice on floor 2 (ground) every morning. Being right next to a highway, a bit noisy.

The lobby was beautiful, parking waa convenient, multiple elevators were nice, staff were all friendly. The shower gel was nice and the pillows were comfortable. The granite surfaces in the rooms were a nice touch.

Cleanliness of the hotel from the elevators to the roomsI needed more attention. My room appeared not have been thoroughly vacuumed, the carpet was in need of shampooing, the sliding door to the balcony was unsecured, the bathroom floor was sticky when you walked on it, the shower had not been scrubbed cleaned - only shined, likewise with the toilet and sink. In this season of Covid-19 actual cleaning and disinfecting is important. I actually went to the store and purchased cleaning sponges and disinfectant and cleaning. My sponges were filthy after mopping the floor, wiping down the toilet, the sink and scrubbing the bathtub and shower tile. I also wiped down the countertop on all services and used a Clorox wipe to wipe down the ice buckets exterior, hand and outside and inside the lid. It was filled with fingerprints. Additionally, I requested a blanket and while they appeared cleaned, they were not neatly folded and looked worn, tattered and full of motes. Your housekeeping directors, managers and supervisor are in desperate need of more training to inspire better outcomes among the housekeepers. Your quality standard is too low for your pricing and to enjoy the Hilton label, and your quality control either needs to be enforced or revised to live up to the Hilton Doubletree label. ALL room surfaces need to disenfrcted and sanitized between guests. Teach your housekeepers how to do this and give them time yo do it check that yhey sre doing it. This experience was akin to a higher level Motel 6. Guests need to be comfortable and safe at $250+/night for this quality.

Nice, clean room. Comfortable and good breakfast buffet.

N/A