Beautiful & comfortable

Nothing

It was Beautiful and i was so happy with the view from our room

No complaints

Great location near the pier in Santa Cruz. Stepped layout allows for multiples levels of the building to have good views of the ocean.

First room I had smelled really strongly of bleach. The team was great about finding me a new room. Breakfast “pastries and fruit” are biscotti and bananas/tangerines; don’t get excited.

The receptionist was very helpful.

Location

The tiniest room, no space for bedside tables!

we had a great ocean view

I didn’t like that the room was a little old

There are rooms with great ocean view Family rooms. Very nice place

Parking is tight

The view

Nothing

I like it was close to the beach and boardwalk , we didn’t have to walk far

but I paid a lot for an ocean view and I got a construction site instead so very bad experience and the room was not clean

The location is great. The room was nice, large frig, balcony with “partial” ocean view but it was a good view of the ocean. We ate our lunch on their outside deck overlooking the volleyball courts with views of the ocean.

Went to check in and there was a “closed until 3:30” sign 😩. We drove a long distance and needed to use the restroom but you needed a code and there wasn’t anyone there to give it to us.🥴 When they “opened up” there were 6 guests in front of me waiting to check in so it took a long time. Limited Parking spaces in the main hotel area and I had to sign that I acknowledged that cars get broken into😵‍💫 Major construction project across the street with a lot of noise. The room description that I booked said “ocean view” but we were given a “partial ocean view”, it was still good though.😎

I loved the staff who are super helpful (only got to talk to the emergency staff after hours) and the modern room! Modern, classy room and lovely bed. The balcony was great to have and they have super nice showers too! I basked in the water for quite some time and relaxed so well 🥰

The lack of in person 24hr staffing in the office. What if the keys left in the Dropbox don’t work or the Dropbox is not functioning when I arrive after staffed hours? Having to bother someone with a phone call and make them come help late at night would really suck to do and it can be scary sometimes to just sit in a parking lot at night waiting if you’re a woman traveling alone. To be clear, my stay was perfect, the Dropbox and keys worked, and the staff on the after hours line was so helpful when I was confused about checkout before the office opens in the morning!

This hotel is my new favorite! perfect for our anniversary! Clean, staff is awesome and the rooms are so nice!

the view

cleanliness, flooring bubbled,smelt stale,furniture in bad shape bed frame wasn’t even mounted on bed. vanity in bathroom in poor condition.Towels had stains on them and shampoo and conditioner weren’t new. coffee mugs were also dirty. Charging ports didn’t work. Dogs were barking in another room all night. No staff on site from 9pm on.

The staff was great, the room was nicer than I expected

It was just hard to get things, But that is everywhere!

Great location. Easy walk to boardwalk and beach. Beautiful views and accepting to dogs.

Loud! Could hear every conversation of our neighbors above and to the sides. Plus, they're inappropriate "shenanigans". Had to drown out the noises with the ac unit, so my children wouldn't be scarred .Got No Sleep here. NOT handicap accessible especially the bathroom. Husband's wheelchair couldnt fit into the bathroom. On a very steep hill, so there's no way back up to the hotel in a wheelchair without help from a car ride. Sink was falling apart, along with shower wouldn't drain. Room smelt a bit musky as well. Like wet wood.

so close to the beach! beds were comfy.

wish the patio would have been power washed.

The room and view was spectacular

Our car was broken into and robbed of our belongings in the “secure parking lot” There was zero help from office or staff in helping us and the police were just as useless. We are missing alot of equipment and not even an apology was given. Yes the view was nice, but having to pay thousands of dollars to replace belongings after being told the area is “very safe” was a massive let down.

Location is excellent, steps from the beach and the wharf. the staff was very helpful and accommodated our request to see a number of rooms before we selected the one we stayed in. On-site self parking was plentiful, easy and free. The shared deck with fire pit overlooking the beach was a nice treat.

We ended up in a bigger room but the one we were originally assigned to, as well as a few we looked at before we decided, we’re very small, with windows to the parking lot. The price we paid ($250/night after taxes) was very high given the season and the fact the hotel seems to be mostly vacant.

The location was perfect! Awesome time there. Nice cozy place and the fireplace in the room was a bonus!!

None keep doing what you guys are doing