Was ideal location for what we needed, excellent breakfast and staff on check in were fantastic

A smell of bad drains in the room overnight, a service door was next to the front entrance door so I guess it was from there.

Excellent location, room was beautiful, spacious and comfortable.

We didnt stay longer

room was comfortable and clean, we were able to check in early

aircon in the room was rather weak

Wir hatten eine schöne Zeit in der Unterkunft. Das Personal hat und trotz Sprachlichen Schwierigkeiten sehr gut weiterhelfen können. Alle Angestellten waren zuvorkommend und freundlich. Das Zimmer war sehr schön und sauber.

Everything

Nothing

the hotel rate when i booked was 100-00 GBP per room more expensive than the spot rate on the day. i booked 3 rooms so i was out of pocket 300-00 GBP.

I loved the experience , especially the staff . Nothing was too much bother . Efficacious and professional. Top marks for Rafiu Geoffrey who was exceptional in every way and assured me at every step of my stay going above and beyond his duties and making sure I was comfortable and settled after long travels . So professional and courteous .

Location /Staff

Clean and comfortable

N/A

Helpful staff, good location, spacious rooms, excellent breakfast

-

Decor, wooden beams, location

Only one lift as other out of order for maintenance which was meant to have finished 3 weeks ago. Automatic service charge added to bar bills. This is not acceptable in the UK.

Location and facilities were good.

Not notified of ongoing lift work, room directly next to the lift, so at times very noisy.

Location, Food

Bar closing times, construction work outside

Bed was the nicest i've slept in, we even tried to find the label on the linen to buy some, breakfast was perfect and staff really friendly. This is our favorite Manchester hotel. Love the relaxed feel in the bar as well.

Only problem was only one lift working which is slow but i believe this is being modified.

L'endroit est vraiment magnifique. Ancienne usine aménagée, les chambres ont vraiment du style!

Beds were very comfortable, room was clean and modern

Nothing, it was all in all a very pleasant experience

Clean, great location and lovely staff

The building and the facilities. The staff was friendly and helpful. The breakfast was very good.

The restaurant was expensive for what it was.

Frühstück super! (Große Auswahl) Sehr freundliches Personal Tolles Ambiente Gute Lage direkt am Fluss

Keine Frischluft (Fenster verriegelt) Keine Lüftung im Bad Wenig Sitzgelegenheit im Zimmer

Great staff, very polite friendly and welcoming. Lovely room, very comfortable bed and pillows, great bathroom. Everything we needed. Really nice bar area to relax in.

WiFi was a problem to connect to, there was no information in the room, I couldn't hear reception over the phone, and so I had to go to reception to get help connecting. It would be a good idea to leave info in the room. The cooked breakfast was really disappointing. The beans had been either watered down or were just poor quality. Mushrooms tasted of nothing. The scrambled eggs were barely cooked. The bacon was distasteful. Very nice sausages and hash brown. There was a good selection of pastries and fruit, yoghurt etc, but we expected a basic good cooked English breakfast from such a quality hotel.

Localização e ambiente

Colchões e secador de cabelo

Great breakfast lots to choose from great service

If windows opened in rooms

Everything went fine. We were out of the hotel for much of the time but the time spent in the hotel was comfortable and friendly. We very much enjoyed our breakfast on the one day that my partner and I had it. Stayed before and will do again.

The traffic around the hotel was absolutely manic - and not in a moving sense. Absolute gridlock at busy times.

Everything about this hotel, from walking in and being welcomed by the lovely reception staff, having banter with the cleaner and the welcome from the bar staff, we was mega impressed and will definitely be back

The hotel and staff were lovely really enjoyed my stay at this hotel

I was confused over my bill I paid on arrival then charged an extra mount that discussed with me, apparently someone had made an error with the first bill!! But all in all a very nice place to stay

Location. Ambience is great. Staff amazing

Parking needs to be improved. None disabled people attending training courses using disabled spaces.

Loved the room was spacious and the decor was impressive. Staff was very helpful and friendly

limited spaces for Parking . Parked at NCP, I was told I would receive 50% off with the code provided, but was actually 20%

Not much

Where do we start? Sack all the staff from reception through restaurants to customer service personnel and start again with individuals with an iota of intelligence and common sense - then train them for their not rocket science jobs? Redesign the building so that on a cold day in Manchester you don’t have to have air-Con on in order to sleep?? Just being able to open a window would sort it….Food that doesn’t remind you of a cheap service station meal in 1975 but with an eye-watering bill attached? Just do yourself a favour and stay somewhere else.

Staff were lovely and the service was exceptional. Room was bigger than expected, very clean and good facilities. Breakfast was fabulous!

No complaints