Close to Union Station, spotless, great food, excellent service, relaxing lobby / coffee shop... walking distance from all downtown amenities

Just the mattress... could be higher standard

Easy check in, nice staff, coffee and snacks convenient.

The location is less than ideal, but that's downtown for you.

Nothing

The room was cleanish, I guess cleanliness is subjective. I have OCD, allergies (dust mite), and asthma. I walked in looked at the room and then walked right back out. I did not end up staying at the hotel.

The staff was friendly.

I didn’t realize it was a shared bathroom and the cost is high for a hostel hotel and it’s not in the best area.

The hotel has tons of personality; and the staff might be the friendliest, most knowledgeable I've ever encountered in any hotel. We'd go back in a heartbeat.

There are a lot of homeless people camped out nearby; it makes sense not to walk in the neighborhood after roughly 9PM.

The style of the hotel itself was fantastic, and the rooms were small, but the layout was comfortable.

I have ADA parking, and there weren’t options for me to park close to the hotel using my pass.

The property was lovely & unique. The staff was helpful and was flexible when I request few extra nights to stay. I absolutely love that there was coffee bar on the ground floor.

N/A

cute and quaint

not every room has a private bathroom

Staff was really friendly, and helpful. Amenities were really clean.

Location is good but it is surrounded by homeless people.

it was so cold in the room

staff was very helpful and pleasant, nice interior in the lobby , everything else is very basic.

the floors in our room were crooked so bed was head down so it was difficult to have comfortable sleep

Shared bathrooms were clean at check in. Rooftop is nice, so is downstairs bar/cafe. Location is close to Union station.

Front desk staff is consistently SUPER slow when trying to pick up stored bags. Like, they make a ton of small talk with check-in guests while there's a line of people waiting to get their bag so they can make their flight or train. When I checked out, front desk staff asked me to tip $10-$20 for ONE night, on TOP of the cash tip left in the gratuity envelope in the room! Keep in mind that their policy is for housekeeping to only show up once every 3 days, PLUS I've stayed here for a full week before and not once did cleaning every come by. Ridiculous. At this point with the tip they pressured me into, I could've spent the same money on a proper hotel room (not a shared bathroom situation) in walking distance. Wifi was slow this time, to the point where I had issues with work. Room had terrible soundproofing. I couldn't sleep well all night because I could hear every footstep above me, and even what sounded like the lightswitches being turned on and off. Bed was not comfortable this time.

Staff were so friendly and accommodating. The views and facilities on rooftop were awesome.